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“Very Nice Stay - Pleasant Staff - Everything We Needed”

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Candlewood Suites Mobile-Downtown
Ranked #19 of 64 Hotels in Mobile
Certificate of Excellence
Monroeville, Pennsylvania
Level 6 Contributor
142 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Very Nice Stay - Pleasant Staff - Everything We Needed”
Reviewed July 11, 2013

Met up with our son, who is in the military, for 3 nights while in the area over the long July 4 weekend. This turned out to be the nicest place my wife and I stayed during our 10-day road trip. When my wife walked in, her comment was '...this is perfect...'

We booked a 1-bedroom suite which worked out great. My wife and I had the bedroom and my son the pull-out in the living room.

The property looks great and our room was essentially spotless. It has a fitness room, pool, gas grills, and fire pit. You can check-put DVD's at the desk for those rainy days. There are even books and board games available in the lobby; with a staff that was always available and helpful.

While there is no oven in the kitchen, there was sufficient utensils and burners such that my wife could cook our son his first 'home-cooked' meal in over a year.

Maybe a bit more than a standard hotel room, but it was well worth the little extra for a great stay.

One Note: Due to the downtown location and limited space, there is generally room for only one car per reservation in their lot. Be sure to check ahead of time.

Room Tip: Be sure to ask about a AA rate.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RMabe_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites Mobile-Downtown, responded to this review, July 13, 2013
Dear RMabe_PA,
Thank you so much for your kind words and we are delighted to hear you enjoyed your stay! We pride ourselves on being a “home away from home” and we are so pleased we could provide that for you. We hope you will stay with us during any future travels to Mobile and look forward to serving you again.
Sincerely,
Lindsay, Guest Services Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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176 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
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English first
Houston, Texas
Level 6 Contributor
116 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 9, 2013

We stayed there on the night of July 6th on a road trip from Florida to Texas. It was easy to get there from the interstate. The front desk representative was extremely polite and professional. The hotels appearance was really nice.

The rooms AC did not seem to work allowing the room to get warm and then turn on until it was cold. It continued this cycle throughout the evening. About 2 AM, we could hear several doors shutting on our floor. Not being able to sleep due to the AC and the noise, we checked out and left. While I would think it is odd for a guest to check out at this time, the clerks only comment was she was doing an audit and would not be able to check us out yet. I left the key on the counter and we left...

As long as you don't encounter these issues, your stay could be pleasant.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank local3284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites Mobile-Downtown, responded to this review, July 13, 2013
Dear local3284,
Thank you so much for taking the time to send in your comments. We are sorry to hear you had a less than pleasant stay with us. I understand how uncomfortable it must have been to be in Mobile’s heat with a malfunctioning air conditioner and for that, I apologize! If you have any concerns about the comfort of the room on future stays, please contact the front desk and we would be more than happy to try and find you a more comfortable accommodation. Again, we regret that this and the noise impacted your experience at our hotel and we hope you will stay again in the future.
Sincerely,
Lindsay, Guest Services Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
Reviewed July 7, 2013

Pros:
- Pet-Friendly!
- Supplies bicycles for you to ride downtown!
- Friendly, Helpful, Professional Staff
- Free DVD lending "library" and in-room DVD player!
- Walking distance of great downtown locations and parks
- Dishwasher, full refrigerator, electric stove and lots of cabinet storage and full kitchen supplies. Also, iron and board, and iHome docking station.
- Modern furnishings
- Secure entryways (even have to use your key for the elevator)

Cons:
- Housekeeping only comes ONCE A WEEK!
- Shower stall only--no tub
- Loud doors which slam shut
- Minimal parking, albeit free
- No continental breakfast, albeit "The Cupboard" is an onsite store with snacks, etc. that can be purchased or charged to your room

We stayed on July 4th 2013 weekend, with our small dog. Pet station outside provides baggies, but there isn't any grass (only pine straw trim) onsite. There is a nice park about a block away. Was in a standard Queen suite, which is smaller, so you don't get the separate bedroom. It was a relatively nice room, but the hardwood floor to the kitchen area was filthy and made our feet black on the bottom. Counters and bathroom seemed very clean. Toilet would not flush properly unless we held handle down. Great water pressure to shower-unfortunately, no tub. Quiet, except for the heavy room doors slamming shut. Enjoyed the free movie selection. Bed was clean and comfortable. Was told they only have housekeeping service once per week, which seems very unsanitary, particularly in a pet friendly hotel. So, you must go to the desk for more towels, and make your own bed with the same sheets. Probably won't return until they change that cleaning policy, especially due to our dirty floor. If that's not an issue for you, then this is an overall nice place at this price point, especially in comparison to others.

Stayed July 2013
Helpful?
Thank S R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites Mobile-Downtown, responded to this review, July 8, 2013
Dear S R,
Thank you for taking the time to write a review of our hotel. Let me begin by first apologizing for your less than pleasant stay. Weekly housekeeping is a Candlewood policy the brand designed so we can respect your privacy and provide you with a more affordable rate. If extra housekeeping is requested we are more than happy to provide that service for you. Any rooms that have had a pet stay in them are “deep cleaned” which means we shampoo the carpets, pull out appliances and clean behind them, etc... Additionally, I will address the issues of the toilet and dirty floors with our maintenance & housekeeping management, so we can correct these problems for any and all future guests.
Again, thank you for your response and for acknowledging many of our strong points as well. We will work to improve our hotel through your feedback!

Sincerely,
Lindsay, Guest Services Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 23, 2013

The receptionist at 10:45 pm on 22 june 2013 was exceptional. She assisted and advised our larger family in a way that is seldom found. Traveling across the country with a family candlewood suites offered a fridge, and privacy for the parents. But it was the friendly receptionist that really made the biggest difference.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alaskadliteful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites Mobile-Downtown, responded to this review, June 30, 2013
Dear Alaskadliteful,
Thank you for your response. We are happy to hear you had a pleasant experience and we will be sure to forward your kind comments to the front desk staff member that assisted you! Our goal is to provide all of our guests with a comfortable stay and excellent customer service. Safe travels and we look forward to serving you during any of your future Mobile visits!
Sincerely,
Lindsay, Guest Services Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, Tennessee
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 13, 2013

My wife & I stayed here on May 10, 2013 on our way to Florida, The staff were very friendly & helpful. The room was very nice & clean. They also have complimentary dvds & books you can use during your stay which made it even more enjoyable. We would highly recommend this establishment for anyone staying in Mobile. We were VERY satisfied.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank charles a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WJ
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 20, 2013

Very nice place, great location, great rooms, WiFi, given all our room requests, very friendly. Traveling with dog,potty bags provided in parking area. Park for walking dog or sitting, within the block and more within close walking distance. Pool, grill area, very close to many restaurants, Royal St Cafe directly across the street great local spot, good food.
Would stay there again and recommend to any travelers.

Room Tip: Stay on first floor with dog, can go out end doors with locked access to garden area very safe and c...
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoover, Alabama
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 18, 2013

Stayed there for two nights a week ago. The staff is fantastic!! The room was nice, the price was nice, and you are walking distance from so many great restaurants. I like the Cupboard idea, Used it once while I was there. WiFi was flawless, great TV too. I highly recommend this hotel!!

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirk D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandlewoodSuitesMobi, Director of Sales at Candlewood Suites Mobile-Downtown, responded to this review, April 26, 2013
Kirk D:

Thank you for your great review and recommendation!! I am happy you liked the Candlewood Cupboard. While we are "walking distance to so many great restaurants", we enjoy having the ability to offer our guests a convenient way to pick up a quick snack or an easy meal on-site. We invite you to stay with us again on your next trip to Mobile!

Thank you!
Ashley Baggett
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Mobile-Downtown

Property: Candlewood Suites Mobile-Downtown
Address: 121 N Royal St, Mobile, AL 36602-3601
Phone Number:
Location: United States > Alabama > Mobile
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Mobile
#8 Romantic Hotel in Mobile
#11 Business Hotel in Mobile
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites Mobile-Downtown 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to Downtown Mobile. 300 years old. Birthplace of Mardi Gras. Born to Celebrate. Candlewood Suites(R) Mobile Downtown is the only downtown all suite hotel. Right in the heart of downtown, it's an easy walk to Bienville Square, Mobile Carnival Cruise Terminal, GulfQuest National Maritime Museum of the Gulf of Mexico, Arthur Outlaw Mobile Convention Center, and Dauphin Street Entertainment District. Explore beautiful parks with large live oak trees, fountains, historical neighborhoods, fascinating museums, and an abundance of restaurants and entertainment of all types, just steps from the hotel. ... more   less 
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Also Known As:
Candlewood Suites / Downtown Mobile Hotel Mobile

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