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Hampton Inn & Suites Montgomery-Downtown
Ranked #6 of 72 Hotels in Montgomery
Certificate of Excellence
Reviewed April 19, 2014

I came to Montgomery with my autistic adult brother John. I had a business meeting Wed morning, and John came along for fun because he loves to travel. I was concerned about our check-out time because my meeting lasted until 12:00 or so, and John needed to stay at the hotel until I got back, which would be around 12:30. This was later than your normal checkout time of noon. I called the front desk and asked if I could checkout at 1pm instead, explaining why and that I'd be glad to pay extra if we could check out an hour later. Your staff was wonderful. I was told checking out at 1:00pm would be no problem and no extra cost. Everyone was so friendly and helpful, and it made our stay at Hampton Inn very nice. I've traveled with John before and other hotels have not been so understanding and accommodating. It would be my pleasure to return to Hampton Inn and to recommend your hotel to my friends. I may be returning to Montgomery for business again, and I will stay at your hotel again.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Hampton
Thank Beverly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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500 - 506 of 710 reviews

Reviewed April 14, 2014

Stayed at the Hampton Inn & Suites for one night on 4/11/14 and could not have been more pleased. We are originally from Montgomery and it's nice to see how much they have done to reinvent the downtown area. The room as clean, hotel was very pretty and the breakfast was very good. The one thing that we were so impressed with and prompted me to write this review was the staff. The three staff members working throughout Friday (day and night 4/11/14) were beyond helpful and pleasant. Great personalities and so friendly! They went out of their way to make suggestions for us to help us as we were trying to figure out routes, dining, parking and tourist options. I wish I had their names so I could mention them, but they made our stay a great one! Thank you.

  • Stayed: April 2014, traveled with family
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Thank Rockerpam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2014

Lovely old building, nice appointed with all the modern comforts and conveniences. I stayed for two nights and was very, very comfortable. The only "disturbance" was that my room was located right behind the elevator shaft...not that it was terribly noisy, but the sound sound of the elevator going up and down (kind of a "whoosh/roll" sound) may be bothersome to some. All staff I encountered were pleasant. The continental breakfast was better than most I usually see at Hampton Inns...same stuff, but much better maintained. I will definitely always check this hotel for availability when traveling to Montgomery in the future!

Room Tip: Avoid the rooms right behind the elevator shaft, if possible.
  • Stayed: April 2014, traveled on business
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Thank MrsEasterday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2014

I really enjoyed my stay at the Hampton Inn in Montgomery. It was a nice price point and the location was perfect. Easy on/off freeway access and all of the historic landmarks were in walking distance. There is also a nice variety of restaurants close to the hotel.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Hampton
Thank Marguerite M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2014

In one word... AWESOME... a remodeled hotel that has all of the modern amenities but retains much of the old style. The rooms are always clean and comfortable. The staff is always friendly, knowledgeable and eager to help. And the complimentary breakfast... yes, awesome!!! The location is also great... within walking distance of all downtown Montgomery river area activities, including the Montgomery Biscuits games.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Hampton
Thank Charlotte P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2014

I recently stayed at the downtown Hampton on 3/28/14. I left my watch on the desk when I checked out. I called the hotel about an hour and a half after I left. The desk person checked with the cleaning crew and then I was told that they had found the watch. I asked them if they could hold it until the next Friday when I would be coming back by there, and they said sure. On Friday I called to say I would be there to pick it up. At that time I was told that they didn't have the watch, that they had found a silver make up case and not a watch. Big difference between a make up case and a watch. The manager called me back about 10 minutes later and ask me to dsescribe the watch. When I descrbed it as a black watch , she told me they had found a siver watch..So first they foiund my watch, and then it was changed to a make up case, and then to a silver watch. There is no doubt that they found my watch and then someone took it. The manager defended the staff and had no explanation for all the different stories. I will never stay at a Hampton Inn again. Can't stand thieves and that's what they have working for them and they defend them.

Room Tip: Stay some where else
Stayed: March 2014, traveled with family
2  Thank pop6371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakresha D, General Manager at Hampton Inn & Suites Montgomery-Downtown, responded to this reviewResponded April 8, 2014

Thank you for taking the time to provide feedback on your stay with us. However, I would like to also advise you that the watch that you reported lost was never found. The housekeeping staff did locate a watch, but the watch was silver and not black. The housekeeping attendant that located the watch speaks very little english, and misunderstood what was being asked. I apologize, that we dropped the ball on assuring the item was yours, before calling you back. Please accept my sincere apology for any trouble or inconvenience this may have caused to you. I was out when the incident occured, in which you spoke with my Guest Service Manager, however I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occuring in the future. Again, thank you and we look forward to serving you again in the future,

Lakresha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2014

Although refurbished, much of the classic charm remains in this grand old downtown hotel. Helpful staff, nice rooms, a great downtown location and a tasty breakfast make for a very pleasant stay. Looking forward to a return visit.

  • Stayed: April 2014, traveled solo
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1  Thank Nestor D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Montgomery-Downtown

Address: 100 Commerce St, Montgomery, AL 36104-2524
Phone Number:
Location: United States > Alabama > Montgomery
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Montgomery
#10 Family Hotel in Montgomery
#12 Romantic Hotel in Montgomery
Price Range: $136 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Montgomery-Downtown 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Set in the heart of downtown Montgomery, this hotel is located in the fascinating historic district. Explore Montgomery's interesting history or treat yourself to an afternoon of shopping. Visit the Civil Rights Memorial & Center, admire the Confederate War Memorial, or walk the historic Selma to Montgomery National Historic Trail. This hotel in Montgomery also puts you within walking distance of the Hank Williams Museum, and just minutes from the Alabama Shakespeare Festival grounds. Play a game at Robert Trent Jones Golf Trail or stroll through Fort Toulouse/Jackson Park. Each room comes with an always clean and fresh Hampton bed(R) and complimentary WiFi to help you stay connected. Enjoy our free hot breakfast each morning, stay active in our fitness room, or stay productive at our 24 hour business center. ... more   less 
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Also Known As:
Hampton Inn And Suites Montgomery-Downtown
Hampton Inn & Suites Montgomery-Downtown Hotel Montgomery
Hampton Inn Montgomery

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