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“Very Good Stay!”

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Homewood Suites by Hilton Mobile
Ranked #16 of 64 Hotels in Mobile
Certificate of Excellence
Reviewed August 1, 2012

We really liked our stay there. We were able to prepare breakfast, and dinner. We spent most of the day at our convention. The only negative that I could find was the carpet. It really need a good shampooing. The staff was very nice. The overall stay was very good. Would love to stay there again, but would suggest that the carpet is cleaned.

  • Stayed: July 2012, traveled on business
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Thank Harris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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431 - 437 of 508 reviews

Reviewed July 24, 2012

I love it when everything's easy, especially when traveling for business. I love the Homewood Suite full kitchen setup, even though I never used it—it's just nice to have a fridge if you want to store leftovers or a snack. Free, fast in-room wifi, less than 10 minutes from the airport, a pool I never had a chance to use, Bath & Body Works products, free breakfast PLUS drinks & dinner, and a decent bathtub. What really set this apart was the staff. Maybe it's just the south, but I was blown away by the little kindnesses including a free pass to the Bellingrath Gardens. Only a couple of small suggestions: I stayed in room 136, with a lovely view of the parking lot, and had a lot of light spill into my room as I tried to sleep. The beds are fine but not great. But for the value, definitely will return here if work/life bring me back to Mobile.

Room Tip: I'd ask for a room that doesn't look over the parking lot for the light pollution factor.
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  • Stayed: July 2012, traveled on business
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1  Thank JlsNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHWS, Director of Sales at Homewood Suites by Hilton Mobile, responded to this reviewResponded July 26, 2012

Dear JlsNYC,

Thank you for taking the time to review our hotel. I'm happy to hear you enjoyed your stay with us and hope to see you during your next trip to Mobile!

Warm regards,

Stephanie Ward
Director of Sales

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Reviewed June 6, 2012

Bkfst was good, room was comfortable, tv was not great..no hd. I would stay there again. Give it an 8

Stayed: June 2012, traveled on business
Thank Keith T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHWS, Director of Sales at Homewood Suites by Hilton Mobile, responded to this reviewResponded June 10, 2012

Thank you for taking your time to post your review. We look forward to having you stay with us again.

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Reviewed June 4, 2012

Pleasant overall but our room certainly needed some refreshing- bathroom area carpet cleaned, worn furniture, sagging drapes that I fixed, grimey bathroom corners- just some extra attention that seems to be overlooked. Rooms not huge either for the price. Beds ok. Not one place to put a suitcase off the floor nor any luggage racks. Breakfast is sure convenient and acceptable as it is free. Surprised front desk staff made no effort to try to get us a 1st flr rm with my diasabled mother as I had requested when I made the reservation months in advance- ended up with the room last down the corridor from the elevator- thank goodness we had our own wheelchair. Housekeeping staff asking us for our trash then towels on separate visits to the room. I stay at Residence Inns frequently, cant say Ill be switching to Homewood anytime soon.

Room Tip: Nice quiet area.
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  • Stayed: May 2012, traveled with family
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1  Thank NewHavenTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHWS, Director of Sales at Homewood Suites by Hilton Mobile, responded to this reviewResponded June 11, 2012

Dear NewHavenTraveller,

First of all, thank you for your candid feedback of your stay with us. I apologize that we did not meet expectations and I am actively working with our housekeeping team to ensure cleanliness and comfort are our first priority. I understand the condition of room was of concern, I am always looking for reviews to provide insight into our guest experience and I will keep your review in mind as we look towards refresh options. Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to Mobile.

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Reviewed June 1, 2012

We have stayed at this hotel 4 or 5 times over the past 4 or 5 years. We like it because it's a true suite and we can let our kids go to sleep and stay up ourselves in the living area, going to bed later. The pool is nice too and we like the free breakfast. They do keep the place up but you won't mistake it for a luxury hotel.

I agree with the reviewers who have noted that the free breakfast becomes crowded and overwhelms the kitchen staff who have to make sure the food is available, wash the dishes (which frequently run out), etc. The breakfast is ok for free breakfast (not fabulous or even very good) but the herculean efforts of the kitchen staff to keep up with the customers makes it somewhat stressful.

Staff was very nice and helpful and we especially were grateful to Zach (front desk) who seemed to work all hours and who helped us resolve several small problems.

We'd definitely stay again and would recommend it for families but would hope for improvements in the breakfast system (maybe some paper plates?)

  • Stayed: May 2012, traveled with family
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Thank susanjb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHWS, Director of Sales at Homewood Suites by Hilton Mobile, responded to this reviewResponded June 4, 2012

Dear susanjb,

Thank you for taking the time to review our hotel! We appreciate you choosing Homewood Suites Mobile for your family's stay. The two room suites are a great layout for families especially with the seperate living area with the tv and dvd player. You can also checkout free movies from our collection at the front desk - another great way to keep the kids entertained.

We are addressing our breakfast hours to ensure it runs smoothly for our guests including additional staff on busier mornings. I think you will be quite pleased during your next stay with us.

We look forward to welcoming you back soon!

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Reviewed May 18, 2012

Although our short stay started with a reservation problem, Zach (front desk) went above and beyond to make us happy. He took responsibility for someone else's reservation mistake, took time to understand our needs and concerns, and, in the end, provided us with a very good alternative to what reserved. We appreciated the tasty breakfast the next morning. Brittany, the front desk clerk the next morning was also very helpful. She made sure that the more than adequate corrective actions taken my Zach the previous day were sufficient. I told her we were satisfied.

Lastly, a few days after our departure, I received an email from Stephanie, the Director of Sales. She wanted to make sure I was satisfied. We spoke by phone and I assured her we were and would seriously consider staying there again on a future visit to Mobile.

Mistakes happen. It was so refreshing to see how the staff took a potentially disasterous situation and turned into a positive!

Brian J.

  • Stayed: May 2012, traveled with family
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2  Thank Brian363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHWS, Director of Sales at Homewood Suites by Hilton Mobile, responded to this reviewResponded May 21, 2012

Dear Brian363,

It was a pleasure hosting you and your family recently! I am happy to hear Zach and Brittany were able to follow through and take care of you during your stay. We appreciate your business and look forward to seeing you again soon! Please call on me anytime for future bookings or special reservation requests.

Respectfully,

Stephanie Ward
Director of Sales

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Reviewed April 28, 2012

My first time staying at this hotel, but it won't be my last! So clean, staff is very helpful and best of all... it is set off the beaten path under the beautiful oak trees. The air control in the room worked perfect. You won't regret staying here! Only 10min from airport. Love it!!!

  • Stayed: April 2012, traveled solo
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1  Thank tag2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHWS, Director of Sales at Homewood Suites by Hilton Mobile, responded to this reviewResponded May 7, 2012

Dear tag2011,

Thank you for your review from your most recent stay with us. We appreicate your wonderful comments and are thrilled to hear about your experience at Homewood Suites Mobile. We find guests enjoy the hotel's sidewalks and running paths for a cool run under the trees or a stroll to the nearby restuarants. Please call on us for any future reservations and special requests. We look foward to seeing you again in the future.

Safe travels,

Stephanie Ward
Director of Sales

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Additional Information about Homewood Suites by Hilton Mobile

Address: 530 Providence Park Dr E, Mobile, AL 36695-4614
Phone Number:
Location: United States > Alabama > Mobile
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Mobile
#14 Business Hotel in Mobile
Price Range: $99 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Mobile 3*
Number of rooms: 86
Official Description (provided by the hotel):
Make yourself at home in a spacious one- or two-bedroom suite featuring a separate living room with sofa bed. Cook your favorite meal in your fully equipped kitchen or use the grill near the pool for a barbeque. Start your day with our complimentary hot breakfast, served by friendly staff in our lobby. Monday through Thursday we provide a Managers reception: Dinner, Beer and Wine, also included with your stay. Complimentary Airport Shuttle from 7am - 11pm. Complimentary shuttle within 3 mile radius. ... more   less 
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Also Known As:
Homewood Suites Mobile Hotel Mobile
Hilton Mobile
Homewood Mobile
Mobile Homewood Suites

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