First, this is an excellent hotel on the edge of downtown nightlife in Mobile. Neck and neck with the Renaissance Riverview Plaza across the street. Room was perfect in every way and the customer service is uniformly excellent.
Here's the problem. While standing at check-in, I heard them pushing a restaurant (The Royal Scam) that is right next door. It sounded like the fast-food cashiers who hard-sell you on the biggie fries. When I stepped up, I got the same treatment. Now, I've been to the Hurricane Brewery a few blocks away and found their food to be excellent, so I asked them if that place was good too. One of them said the food wasn't good and that I'd be much happier with their recommendation.
So I go up to the room and, what do you know, there's the recommended restaurant right there in the guidebook. The HI doesn't have it's own restaurant so I assumed they struck a deal in lieu of their own room service as that restaurant delivers with a $3 fee and an 18% tip (just like a hotel room service, huh). When I went down to the lobby again I asked them if they had any financial relationship with that restaurant. Three of them stood there and said "no."
So I went to Hurricane...especially since their recommendation was fine-dining and I had the usual fantastic food.
I have no problem with a hotelier pushing another vendor, but it's not a good thing to bad-mouth other local businesses in the process. If they fix that...they get five stars from me.
- Official Description (provided by the hotel):
- New Hampton Inn & Suites in Downtown Mobile, Alabama. Located within walking distance of all attractions and restaurants in downtown Mobile. Only 1/2 mile from the Mobile Cruise Terminal and located directly on the parade route for Mardi Gras! ... more less
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- Also Known As:
- Hampton Inn And Suites Mobile/Downtown
- Hampton Inn & Suites Mobile/Downtown Hotel Mobile
- Hampton Inn Mobile