We arrived at 1:30 in the morning and waited 20 minutes for for someone to show up at the front desk. The desk clerk was very unprofessional and had a few friends with him. We were using Marriott points and checked into 2 rooms. When trying to get in the 2nd room, the key didn't work. After several attempts, someone came to the door and yelled at us asking what we wanted. When we went back to the front desk the guy said, "oh, I must have written down the wrong room number." At this point, we just wanted to go somewhere else. We left and got the points credited. Having stayed over 300 nights in Marriott hotels in the last 2 years, I can honestly say, the service was horrible. Trust me, you don't want to stay here unless you are accustomed to horrible customer service and subpar hotel rooms.
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- Also Known As:
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- Mobile Towneplace Suites