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Homewood Suites by Hilton Montgomery EastChase
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Reviews (425)
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All reviewsoutdoor fireplacepool areanice poolfree laundrybeer and winebasketball courtbedroom suitewe've stayedhome away from homegreat areathe entire staffshopping and restaurantsfull kitchengreat place to staydefinitely stay here againroad tripgreat room
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319 - 324 of 425 reviews
Reviewed May 5, 2013

my husband and I stayed at Staybridge in Alabama. This was one of the best stay at a hotel in a long time. We travel quite often on mini vacations every year and this year was Alabama. The staff was very professional and hospitable with that southern hospitality. Two of your staff members stood out Ms. Nancy and the young black female at the front desk. They made us feel special and like royalty. Staybridge is the model for all hotels, motels and inns. Ms. Nancy and the young female clerk are the model staff members for any hotels, motels and inns. Staybridge will be our home away from home stay. This time it was my husband and I and it will be for our family also. We stayed on dates May 3-5, 2013. Thank you.

  • Stayed: May 2013, traveled as a couple
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2  Thank shirley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eastchasehotel, General Manager at Homewood Suites by Hilton Montgomery EastChase, responded to this reviewResponded May 7, 2013

Dear Shirley P,
Thank you for choosing Staybridge Suites EastChase for your lodging needs. We certainly appreciate the excellent review of our hotel and thank you for sharing your experience with others. I am pleased that Ms. Nancy and our team members made you feel special during your stay. Looking forward to your return in the near future.

Sincerely,
Michael Modozie, Regional Manager

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Reviewed May 4, 2013

stayed at this hotel while my brother in law worked. we enjoyed everything from the staff to the food music and beer. The staff was very accommadating and kind. Big hugs to Saddie the breakfast Queen for making our mornings enjoyable. Our room was very spacious and clean. We had a wonderful time and suggest your stay be at this beautiful hotel.

  • Stayed: May 2013, traveled with family
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Thank shannon f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eastchasehotel, General Manager at Homewood Suites by Hilton Montgomery EastChase, responded to this reviewResponded May 7, 2013

Dear Shannon F,
Thank you so much for your positive review of our hotel. As the hotel's Regional Manager, I am pleased to hear that your room was clean and spacious and that our team was accommodating. I will definitely share your kind remarks with Ms. Sadie.
Thank you again and we hope to have you as our guest again in the near future.

Sincerely,
Michael Modozie, Regional Manager

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Reviewed May 2, 2013

Had an awesome time!!! Love the area and the many amenities at the hotel. My check in process was a breeze. The clerk Deantry was so professional and helpful . His personality came off very bright and welcoming to my husband and I. He gave us many choices to view in the Montgomery area. Even though I thought it was gonna be a dry trip. Everything worked out just fine. The downtown area is very lovely but seem to be getting updated. My very first time staying at a Staybridge. Was kinda confused on behalf of what company it fell under.

  • Stayed: April 2013, traveled as a couple
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1  Thank MsWoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eastchasehotel, General Manager at Homewood Suites by Hilton Montgomery EastChase, responded to this reviewResponded May 3, 2013

Dear MsWoods,

Thank you for choosing our Staybridge Suites for your lodging needs, and for an excellent review. I am delighted that we were able to make your stay a pleasant experience. I will definitely share your remarks with Mr. Deantry and the rest of the team. We will be looking forward to your return in the future.

Sincerely,

Michael Modozie, Regional Manager

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Reviewed April 23, 2013

We travel a LOT and this is one of the nicest hotels we've ever stayed at. The location is EXCELLENT with lots of restaurants and shopping nearby.

Our first complaint. Upon making the reservation several days before, I was told that if we arrived early and the room was ready, we could check in before 3 p.m. We arrived at 2:20 and were greeted by a snarky front desk clerk, Deantry. I didn't even get a complete sentence out of my mouth ("My name is XXXX and we're checking in."), before he cut me off mid-sentence, stating rudely, "Check in is at 3 p.m." I told him what we were told about early arrival and he said the rooms "were not in the system yet". I asked what that meant and he just replied "it means they are not in the system." Mmmm, okay.

We grabbed a cup of coffee from the refreshment area and sat at a table. I watched as two other guests came in and they were told the same thing. I went back to the counter at 2:40 and asked if the rooms were in the system yet and he said "No, they are not." I asked if this was a usual occurrence and he said "it happens all the time". Really? That close to 3 p.m. and NONE of the rooms are in the system??? He was once again, very abrupt and rude and we were getting antsy because we had somewhere we had to be at 3:30 and this snarky little clerk was going to make us late.

At 2:55 I approached the desk again and he seemed quite annoyed. As I tried to ask about the room, the phone rang and he held up his hand as if to say "stop talking". I was so angry by now at his behavior that I walked back to my husband to tell him we should just find another hotel. About this time, (approximately 2:58), another gentleman came walking through and went behind the desk. The first clerk, grabbed his things and stomped out the door, never saying a word to anyone.

We approached the desk and the new clerk (Brandon), could see our puzzled expressions. I told him we were trying to check in but were told numerous times that the rooms were not "in the system yet". He was able to check us in in under 2 minutes. The rooms had been in the system all along! I asked what the first clerk's problem was and why we were told that and Brandon said he had no idea what was going on but he apologized profusely. Throughout our stay we interacted with Brandon several times and he was always very polite and extremely helpful. We never saw Deantry again.

Our second complaint. Upon going to bed, we lowered the thermostat as low as it would go but it stops at 65 degrees, you can't go lower. For some that might be fine (even cold), but I do not have a thyroid and have no control over my internal body temperature. About an hour after falling asleep, I began to get hot. I threw off the covers, turned the ceiling fan on high, and checked the thermostat again. It still would not go lower than 65 degrees. I got so hot I almost threw up. At one point I threw a sheet on the bathroom floor and laid there for close to an hour. It was miserable in the room. My husband (who still has a thyroid), also got too warm. He said he couldn't feel any cool air circulating in the bedroom area at all. It was a long, hot night.

The breakfast was standard fare; cereal, muffins, fruit, boiled eggs, yogurt, oatmeal, bagels, make-your-own waffles, scrambled eggs, sausage patties, cream gravy, biscuits, coffee and juice. Nothing fancy, but certainly made to look that way. The breakfast area is lovely and the breakfast staff are very friendly and helpful.

They have an outdoor, heated, saltwater pool that we did not have time to use, but we'll certainly give it a dip the next time we're there.

I would stay at this hotel again. It's beautiful, spacious, and offers lots of amenities. I would however, request that the thermostat box be unlocked so that we could be more comfortable while sleeping. I would also be suspicious of anyone telling me the "rooms are not in the system" at check-in time.

If you stay here, you HAVE to eat at Mimi's Cafe, just up the street a couple of blocks . The food is AMAZING!!!!!

  • Stayed: April 2013, traveled with family
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3  Thank treadburner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eastchasehotel, General Manager at Homewood Suites by Hilton Montgomery EastChase, responded to this reviewResponded April 29, 2013

Dear Treadburners 67,

Thank you for choosing our Staybridge Suites for your lodging needs and for your review.
Please accept my sincere apology for our failure to honor your early check in request and the complete lack of professionalism by my Team Member.
I deeply regret that we also failed to make sure that your room temperature was comfortable prior to your arrival. There is absolutely no excuse for your experience and I take full responsibility for our failure to meet your expectations.
I am very disappointed in myself for letting you down and I appreciate your willingness to give us another opportunity in the future.
Please call me directly at 334-277-9383 during your next visit and I will personally make sure that we exceed your expectations.
Again, please accept my deepest apology for letting you down.

Respectfully,
Michael Modozie, Regional Manager

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Reviewed April 22, 2013

I recently stayed at this hotel after a day at Auburn University's A-Day football game. The location is not far from Auburn and was the closest hotel available. I reserved online and followed up with an email which requested a "lake" view room as suggested as a room tip by another contributor to TripAdvisor saying it was quieter. After a lighting quick (and friendly) check in we got to the room but instead of overlooking a lake it overlooked a stripmall across the street. We were so tired from a long day I didn't bother checking for another room. We opted for the one bedroom style suite which was nice but much smaller than other one bedroom suites we have stayed in. The room was clean with a full size fridge, small cook top and microwave in the kitchen. We needed ice and I was surprised the only available ice machine was down in the lobby in the food service area. The fridge has an icemaker but it is emptied between guests and takes time to fill. The extra sheets for the sofa bed were missing pillow cases and I was disappointed in how thin the mattress was but my kids did not seem to mind. I noticed why the tip was given to request a lake view room as I could here traffic on the interstate at night though it wasn't that loud. I could also hear the people in the neighboring room talking so I don't think the walls have much insulation. They offer a complimentary breakfast and have a small eating area inside. There is space to eat outside and it was very nice with a fireplace and multiple tables and chairs. The staff was extremely friendly and professional and kept the breakfast offerings well stocked. Overall this hotel was nice but I expected more with such a high ranking on TripAdvisor.

Room Tip: I would recommend a room on the back of the hotel, it may be quieter.
  • Stayed: April 2013, traveled with family
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1  Thank Boudreaux519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eastchasehotel, General Manager at Homewood Suites by Hilton Montgomery EastChase, responded to this reviewResponded April 29, 2013

Dear Boudreaux 519,

Thank you for choosing our Staybridge Suites for your lodging needs and for taking the time to review our hotel.
Please accept my sincere apology for not honoring your request for a “Lake View” room and for failing short of your expectations.
Please be assured that I have addressed your concern with my team and that we will do whatever is necessary to prevent a repeat of your experience.
I hope that you will give us another opportunity the next time you are in the area.

Sincerely,
Michael Modozie, Regional Manager

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