Recently had the opportunity to go to Mobile for the second time this year and did not hesitate to book again at the Hampton Inn Providence Park since we had such a nice stay earlier in the year. ( see earlier review ). We stayed for 4 nights this trip.
We will first say that the hotel, the lobby, hallways, public areas, pool etc. was as new and fresh and clean as before. Beds are extra nice and housekeeping was excellent. Breakfast had a large variety of items including hot items and it was nice to have the coffee/tea & hot chocolate bar open 24/7.
Our only complaint this trip was that at about midnight one night , the fire alarm went off (They said some kids in the pool area pulled the alarm) and no one on site knew how to turn it off. The fire department arrived and even they could not get the alarms turned off. We have been in hotels 2 or 3 times when alarms have gone off and we can honestly say we have NEVER experienced such LOUD and PIERCING alarms.!! There was no escape, except to get up and go out of the building. but we kept think surely this darn thing will stop soon. It must have gone on at least 25-30 minutes and just as we thought it was off, it would come on again. After we knew for sure it was a false alarm, we tried to cover the alarm with a pillow and covered our son's head with a pillow to literally protect his ears, it was that piercing!The next moring my husband said he felt like he had spent the previous night at a Guns& Roses concert!
At check-out when we commented about our lack of a restful nights' sleep and the danger of the high and loud pitch of the alarm, the front desk staff seemed disinterested and sort of dismissed the whole thing and told us it wasn't the hotel's fault. What happened to the Hampton 100% guarantee? It wasn't a big enough deal to us to take it to the next level, but as long time Hilton Honors members, we would have at least liked to have had a simple apology ...but maybe we got one and couldn't hear any longer. I think our ears were still ringing at the time.
We would certainly go back to the hotel. It is a great hotel...clean and new and well kept. We just hope we are never there again when urchins are pulling the alarms!
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- Also Known As:
- Hampton Inn And Suites Mobile Providence Park/Airport
- Hampton Inn & Suites Mobile Providence Park/Airport Hotel Mobile
- Hampton Inn Mobile
- Mobile Hampton Inn