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“Consistent Quality”

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Hilton Garden Inn Montgomery East
Ranked #12 of 72 Hotels in Montgomery
Reviewed June 30, 2014

This was a pretty nice hotel. Loved that it seemed secluded in the trees, but was just off the interstate.

Lobby and public areas seemed recently updated to the new swanky, modern style. Pool is outside, as is the hot tub. Be careful in the deeper end of the pool...the grates at the bottom stick up a bit and are hard on the feet.

The rooms were nice, with a microwave and mini-fridge. No luggage rack, though. The bathroom was plenty roomy. Only thing I'd say about the bathroom was that there is no air movement in there...after someone showers, it stays warm for quite a while; no fans, either. Bathroom door in our room closed on its own, so we had to prop it open to cool it off. A/C in room worked well. My daughter got a kick out of the thermostat being pretty dated (but functional) after I explained what it was...she's 16 and hadn't seen one from the 1980's before. Beds were comfy, as always.

There is a restaurant in the hotel. Food was okay. Staff was friendly. Probably one of the least favorite restaurants in a Hilton (quality).

Not really anything to do in walking distance, but proximity to the highway allowed for easy access to different things.

Room Tip: Ask for a room on the back of the hotel. The pool is on the front, and outdoors, so it can be noisy...
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  • Stayed: June 2014, traveled with family
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Thank sayshi2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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324 - 330 of 514 reviews

Reviewed June 30, 2014

Maybe I've just become accustomed to more from Hilton properties. This stay was just average.
Entering the building the garbage can at the entrance was overflowing with garbage on the ground - four hours later it was still the same way.
We tried to check in early but we were quickly turned away and told to return at 3:00pm which is the published check in time. - (fair enough - an offer of we could have a room clean in 30 minutes for you or we will work on a room for you would have been nice - we were the only people there at the time but we were there early so fair is fair)
The shower is just plain confusing - why on earth would you make something that you have to put an information card in the shower to explain how to work it??
And breakfast - who thought charging $9.95 for breakfast was a good idea. So they had 4 staff members standing around with a buffet full of food - and no one was eating at the prime of breakfast, while I heard 2 separate guest get stopped because they thought the breakfast was free. Way to delight your guest.
The rooms were comfortable - the staff were fairly nice. For the price and brand I would expect more.
Oh - and when I checked out that garbage can was full once again.-First impressions?

  • Stayed: June 2014, traveled with family
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Thank tacostud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2014

We picked this because it was a Hilton because we like using their places. This one was no exception we just thought they would have a either a free breakfast or maybe just something for less money. Room was in great shape wish the shower head would have been more, and the room a little larger, but other then my dislikes everything was great.

Room Tip: Rooms on 2nd floor were very quiet, through the night.
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  • Stayed: June 2014, traveled with family
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Thank kevin c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

I really liked the rooms at this hotel. The pool was nice. The grounds were nice. The location was about perfect for our needs. The hotel staff was excellent. BUT...the breakfast was very expensive and the staff was inconsistent. Our first breakfast server was great, she was on top of everything while our second day the staff was lackluster and couldn't keep the juice carafes filled. Overall I was happy with our room and bathroom, but a better breakfast experience is needed when having to pay high prices for the rooms and the food.

  • Stayed: June 2014, traveled with family
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Thank Joshua M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

Recent stay at Hilton Garden Inn in Montgomery was very disappointing. Pool needed cleaning, no movie selections, AC difficult to adjust, shower was terrible, room smelled sour, Interstate noise, key didn't work, no coffee in room, tiny, thin pool towels.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Edward N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lbaproperties, General Manager at Hilton Garden Inn Montgomery East, responded to this reviewResponded July 1, 2014

I would like to extend my deepest apology from the entire staff at the Hilton Garden Inn Montgomery-East for the inconvenience and frustration during your stay. I will address each and every one of your issues with the staff. As a member of the Hilton family, we strive to exceed your expectations on every visit. We regret that we did not meet that standard on your recent stay.

I value your patronage and I appreciate time taken to share your experience.

Best Regards,
Carrie White

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

The hotel was nice and so was the staff. The room was fine as was the location. But we didn't really check around (lack of time) before we booked nor did we notice there was no breakfast included with the room. When we got to Montgomery and checked in, we spent a little time checking around for another Hilton affiliate that had a free breakfast as we were going to be there all week. Trying to hold down the cost of the trip, we also found the hotel we moved to had lower daily rates and was right downtown. Otherwise, we have no complaints about this hotel. I am rating things "ver;y good", but it's based on getting in at about 7 pm and leaving the next morning. Nevertheless it was a nice place to be.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank rkjarma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2014

There is nothing really major to say about the hotel either negative or positive. It is a average experience. The only drawback is that for $180.00 you can get a room in Beaver Creek in the village. The hotel is far too average for an ADR of over $150.00. I paid it because I can and because it was close to my final destination.

  • Stayed: June 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Montgomery East

Address: 1600 Interstate Park Dr, Montgomery, AL 36109-5418
Phone Number:
Location: United States > Alabama > Montgomery
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Montgomery
#7 Business Hotel in Montgomery
#8 Romantic Hotel in Montgomery
Price Range: $116 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Montgomery East 3*
Number of rooms: 97
Official Description (provided by the hotel):
Our Hilton Garden Inn Montgomery East hotel is close to Auburn and Troy Universities and Huntingdon College, the state capitol and downtown Montgomery. You’ll be in easy reach of urban entertainment, family-friendly attractions, great golfing and sports venues, and fantastic shopping. We're near beautifully landscaped Interstate Park, home to Hyundai Motor Manufacturing, Maxwell AFB and Coca-Cola. ... more   less 
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Also Known As:
Hilton Garden Inn Montgomery East Hotel Montgomery
Hilton Montgomery

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