Traveling from Va to La we wanted to stop for the night. I used tripadvisor as I always do :) we came across this Holiday Inn Express and it looked good. I have a family of 5, 1 full adult child (21) and 2 older teens. (18/15) most of the area hotels wouldn't accommodate us. I really didn't want to have to get 2 rooms. This holiday inn was happy to accommodate us. 1st good point. The room was very nice. Large and almost perfectly clean. ONLY problems was there was a hair on my sheets, 1 of 2 the TVs couldn't get service. I talked to Brady The desk clerk and he was more than happy to switch our room and was very apologetic about it. He also helped with a few other requests.
We got to the new room. Just as nice and it was perfectly clean. Every part. Even smelled fresh. I was very happy. Only problem was 1 of the 2 TVs didn't get sound so I went back down to Brady and he said he'd be right up. He came up with a new TV and switched it out and did everything he could.
This young man was really the best part of our stay! I've never received such great customer service. Even from a higher rated place. He went above and beyond and I would love to have the powers that be to know what a wonderful employee he is. Thank you Brady for all the help and for making us feel you cared about our families comfort! 5 star customer service from you!
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites is located off I-85 exit 11, on Boyd-Cooper Parkway. Convenient to Eastchase shopping and dining. Our location features state of the art, spacious, luxuriously furnished guest rooms. Each guest room is furnished with a 32-inch flat panel television with premium cable, free wired and wireless high-speed Internet access, microwave, refrigerator, free local and 1-800-calls, and safety deposit boxes are available. Each guest may enjoy our delicious deluxe continental breakfast. The Holiday Inn Express Hotel & Suites has an exceptionally beautiful indoor heated pool and Jacuzzi hot tub. Business guests will appreciate the convenience of our business center and meeting rooms. The fitness center is well equipped with an elliptical cross trainer, treadmill, stair climber, and recumbent bike for your overall fitness. The Holiday Inn Express Hotel & Suites provide free parking, elevator, and USA Today newspaper. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Montgomery/Boyd Cooper Parkway
- Holiday Inn Express Montgomery
- Montgomery Holiday Inn
- Holiday Inn Montgomery