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“Stay Across the Street”

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Embassy Suites by Hilton Hotel & Montgomery Conference Center
Ranked #26 of 72 Hotels in Montgomery
Reviewed December 29, 2013

My husband and I stayed at the Embassy while attending a conference in Montgomery. We usually stay across the street at the Renaissance, but were booked at the Embassy due to such a large group. When we went to check in, the rooms were not ready. The breakfast food was below average, and the beds were not as comfortable as most higher end hotels. I've stayed at Embassys before and been very impressed. This one was another story.

  • Stayed: December 2013, traveled on business
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1  Thank Katie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this reviewResponded January 13, 2014

Thank you for your recent review and stay. We do apologize that this stay did not meet past experiences or current expectations. Our goal is to ensure each guest leaves satisfied with our products and services. We are disappointed you did not walk any with a more positive impression.

I would love to speak with you offline to ensure we get another chance during your next visit. I know our property and staff will meet and exceed expectations.

Thank you again
Brendan England
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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788 - 794 of 1,013 reviews

Reviewed December 27, 2013

This hotel was fine. Clean. Lots of room. Great breakfast. Good location. We stopped by for one night on our way to New Orleans. We had no complaints. You do need to pay for parking. Valet or self serve.

  • Stayed: December 2013, traveled with family
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Thank DMH1416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this reviewResponded January 13, 2014

Thank you for selecting our hotel during your trip further south. We appreciate you selecting our location.

Please consider us again when passing through, we will be here!

Thank you again
Brendan England
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2013

The hot bar was cold and so were some of the attitudes of the workers. Front desk was nice and very helpful. Heat blew cold air and i got a terrible cold and missed days from work. In room dining never picked up the phone and we had to order from outside the hotel. However, the hotel is beautiful.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Dawn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this reviewResponded December 27, 2013

Thank you for your recent stay and review of your experience. We appreciate the kind comments regarding the front desk staff and hotel appearance. While we strive to exceed all guest expectations, it appears we did not fully meet and exceed the goals we set out to accomplish during your stay. Your feedback is vital and will do our best to ensure these inconveniences will not be met by another future guest. I hope you will consider us again in the future when traveling to Montgomery.

Thank you again
Brendan England
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2013

I have been to the Embassy Suites in Montgomery, AL several times. The staff is great. They are a pleasure to work with. The rooms are nice and the location can't be beat if you have meetings in downtown Montgomery. I always try and stay here when I am in town. Fabulous hotel.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Arthur P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this reviewResponded December 27, 2013

Thank you for your recent review. We appreciate that you have shared your feedback with others.

We look forward to seeing you again when traveling back to Montgomery! See you soon!

Brendan England
General Manager

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Reviewed December 18, 2013

The Embassy Suite Staff did and outstanding job of supporting all events and guests associated with the DSD Laboratories Annual Meeting. It would be my pleasure to host the meeting there the next time it is held in Montgomery, AL

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Bill K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this reviewResponded December 20, 2013

Thank you for giving us the opportunity to host your event. We are pleased you were happy with the results and efforts of our team. We definitely welcome you to come back and we hope to see you soon!

We are looking forward to sharing your feedback with our hotel leadership, associates and sales team.

Thank you again

Brendan England
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2013

Hotel shows its age and lack of management pride in this property. Restaurant understaffed. Breakfast was cold. We needed to order out for diner. Dishes were left on tables for over 1 hour. Staff need cutomer orientation training.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this reviewResponded December 17, 2013

Thank you for staying with us. First of all, thank you for your review. I understand that you found your room to be somewhat dated. I do appreciate your candor; we look for reviews to provide insight into our hotel and our guest rooms’ appearance as this is an area we are actively examining. In addition, I am sorry that you had a bad impression of us and that we did not deliver what you expected from us. Our main concern is to make sure our guests have an exceptional stay and I assure you that I will keep you review in mind to make any corrections were needed. .

Again, thank you for making the effort to share your thoughts with us. Please stay with us again soon so that we can demonstrate our commitment to your comfort.

Thank you
Brendan England
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2013

Our stay at the Montgomery Embassy was nice. Not only did I get a great room but also got to other great service from the hotel staff and employees as well. The complimentary breakfast was very nice with many choices! The manager's evening social was nice too, however I did find the snacks to be stale.

Stayed: December 2013, traveled as a couple
Thank Big_Globe_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this reviewResponded December 17, 2013

Thank you for your recent stay and review! We do appreciate your feedback and will definitely share your comments with our associates and hotel leadership where applicable.

We hope to see you again soon!

Thank you

Brendan England
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel & Montgomery Conference Center

Address: 300 Tallapoosa St, Montgomery, AL 36104-2552
Phone Number:
Location: United States > Alabama > Montgomery
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Montgomery
#17 Business Hotel in Montgomery
Price Range: $97 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel & Montgomery Conference Center 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
The Embassy Suites Montgomery - Hotel & Conference Center is located in historic downtown Montgomery, Alabama. The hotel offers the best stay of all Montgomery hotels, whether you're traveling on business or looking for a family vacation. The Embassy Suites Montgomery - Hotel & Conference Center combines our upscale full-service all-suite hotel with outstanding service and accommodations, with a convenient location right next to the city's historic Union Station and Montgomery Convention Center downtown. The hotel is just off of Interstate 65 and nine miles from the Montgomery Regional Airport. ... more   less 
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Also Known As:
Embassy Suites Hotel & Montgomery Montgomery
Embassy Suites Hotel And Montgomery Conference Center
Embassy Suites Montgomery Hotel
Montgomery Embassy Suites

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