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“Great help and experience”

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Hilton Garden Inn Montgomery East
Ranked #12 of 72 Hotels in Montgomery
Savannah, United States
1 review
“Great help and experience”
Reviewed December 10, 2013

Thank you for all that your staff did, and we thank the young man who checked us in he was great. The breakfast was great and we enjoyed the location as it was close to the main interstate but there was no noise. We felt like the hotel was somewhere in the middle of the mountains, yet it was close to all the various city locations.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Randy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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490 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
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English first
Dayton, Ohio
2 reviews
Reviewed December 6, 2013

During check in and during my stay Assistant GM Melvin Pettus has very good customer service skills. I enjoyed talking to him and he makes everyone feel's welcome. I normally stay at Embassy Suite or the Renaissance Montgomery Hotel downtown which is way more money. Because of his good customer service skills. I would consider this my new hotel whenever I visit Montgomery, AL. Also the cleaning staff was very polite, friendly and courteous. This type of service and treatment will always get my business. I would like to thank everyone and hope to visiting again soon.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank letsgetgoing23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 3, 2013

I have very mixed feelings about this place. I checked in and Kelvin was just great! So friendly and professional. I told him I was starving and he did a great job of recommending the hotel restaurant. I told him I was in the mood to go somewhere so he told me about Firebirds. So glad he told me about it. Awesome experience.
So, I get back to the hotel, settle into the chair to catch up on some paperwork. I look at the bed and there is something really gross looking on the duvet. I grabbed my phone, took a picture and went to the desk. I showed it to Pat who said he would be up shortly with a new duvet. For some reason I thought that was okay. Until I got back to my room and saw it again. I really couldn't fathom getting into that bed. It was about then that Pat called to say he couldn't find a duvet and he was bringing a key to a new room. Happy to be in a new room but just a little concerned. I sat at the desk and the "in-room comfort guide" for the chair is on the desk and some notes on it. I don't think this acceptable. The card should be replaced. Small detail compared to what I just came from but it's a reflection on the housekeeping at this hotel. I seriously doubt I will return.

  • Stayed December 2013, traveled on business
    • Value
    • Location
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Helpful?
1 Thank bjkennedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lbaproperties, General Manager at Hilton Garden Inn Montgomery East, responded to this review, December 5, 2013
I would like to thank you for choosing to stay with us at the Hilton Garden Inn Montgomery.

At the Hilton Garden Inn Montgomery, we pride ourselves in providing excellent customer service and customer care in every area of our hotel. Because of the inconvenience you experienced during your stay, I would like to apologize. I appreciate you making me aware of the situation and we are working to resolve this matter. I can guarantee you that during your next stay you will not have another uncomfortable experience.

I am pleased that Melvin and Pat were able to assist you during your stay when you encountered the problem. Our staff is excellent with their customer care and I appreciate you recognizing them for their assistance.

I hope that you continue to stay with us during your future travels to the Montgomery area. We would be more than honored to have you back with us.


Sincerely,

Carrie White
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gulfport, Mississippi
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 3, 2013

I stayed here over the thanksgiving holiday weekend. It is a beautiful hotel. The staff are very accomodating and professional. The room was immaculate (and I am a VERY picky person when it comes to cleanliness) and it smelled really good. That was a nice extra touch. The rooms have Keurigs, if you care about that sort of thing. The beds were comfortable. They offer a free continental breakfast, but for $9.99 you can order hot items off of the grill. I would recommend this hotel for family, business travelers, etc... It is right off of the interstate, so very easy to get to.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nay743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange Beach, AL, United States
1 review
Reviewed December 1, 2013

When I am in Montgomery, Alabama, on business or pleasure, I stay at the Hilton Garden Inn. It's in a great location, easily accessible to the interstate, quiet, and the staff is extremely courteous and professional. I am a "regular" at this hotel.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson AZ
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 23, 2013

I spent four nights in Montgomery. The hotel is located on the beginning of the east side of town. It seems like you are in the middle of nowhere at first. I arrived in the very early morning so it seemed like nothing was around the hotel. Well just a street east there is a ton of restaurants.

The hotel is nice and the the rooms are comfortable. Typical for a HGI. Staff I encountered were nice.

Now for the problem. I had my cell phone charger stolen from the room. I had it plugged into the lamp my whole trip and I was the only one in my room except for staff. The last night after a very long working day I went to charge my phone and it was gone. I had not moved it the whole time during my stay. I called the front desk to file a complaint and asked for a manager to call my cell on Friday. When departing I left my business card and asked again to have a manager follow up with me. No follow up on Friday. It is Sat morning and I called the hotel and no manager on duty today.

It is very disappointing to have personal items disappear from your room. I will never stay at this hotel again! Very unsatisfied with how the desk staff handled the complaint. Not even an apology. HGI, you can do better.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank KenTucsonAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lbaproperties, General Manager at Hilton Garden Inn Montgomery East, responded to this review, November 26, 2013
Thank you for your feedback, as a Hilton Property we strive to exceed your expectations on every visit. I can assure you that we hire honest associates and we looked for your charger diligently. I would like to apologize for not responding expeditiously to your phone call, the front desk handled the situation very professional and took all of your information and reported it to the appropriate department head. Again, we do sincerely regret the inconvenience, we value your patronage and we appreciate the time taken to alert the mangement staff.

Best Regards,

Carrie White
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarksville, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed November 18, 2013

This hotel is clean , but kind of off the beaten path. If you're not careful, you'll miss it. There is at least one other Hilton hotel nearby. The lobby is very clean and nice. So are the rooms. There was a slight musty smell when we entered. Internet service (wifi) is fare (3.5 MBPS). I'm not a Diamond member so breakfast is NOT free. It was good but think not worth the $9.95 price. All the workers were friendly and helpful. Overall, worth the price.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Donney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Montgomery East

Property: Hilton Garden Inn Montgomery East
Address: 1600 Interstate Park Dr, Montgomery, AL 36109-5418
Phone Number:
Location: United States > Alabama > Montgomery
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Montgomery
#7 Business Hotel in Montgomery
#8 Romantic Hotel in Montgomery
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Montgomery East 3*
Number of rooms: 97
Official Description (provided by the hotel):
Our Hilton Garden Inn Montgomery East hotel is close to Auburn and Troy Universities and Huntingdon College, the state capitol and downtown Montgomery. You’ll be in easy reach of urban entertainment, family-friendly attractions, great golfing and sports venues, and fantastic shopping. We're near beautifully landscaped Interstate Park, home to Hyundai Motor Manufacturing, Maxwell AFB and Coca-Cola. ... more   less 
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Also Known As:
Hilton Garden Inn Montgomery East Hotel Montgomery
Hilton Montgomery

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