I found a 'Travel Guide' coupon for this hotel in the Alabama Hotel Guide (one of the ones you pick up at rest areas).
I called and talked to manager Tom on my cell about 90 minutes before my arrival late on a Saturday evening, & he assured me the coupon was valid.
Upon arrival, Tom claimed no knowledge of any coupon until I produced the coupon and mentioned that I had personally spoken with him about the offer. Suddenly all was well.
I asked for a King room with couch hide-a-bed, and Tom said he'd put us in one.
As we entered the room, we immediately smelled the foul smell of pet waste mixed with ALOT of non-effective deodorizer. We also noted a ceiling light fixture hanging by a wire from the ceiling, and the smoke detector also hanging from the wall by its connecting wire.
I went to the front desk and reported these problems. Tom didn't seem surprised, offered no apologies, but did agree to move us to another room.
As we entered the next room, we were hit with the powerful smell of stale cigarette smoke, although the room was marked 'non smoking'. The only other thing I immediately noticed was a plunger sitting next to the toilet. I can't recall ever staying in a hotel room that had a toilet plunger sitting next to the toilet. With the time approaching 11:30PM, we turned in.
The next morning we realized the reason for the left behind plunger-the toilet wouldn't properly flush without the assistance of the plunger. I also noted that the sink faucet was leaking badly-not a drip, but a steady drizzle.
As I checked out, I mentioned these problems to Tom. Once again, he showed no surprise and offered no apologies.
A few deficiencies in a hotel room I can tolerate and understand, but the apathy of the management when the problems are brought to his attention is inexcusable.
- Official Description (provided by the hotel):
- was Southern Inn for very short time while changing to Super8 ... more less
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- Also Known As:
- Comfort Inn Montgomery
- Montgomery Comfort Inn