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Embassy Suites by Hilton Hotel & Montgomery Conference Center
Ranked #25 of 72 Hotels in Montgomery
Nashville, Tennessee
Level 5 Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Very Disappointed”
Reviewed April 2, 2014

I was excited to get to spend the night at the Embassy while traveling home from Florida, because I gave stayed at the one in Nashville and I really liked it. I was not impressed! We had to pay $10 to park in a parking lot the was down the street. Then we had to haul all our luggage and children down the street and across the road. My room was ok, but not great. The bed was uncomfortable. There was old food in my mini-fridge. I will not be back.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kristin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, April 3, 2014
Thank you for your recent stay and review. We do apologize for any inconvenience while our parking lot was being resealed and striped. This project has been completed and we thank everyone for their patience over this past weekend.

I want to apologize for any trouble faced with the guest room, I will inform our leadership team regarding the in room comments and concerns.

Thank you
Brendan England
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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927 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
Killen, Alabama
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 2, 2014 via mobile

Be careful of phone scam while staying here. A person identifying them self as general manager calls your room and wants your credit card info. Front desk personal Tuesday morning were not alarmed or sympathetic. Also unauthorized person was able to enter room claiming she was housekeeping.

Stayed April 2014, traveled with friends
Helpful?
Thank triscuit077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, April 3, 2014
Thank you for your review. The health and safety of our guests is of the utmost importance to us, and we will continue to be in touch and reach out to you directly to resolve this issue.


Thank you again
Brendan England
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, United States
1 review
Reviewed April 2, 2014

Great location downtown. You can walk to the river, Biscuits stadium, restaurants, bars amphitheater. The staff is pleasant, complimentary breakfast is outstanding. Downtown Montgomery has definitely changed. I hope they have continuing revitalization plans.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Vicki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, April 4, 2014
Thank you for your review and sharing your experience with others. We hope to see you again soon!

Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level 6 Contributor
181 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed March 31, 2014

We found the staff to be very good. We found the facility to be clean; however, the property does need a bit of help. The carpet in our room was badly worn, and some of the furniture showed a great deal of wear and tear.

The location is great! You can easily walk to "The Alley," the Biscuits stadium, and the riverfront. We would definitely stay there again, but would like to see it looking a little bit spiffier!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yankee-Views
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevenson, United States
1 review
Reviewed March 31, 2014

Visit was very enjoyable and everyone was very helpful. will be going back when in Montgomery.would recommend this hotel to anyone that would be going to this area. Been going to same hotel for last two years and not had any complaints on anything. This hotel makes you feel like your # 1.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, April 3, 2014
Thank you for your return visit! See you again soon!

Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brook
2 reviews
Reviewed March 30, 2014 via mobile

We came to Montgomery to celebrate one of our family member's 80th bday, but arrived a day late to this hotel after our plane got cancelled. I had many phone conversations with this hotel before arriving, and spoke to Bridgette at the front desk. She was professional, courteous, uncompromising, welcoming, and helped our large family get multiple rooms on the same floor. She accommodated us with a smile & kindness and it made our time extra special.

Stayed March 2014, traveled with family
Helpful?
Thank Josiah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, March 31, 2014
Thank you for this kind note regarding Bridgette, we will definitely share with her and our leadership team! We are also very thankful for the opportunity to host the 80th B-day Event!

Thank you again

Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 29, 2014 via mobile

Right downtown, so close to good food. They have a shuttle you can request to and from the airport. Large, clean, comfortable room, and helpful concierge. The in-house restaurant service leaves something to be desired, but with all the other amenities, I'd stay again.

Stayed March 2014, traveled on business
Helpful?
Thank LCW_fil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, March 31, 2014
Thank you for your recent stay and review. We are glad you choose our location. We are disappointed you were not fully satisfied with our Restaurant. This definitely was not our intent. When traveling back to Montgomery we would love the opportunity for a second chance at dining in-house. We look forward to seeing you again soon.

Thank you again

Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel & Montgomery Conference Center

Property: Embassy Suites by Hilton Hotel & Montgomery Conference Center
Address: 300 Tallapoosa St, Montgomery, AL 36104-2552
Phone Number:
Location: United States > Alabama > Montgomery
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Montgomery
#17 Business Hotel in Montgomery
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel & Montgomery Conference Center 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
The Embassy Suites Montgomery - Hotel & Conference Center is located in historic downtown Montgomery, Alabama. The hotel offers the best stay of all Montgomery hotels, whether you're traveling on business or looking for a family vacation. The Embassy Suites Montgomery - Hotel & Conference Center combines our upscale full-service all-suite hotel with outstanding service and accommodations, with a convenient location right next to the city's historic Union Station and Montgomery Convention Center downtown. The hotel is just off of Interstate 65 and nine miles from the Montgomery Regional Airport. ... more   less 
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Also Known As:
Embassy Suites Hotel & Montgomery Montgomery
Embassy Suites Hotel And Montgomery Conference Center
Embassy Suites Montgomery Hotel
Montgomery Embassy Suites

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