My husband and I were extremely dissatisfied. We were traveling from Fort Worth, Texas to Tampa, FL and after driving for over 12 hours we had high expectations as we have never been dissatisfied with any of the Hilton Brand hotels. To start with, we wanted to use our Hilton Honors points and the computer system had been down each time I called all day long and kept on getting the run around about who to call and at one point I was on hold for over 15 minutes. When I arrived, I had to wait approximately 10 - 15 minutes while the staff was changing shifts before I could even be checked in. Then, I went to the room and walked in and the bed was unmade and as I entered further, I realized that the room was in "use" which was very awkward. There was no apology, just "I am not sure why that happened ". Upon entering the room it had a mildewy and damp odor. Then when we wanted to shower and clean up after our trip; I turned on the water and realized that the shower head was broken and could not stay up. I had to hold the shower head which was awkward while soaping and washing my hair. As you have read, this stay at this hotel been a huge disappointment and would like to hope that Hilton will either reimburse me for my stay financially along with some form of compensation. We have been HGVC owners for almost 10 years and have never had a bad word to say along with always recommending any of your brands to friends and or business associates. After this stay we are having serious doubts about this brand of hotels.
- Official Description (provided by the hotel):
- The Homewood Suites by Hilton® Montgomery hotel in Alabama is designed to surround you with the feeling of being close-to-home, whether you're here for a few days or you're planning an extended stay. Located in secluded Interstate Park Office Park, our hotel offers central accommodations that's just a short drive from some of Montgomery's main attractions. ... more less
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- Also Known As:
- Homewood Suites By Hilton Montgomery Hotel Montgomery
- Homewood Suites Montgomery
- Homewood Montgomery
- Montgomery Homewood Suites