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“Great Rooms/Great Price”

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Holiday Inn - Mobile Downtown/Historic District
Ranked #17 of 64 Hotels in Mobile
Reviewed November 23, 2013

Stopping on our way to Florida. Great Front Desk, very helpful! Room and beds were spacious and comfortable. Bathroom was too small, and not enough plugs in room. But for the price, it was more than what we expected.

Stayed: November 2013, traveled with family
Thank HonestAnswer3312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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298 - 304 of 539 reviews

Reviewed November 18, 2013

The service in the restaurant was horrible. I was there on business with 7 co-workers from Tuesday to Saturday last week. We ate at Lafayette's all but 1 night. The wait staff were rude and deplorably slow. Berard Transportation, Inc has stayed at this hotel 3-4 times a year for the past 3 years for a week to 10 days each time. Never has the service in the restaurant been this bad.

  • Stayed: November 2013, traveled on business
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1  Thank Katherine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn - Mobile Downtown/Historic District, responded to this reviewResponded December 3, 2013

Dear Katherine A,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the service you received from our restaurant. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2013

I stayed at this unique shape hotel for a Navy reunion. The employees at the front desk were pleasant and professional. Always doing their best to accomplish what was needed. We had a prepaid breakfast with our reunion pkg., but each morning it was confusing with the employees requesting additional money. Hospitality room was well taken care of and our banquet buffet and service was very good.

Room Tip: It is a circular shape building, so all rooms have non-obstructive views.
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  • Stayed: September 2013, traveled with friends
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1  Thank happytraveler70-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2013

My son is in the military and just got home from duty overseas. His girlfriend surprised him with concert tickets at Soul Kitchen. After researching hotels I surprised them with a room and mailed a care package for their enjoyment. Maura Garino and Ashley were so helpful and went out of their way to help make my son feel welcome and special! My son said the hotel was amazing and was walking distance to the concert. I am so thankful for their hospitality!

  • Stayed: November 2013, traveled as a couple
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Thank Denise R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer S, Sales Coordinator at Holiday Inn - Mobile Downtown/Historic District, responded to this reviewResponded November 8, 2013

Dear Denise R,

Thank you for your "Perfect" review!!! It was our pleasure to set up the care package for your son. We hope that they enjoyed the concert and we're glad to know that they thought the hotel was Amazing!! Again, the staff would like to thank your son for his Military service. We hope you will keep us in mind the next time that you travel to Mobile.

Kind Regards,
Ashley Baggett

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Reviewed October 27, 2013

Customer service is the only thing that kept me from giving it a poor rating. Front desk was amazing and knowledgable and willing to go the extra mile, that is where the positives stop. The elevator and hallways smell of old fried food, even on the 14 th floor. The restaurant food was horrible, gumbo tasted like it had been microwaved to make it hot. I ordered the hamburger that is suppose to come with lettuce and tomato and what I got was a few strands of lettuce and the bottom un edible piece of tomato. The rooms are very generic and uncomfortable. Changing my reservation for two weeks to stay some where else.

Stayed: October 2013, traveled on business
Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer S, Sales Coordinator at Holiday Inn - Mobile Downtown/Historic District, responded to this reviewResponded November 8, 2013

Dear Kevin W.,

Thank you for taking the time to submit your review. We are happy that you found our customer service to be "GREAT"! Our staff always strive to provide our guest with the best service possible. We apologize for the smell in the elevators and hallways. This matter has been addressed with housekeeping. As for the restuarant, that is a seperate entity. We are sorry for the less then desirable food you were served. We will be sure to show this review to the owner so that he can work to serve our guests better. We do hope that you will give our hotel another chance.

Kind Regards,
Jenny S.

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Reviewed October 25, 2013

The events associated with the group's reunion went off very well. The quality of the food at the dinners and brunch were satisfactory, and the hotel staff seemed to provide good service to our hospitality room. Ms. Maura Garino, VP of Public Relations and Development, met with some of our people to make sure we'd been receiving adequate service. I should say that we also appreciated the reception put on for us in the Skyview room.

So far as our own room went, it was OK. My only complaint was that the power outlet in the desk lamp didn't work properly, so when I used my laptop on the desk, I had to rely entirely on the computer's battery power, and then move it to recharge it elsewhere in the room. I reported this to housekeeping, but the problem wasn't solved during our visit.

Overall, I'd recommend the hotel to other groups planning a reunion in the Mobile area.

Thanks for your hospitality.

  • Stayed: October 2013, traveled with friends
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1  Thank Gerry Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2013

Spent one night in Mobile at the HI. Warm welcome and acknowledged as Gold IHG Club Member - nice touch of voucher for any drink and one snack free from the shop. Hotel appeared very empty indeed so felt a bit strange. Rooms were basic - not much out of the usual HI offering. Included free wifi. Went up to bar at top of hotel for drinks and great views having been told it was open until 11pm (this was at 9pm) and found the place locked , empty and the lights off - wasn't at all impressed with this! Otheriwse a good choice for being in the centre of town

  • Stayed: October 2013, traveled with friends
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Thank bazandbabs24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn - Mobile Downtown/Historic District, responded to this reviewResponded November 11, 2013

Dear bazandbabs24,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn - Mobile Downtown/Historic District

Address: 301 Government St, Mobile, AL 36602-2608 (Formerly Lafayette Plaza Hotel)
Phone Number:
Location: United States > Alabama > Mobile
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Mobile
#13 Romantic Hotel in Mobile
#14 Family Hotel in Mobile
Price Range: $102 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn - Mobile Downtown/Historic District 3*
Number of rooms: 209
Official Description (provided by the hotel):
Downtown Mobile Hotel Offers Convenient Location Welcome to the downtown Holiday Inn Hotel in the historic district of Mobile, Alabama. Located just off I-165 and I-10, our Mobile hotel offers a prime location for business and leisure travelers alike. Our Mobile, Alabama hotel is ideally located in the heart of the city, providing quick access to many popular attractions and activities. Less than a mile from our hotel you'll find the Carnival Mardi Gras Museum, the Gulf Coast Exploreum and the IMAX Theater. Other attractions less than 20 miles from our hotel in Mobile include the USS Alabama, the Mobile Zoo, the Mobile Botanical Gardens and several well-known golf courses. Business travelers also enjoy a stay at our hotel in downtown Mobile due to its close proximity to area businesses. Just 14 miles from the Mobile Regional Airport (MOB), our hotel is also within a mile of the Mobile Bay Convention Center. Businesses less than five miles from our downtown Mobile hotel include Bender Ship Building, Austal USA, Alabama State Docks, Brookley Complex, Atlantic Marine and Carnival Cruise Lines. Our accommodations offer premium amenities to ensure a comfortable stay. Guests can enjoy the convenience of free high-speed Internet access, an on-site restaurant and lounge, laundry facilities, a fitness center and a business center. Book your reservations now for the Holiday Inn hotel in Mobile. ... more   less 
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Also Known As:
Holiday Inn - Mobile Downtown/Historic District Hotel Mobile
Mobile Holiday Inn

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