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“Nice and clean”

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Baymont Inn & Suites Montgomery South
Ranked #18 of 72 Hotels in Montgomery
Baton Rouge, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice and clean”
Reviewed July 29, 2014

The location didn't seem like anything to write home about, but if you're just looking for a nice place to rest your head, I don't think you'd go wrong here. The room was spacious and clean, the bathroom was nice, the hotel itself was quiet, and all the staff members who I dealt with were very friendly and polite. Check-in and check-out were both quick and easy.

  • Stayed July 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank drewc27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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416 reviews from our community

Traveler rating
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    79
    33
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Nashville, Tennessee
Level Contributor
112 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed July 28, 2014

Good: Our welcome and check in was seamless and polite. Housekeeping was so quiet in the morning, I actually got to sleep in! The bed was really comfortable. Upon mentioning the issues below upon check out, I received a wonderfully proactive response. The front desk clerk wrote everything down and even tried to give us a discount on our room for our troubles, but we'd booked through PL.

Bad: It's a little confusing, as there is another Holiday Inn Express closer to the highway. This location looks much nicer.

Ugly: There was a funky smell in the room that we could not pinpoint. We thought it would go away with the air conditioning being on, but when we got back to our room really late, it was still there, but we were too tired to mention it or move rooms. There was some mildew on the shower curtain, which was pretty gross. It was odd because it was on the removable part of the curtain. We were running late right before check out, so I mentioned it upon check out.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Vagabond_Yogini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda V, General Manager at Baymont Inn & Suites Montgomery South, responded to this review, July 30, 2014
Thank you so much for taking the time to let us know about your hotel experience with us.
Thank you for the very helpful feedback. I apologize again for the issues you encountered.
I also appreciate you recognizing that we do take guest complaints seriously and that do evrything in our power to make it right.

We try to encourage our guest to tell us about their stay because want to know the good,bad and the ugly . This gives us the opportuinity to make the ugly, pretty, the bad good, and the good, better.

We look forward to seeing you on your next visit to Montgomery,

Sincerly,
Linda V
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 27, 2014

This was our last IHG hotel on a week-long road road trip. Location was south of nowhere. Very nice although way too busy front desk staff, hotel in the midst of what looks to be a welcome remodel.

There were five in our party -- not an easy fit as we travel. We ended up in a one-room, two-king option with a foldout couch. Not ideal. Way too close quarters for us, and a dinky "kitchenette" area with no counter space. Also, the room wasn't set up for using the couch -- I had to call the front desk for the top sheet and a mattress pad (didn't bother with the also-missing second pillow). The mattress pad concept really puzzled them, and they explained that they don't have mattress pads for sofa beds because ... something about people taking them? I explained that we had been folding out couches every night for the past week, all in their chain, all with mattress pads, and did you ever try sleeping on a mattress with just a sheet topper? They dug up a mattress pad from the full-size beds, plus the top sheet, and were very nice about it, but strange that this isn't really an "option."

Complimentary breakfast was quite good, although the eating area was CRAMPED! Tables were so small, we could barely all eat breakfast together -- we were climbing over other diners.

I make it sound like we're giants. :-) But honestly, we're just a family of five, looking for some comfort. Not sure we found it here.

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank StellaZ_et_al
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda V, General Manager at Baymont Inn & Suites Montgomery South, responded to this review, July 30, 2014
Thank you for your feedback regarding your recent stay with us. On behalf of our team I sincerely apologize for your experience. Excellent guest service is our goal, and I am so sorry that we dropped the ball.

We have counseled all housekeeping staff concerning mattress pads and making sure the linen for the pullout sofa is available in the rooms on closet shelf so guest can easily see.

Unfortunaately there is nothing I can do about the size of the room. I have however instructed front desk staff to describe these larger rooms when making reservations so that guest will not get the wrong impression and will understand what their choices are.

Once again thank you for the time you have taken to to provide feedback regarding your stay and I hope that you will another opportunity to provide the quality and service that is our standard.

sincerely Linda V
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Montgomery, Alabama
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 21, 2014

I stayed here on Saturday night and it was absolutelly great. The young lady that checked me in that early evening was very polite and check in went very smoothly. The bed was great, the room was huge( it was handicapped room), everything was clean and comfortable. I actually didn't want to leave. I would highly recommand this hotel!!

  • Stayed July 2014, traveled solo
    • Location
    • Rooms
    • Service
Helpful?
Thank dlb28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda V, General Manager at Baymont Inn & Suites Montgomery South, responded to this review, July 31, 2014
Thank you for the great compliments. We are pleased that you have taken the time to let us know about your great stay with us. It is guest such as yourself that make us feel good about what we do here; which to do our best to provide high quality service to our guest.
Once again thank you and we look forward to your next visit with us.
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1 review
Reviewed July 20, 2014

This was just a quick stop for an over night stay. Very neat & clean. I felt very comfortable. Although no bed will ever compare to my cloud the King size bed was very comfortable and clean. I would definitely stay here again.

  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Sherri C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda V, General Manager at Baymont Inn & Suites Montgomery South, responded to this review, July 31, 2014
Thank you for taking the time to tell us about your satisfactory stay. We are please to know we met your accommodation needs. please come back to see us the next time you are in Montgomery. we will be waiting for you.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spartanburg, South Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 18, 2014

There were multiple hotels to choice from off this exit but this one is extremely worth the experience. The staff is amazing and the rooms are worth every penny. Some of the perks include wonderful free breakfast options, indoor pool, great tv channels (the ones that you wish you had when you aren't at home), free wifi, fitness center and wonderful hospitality. I can't explain the overall experience, you have to experience it yourself. Thank you for treating us like family as soon as you opened your doors to us. Love from SC :)

  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacola, Florida
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 18, 2014 via mobile

We had a great stay at this hotel. The manager, Linda, is very professional and curtious and it shows in her staff. Everyone we encountered strived to do their best to make our stay as comfortable as possible. They take their no smoking policy seriously, which is great for someone that is allergic to cigarette smoke like me. The breakfast is a great value with several food choices, from continental to a hot meal.
It was a perfect choice for us and made us consider using Holiday Inn express again in the future.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda V, General Manager at Baymont Inn & Suites Montgomery South, responded to this review, July 31, 2014
Thank you for your great compliments. On behalf of our team I thank you taking the time to let us know about your stay. It great to know that the training and hard work is paying off. we strive to live up to IHG's goal for the HI brand to "Make great hotels that guest love". I believe that happens when hotel staff gives their veryn best to the customer everyday.

Thank you again. We look forward to seeing you when you return to Montgomery.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Montgomery South

Property: Baymont Inn & Suites Montgomery South
Address: 4273 Troy Hwy, Montgomery, AL 36116-2617 (Formerly Holiday Inn Express Montgomery)
Phone Number:
Location: United States > Alabama > Montgomery
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Montgomery
#11 Family Hotel in Montgomery
#18 Business Hotel in Montgomery
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Montgomery South 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Located near the airport, this family-friendly and pet-friendly interior corridor hotel is within 6 miles (10 km) of Montgomery Museum of Fine Arts, Eastdale Shopping Mall, Blount Cultural Park, Carolyn Blount Theatre and Alabama State University. This hotel features an outdoor pool, a 24-hour fitness center, and a 24-hour business center. Free continental breakfast is provided, as well as free WiFi in public areas/guest rooms, and free self parking. Additionally, complimentary coffee/tea and cookies are available in the lobby. Conference rooms and meeting rooms are onsite. All 59 rooms feature LCD TVs with digital channels. ... more   less 
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Also Known As:
Holiday Inn Express Montgomery Hotel Montgomery
Holiday Inn Montgomery

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