Let me start by saying we LOVE Drury Hotels. Their slogan "the extras aren't extra" is one of the main reasons we choose Drury - the free snack supper and cocktails, breakfast buffet and late check-out are big pluses for a 3-star mid-price hotel. The rooms are nice and clean, beds are comfortable, and amenities usually more than adequate. My only quasi-complaint about any of those this visit was the skimpiness of toiletries provided - just soap and shampoo (no lotion or conditioner) - and a moldy water stain over the bathtub. A little Kilz would fix that. These minor issues aside, we've never had a bad experience at Drury. Until now.
I know Montgomery isn't the best place to find genuine southern hospitality, yet this Drury does much better than most. Customer service here is, generally speaking, an oxymoron. It's a rare individual in this town's hospitality industry who seems to truly appreciate his or her job and understands, respects and accommodates the expectations that job entails. It's hotel management's responsibility to make sure their staff DOES understand and appreciate the expectations required, and this Drury does that fairly well. Every staff member we encountered was courteous, professional and accommodating.
No, the problem here wasn't the hotel staff or the accommodations - it was the other guests!! There were several large groups staying - a girls' softball team and their families, what appeared to be a large family reunion, and then a sorority gathering of some sort. You'd think most of these fine folks had never stayed in a hotel! They swarmed like locusts over the complimentary snack supper and breakfast buffets as if those were their first and last meals. After they left the dining area looked like a hundred kindergartners had been turned loose - spilled food everywhere - on the buffet counters, on the floor and on every table. To complete the experience, a LARGE number of guests came down to breakfast wearing their PAJAMAS - adults and children alike. Good grief!
My husband and I were having some work done in our home and had planned a "relaxing weekend" away from the mess. Yet we couldn't swim in the hotel pool or use the fitness center because of all the unsupervised teens and t'weens, couldn't enjoy the complimentary evening kick-back or breakfast buffet because of the barbarian horde that overtook the dining area, and we endured all this with full knowledge that their group rates allowed the guests who ruined our weekend to do so for half the cost we paid! Awesome.
Best advice to potential guests? Before you book this Drury check to see if there are large groups staying. If so, stay away. Best advice to Drury? Maybe you could put a "Street Clothes Required" sign in the dining area, provide some crowd control during serving hours, and require parental supervision at the pool and fitness center. Just a thought.
- Official Description (provided by the hotel):
- Located off I-85 at Exit 6 in the heart of Montgomery, Drury Inn & Suites Montgomery is just minutes from shopping at the Shoppes at EastChase and the Alabama Shakespeare Festival. The Montgomery Zoo, Montgomery Biscuits baseball, Rosa Parks Library & Museum, and the Alley Station are just a quick drive from the hotel. Guests enjoy free hot breakfast, free wifi and free 5:30 Kickback(R) as well as a variety of spacious rooms. ... more less
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- Also Known As:
- Drury Inn & Suites Montgomery Hotel Montgomery
- Drury Inn And Suites Montgomery
- Drury Inn Montgomery
- Drury Inn Hotel Montgomery
- Drury Montgomery
- Montgomery Drury