My 91 year old mom lives in Mobile, Alabama. Suddenly she was diagnosed with a TIA and then they ffound esophageal cancer. It was important for me to see her bery quickly. I was very happy to find this hotel via Southwest Airlines at a truly affordable rate of $60/night. My eight night stay was facilitated by that fact. It compares to my usual choice of Hampton Inn at Providence Hospital which would have been $149/night. Although I was grateful for the discounted room at Wingate, I felt it compared fairly with Hampton Inn. The negative side is in my comments which are given in the spirit of better training and positive criticism. Most evenings I would enter the lobby and find no one at the front desk. I am old school and believe someone should be at the desk all the time. If job activities require absence from the front desk, perhaps those activities could be accomplished at the front desk. It would improve the feeling that someone is on duty and is watching the store. Also, the towels were scratchy, and worse yet -- missing! Especially the tub mat (three days) and washcloths (two days). I did report it. All the staff was very friendly, and I am sure they are doing their best. I am confident they can improve with just a few changes. Also, I would like a copy of my final bill when I am checking out. I was told at the front desk that was not possible as it would be e-mailed instead. In my case, I was traveling and do not have Internet access via mobile or at home. I was definitely uncomfortable leaving without it, and did not have time to go back to the business center to retreve my copy. It seems a small tthing, but all establshments I deal with honor my request for a receipt after my purchases. Lastly, I would pay more for better brands of coffee, shampoos, soap, toilet paper, and tissues in the rooms. They were all substandard, but probably within the discount cost of the room. However, I would pay for a better hotel just on that issue alone. Thank you.
- Official Description (provided by the hotel):
- Holiday Inn Express hotel, newly renovated! ... more less
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- Also Known As:
- Wingate By Wyndham Mobile / i-10 Bellingrath Gardens Hotel Mobile