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“Not a very accommodating Embassy Suites”

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Embassy Suites by Hilton Hotel & Montgomery Conference Center
Ranked #26 of 72 Hotels in Montgomery
Reviewed October 14, 2013

Extremely Poor service, dirty sheets, false fire alarm with no direction or follow-up from staff, cold food in Hot Breakfast Buffet. I am a Hilton Honors member and I would not recommend this Embassy Suites in Montgomery, AL

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this reviewResponded October 16, 2013

Thank you for taking the time to write a review about your recent stay at our hotel. As a Hilton HHonors Member we sincerely appreciate your business. Our main priority is for our guests to feel welcome and have comfortable stay. I do however understand from your review that you were not completely satisfied with our properly and I sincerely apologize if we fell short of your expectations. Please know that your business is incredibly important to us and I sincerely apologize if we feel below your expectations. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services. All of your comments will be internally discussed with our management team for immediate action.

Again I sincerely apologize if you went through any inconveniences and I do hope to have another opportunity to serve you, if your travels bring you back to our area.


Brendan England
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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819 - 825 of 1,016 reviews

Reviewed October 9, 2013

This is a great hotel to stay and relax without having to travel much distance for any reason. Should you arrive early, take advantage of the manager's daily reception. This hotel has a lounge and restaurant on site. Plus a Thai restaurant across the street, plus a seafood restaurant and a barbeque restaurant within walking distance. Of course take advantage of the cooked to order breakfast.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this reviewResponded October 16, 2013

Thank you for your recent stay and review. The hotel is located right downtown, within walking distance to several different restaurants. The hotel sits next to the Alabama River where you can check out the very scenic River Walk-Way.

The hotel offers all the amenities Embassy Suites has to offer, including a full cook to order breakfast and a daily evening reception.

Brendan England
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

My overall experience was wonderful in all areas of my stay, the staff was very helpfull, enjoyed the food, enjoyed the location, and atmasphere. I would recomend to anyone if they staying in Montgomery, Al or anywhere; to stay at Embassy Suites. Can't imagine where we would stay if we did not stay there . The price is right and the stay excellent.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Betty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2013

The hotel is lovely, comfortable, clean with great rooms. Doubles are full size beds with an additional queen sofa sleeper. The food is ok. Breakfast buffet was good. Banquet meal service was less that adequate.

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank Sue E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

The Embassy Suites is a lovely place to take your family on a nice and relaxing vacation. The Hotel was in a nice area and the most relaxing part is that you did not have to worry about your vechile while your was enjoy your stay.And the complemtary drinks and breakfast was really good,cause the drinks you did not have to worry about drinking and driving.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Paula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this reviewResponded September 30, 2013

Thank you for your recent stay and review. We appreciate your wonderful comments and feedback. We want to see you again at Embassy Suites when traveling back to Montgomery!


Thank you again
Brendan England
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2013

Although we stayed at Embassy Suite throughout some states in the past, this hotel atrium view was a bit stunning. The bar, restaurant, business center and breakfast area was fantastic… During check in the guest services clerk was extremely helpfull when it came to choosing a place to eat. Her recommendations were the Hotel Restaurant. I even tried her favorite dish and it was great...

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Joe K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

Excellant staff and very pleasurable stay. Would recommend to all to use. Convienent to river and various eating establishments. Easy on/off highway downtown. Also was well protected with bike police officers for any kind of disturbence. My stay was but 2 nights, would have liked to have been ablwe to stay longer. Rooms very amply sized for movablility and not feeling crowded.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Rhonda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel & Montgomery Conference Center

Address: 300 Tallapoosa St, Montgomery, AL 36104-2552
Phone Number:
Location: United States > Alabama > Montgomery
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Montgomery
#17 Business Hotel in Montgomery
Price Range: $98 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel & Montgomery Conference Center 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
The Embassy Suites Montgomery - Hotel & Conference Center is located in historic downtown Montgomery, Alabama. The hotel offers the best stay of all Montgomery hotels, whether you're traveling on business or looking for a family vacation. The Embassy Suites Montgomery - Hotel & Conference Center combines our upscale full-service all-suite hotel with outstanding service and accommodations, with a convenient location right next to the city's historic Union Station and Montgomery Convention Center downtown. The hotel is just off of Interstate 65 and nine miles from the Montgomery Regional Airport. ... more   less 
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Also Known As:
Embassy Suites Hotel & Montgomery Montgomery
Embassy Suites Hotel And Montgomery Conference Center
Embassy Suites Montgomery Hotel
Montgomery Embassy Suites

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