We stayed here in December of 2013. It was our 2nd stay at this hotel. We went specifically at the request of our 4 year old who wanted to return b/c she loved the indoor heated pool so much. Her birthday is in December and she requested we go to the Zoo and stay at this hotel so we could all swim for her birthday. We get there, suit up the 3 kids, and troop down to get a swim in before dinner - there are approximately 30 ten year olds (a visiting youth sports team) running from the hot tub and cannon balling into the pool then back to the hot tub. The pool heater is broken and the water is freezing - hence the migration back and forth from the hot tub. The yelling and screaming in the enclosed space is deafening. Management came in once, told the kids to quiet down, get out the hot tub and the 3 chaperones to keep them from running, Then management disappeared and never came back. The kids went back to acting like maniacs. My kids could not swim. No adults could use the hot tub b/c there were 10 kids in it :( We left, went upstairs to get get ready for dinner and had to request a new bedspread - it had a really gross stain on it. Management cut me off when I was trying to explain what I needed with a "What do you want Honey." Rude. And then after tucking the kids in the sofa bed we had to use our sound machine for them that we had brought for our baby to drown out the shouting and yelling from the central atrium where a football game was being watched by about 20 gathered people - 4 stories down right below everyone's room. It was awful. We will not be staying there again. It's a shame b/c we had a great visit with them 4 years ago - just not the same management I guess. I wrote to the company but have never gotten a response.
- Official Description (provided by the hotel):
- The Embassy Suites Montgomery - Hotel & Conference Center is located in historic downtown Montgomery, Alabama. The hotel offers the best stay of all Montgomery hotels, whether you're traveling on business or looking for a family vacation. The Embassy Suites Montgomery - Hotel & Conference Center combines our upscale full-service all-suite hotel with outstanding service and accommodations, with a convenient location right next to the city's historic Union Station and Montgomery Convention Center downtown. The hotel is just off of Interstate 65 and nine miles from the Montgomery Regional Airport. ... more less
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- Also Known As:
- Embassy Suites Hotel & Montgomery Montgomery
- Embassy Suites Hotel And Montgomery Conference Center
- Embassy Suites Montgomery Hotel
- Montgomery Embassy Suites