I've had a couple bad Best Western experiences, so I have been totally avoiding the brand. My work associate was in the area before me and chose this hotel because its location was very convenient. It turned out to be much better than I feared (considering my history with the brand).
This facility seemed more spacious and upscale than most I have seen at Best Western, perhaps it was a different brand earlier?
I had a hard time rating this, because there were a couple issues, but because so many aspects were better than most in the brand, so I decided to go with "very good".
Facility was in good shape, with a couple of exceptions (see below). Cleanliness was good, better than many hotels. Staff was friendly and efficient. Room seemed larger than most Best Western's I have seen. Quiet A/C, good lighting, decent sized desk, very quiet room, smelled good - I slept great.
Here are the reasons it didn't get a top rating:
When I first laid down in the bed, it didn't support me very well. Within minutes, my back started hurting (my body is really sensitive to this). The mattress felt worn out in that spot. Suspecting that I was laying in the same spot where 90% of previous guests had, I moved towards the center and "voila", it felt much better. Which was good because it was very late, I was very tired, and didn't want to go through the hassle of changing rooms. Stayed a second night, knowing where to lay - so obviously it was comfortable (once I knew the secret). (management needs to look into replacing mattresses).
A little irritation was the curtain. The bed was nearly against the window, and the curtain didn't extend far enough to completely block the street light so a sliver of light played on the bed. I was able to work around that.
The desk chair seat pad felt worn out (or just cheap). It was uncomfortable. The hotel needs to correct this if they want business travelers.
As other reviewers have noted, the front desk person did the breakfast too, which means that both stations may suffer neglect. Nevertheless, the individual did a good job of keeping everything stocked. Then again, the breakfast was similar to what I have seen at other Best Westerns - which means it is serviceable but not that great.
In spite of my complaints, I was comfortable so if I had to stay in the area again, I would certainly consider staying at this place again - I would just check the bed and the chair the moment I arrived at the room.
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- Also Known As:
- Best Western Moffett Road Hotel Mobile