Noticed my sheets appeared to be used, talked to one of the maids- she said she didn't know and it wasn't her room to worry about. Front desk clerk told me they were pretty sure they changed the sheets daily. I'm not looking for 5 star hotel treatment when I don't stay at a 5 star hotel, but one thing I expect from any reputable hotel is that the sheets and towels are changed on a daily basis. I seriously doubt management would direct their help to perform their jobs this way. Maybe the management needs to look at the performance- or lack of performance of their staff and see if changes need to be made. Another avenue may be to have a member of management do RANDOM inspections of a certain number of rooms on a daily basis. Of course the inspections would only work if they are actually performed, performed by a person with integrity, be truly random, and have consequences when job performance requirements were not met. I travel frequently and I'm usually not complaining as long as my room is clean, including my linens, and refuse to stay at a hotel where this is not standard operating procedure. I have stayed at Springhill in other cities and have never had a problem, which leads me to believe this is a confined problem to this hotel, the management, and the cleaning staff. I hope to see improvement if I ever find the need to stay here again.
- Official Description (provided by the hotel):
- Whether you're traveling for business or pleasure, you'll love our Montgomery Inn and Suites hotel. Our all-suite Montgomery, AL hotel is just off I-85, minutes from downtown, and convenient to Maxwell AFB and the Lagoon Park Tennis Center. We're near Hyundai, Viscofan, Dongwon, and Alabama state offices, as well as the Alabama Shakespeare Festival, Montgomery Motorsports Park, and Harriott II Riverboat. Robert Trent Jones Golf Trail at Capitol Hill is a short drive away. ... more less
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- Also Known As:
- Springhill Suites By Marriott Montgomery Hotel Montgomery