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Reviewed January 26, 2017 via mobile

Toilet was dirty, balcony had cigarette butts and coffee stains on the floor. Told reception to get housekeeping at 6.30pm to clean the room and we went out. Got back at 11.30pm and the room was not cleaned. Suspected the hotel was under staffed and found out that it was true. Management should consider treating the hotel with proper dignity and staff strength because in the end, it goes back to the guests having a good stay. Hotel looked nice but too bad for this experience. Will definitely not come back here till they improve

Date of stay: January 2017
Trip type: Traveled with family
2  Thank KimLengW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SM_Dept, General Manager at The Straits Hotel & Suites, responded to this reviewResponded February 1, 2017

Dear KimLengW,

We are truly sorry to hear about your experience during your stay. These issues should not happen and Housekeeping department already look into it and ensuring it would not happen again.

Last but least, we will continue review carefully and improve the quality of our services to all of our guests.

Kind Regards,

Rudi Putra
The Straits Hotel and Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2017

Family stayed in the Premier Suite from 9 to 12 December. We added extra bed to be placed in the living hall. The staff was friendly despite coping with the peak season. The location was within walking distance to Dataran Pahlawan Melaka Megamall and Mahkota Parade Shopping Mall. Value for money stay!

Date of stay: December 2016
1  Thank FelixLoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SM_Dept, General Manager at The Straits Hotel & Suites, responded to this reviewResponded February 1, 2017

Dear FelixLoo,

We are thrilled to read the your satisfactory toward our hotel. It was our pleasure to host you for your stay at The Straits Hotel and Suites! We cant' wait to welcome you back here again!

Kind Regards,

Rudi Putra
The Straits Hotel and Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2017 via mobile

Room was ok and i really enjoy my food here and very convenient place to stay! Heart of malacca city! The room bit small but just nice for 2 pax..

I having my dinner at pool side and the food is really good as u can see we ordered pizza. Chicken chop, chicken Wing n also salad

Oh my tummy really full and time to sleep now!

Date of stay: January 2017
Thank sabtuyah s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SM_Dept, Manager at The Straits Hotel & Suites, responded to this reviewResponded January 17, 2017

Dear Value Guest,

We are thrilled to read the you had a fantastic stay here especially you enjoy a lot with foods and our swimming pool. We cant' wait to welcome you back here again!

Best Regards,
The Management of The Straits Hotel and Suites

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Reviewed January 11, 2017

The Straits Hotel & Suites is situated right next to Novotel Malacca. Its pool is located on the 23rd floor which provided a great view of Sea of Malacca. This lap pool is partially shelter, therefore it makes swimming in the afternoon easier.

The rooms are unique as it has a full length look through glass into the toliet, which comes with a blind outside allowing some privacy when needed. The look through glass allowed the watching of TV when one is bathing, a plus point which most other hotel does not have.

The rooms are equipped with a fridge and a nice basic kitchen equipment (not sure if the induction cooker work). It has a safe which allowed important documents to be kept.

Overall the hotel is value for money and the pool view is fantastic. However don't expect too much from room service, as the hotel seemed to be under staff during my stay there.

Date of stay: December 2016
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank StevenNgTP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SM_Dept, Manager at The Straits Hotel & Suites, responded to this reviewResponded January 17, 2017

Dear Value Guest,

Thank you for taking your time writing us a review. Your commends are much appreciated. It is delightful to know that you had enjoyable time during your stay at The Straits Hotel and Suites. It has been our pleasure having you as our guest and we look forward to welcoming you back here again!

Best Regards,
The Management of The Straits Hotel and Suites

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Reviewed January 5, 2017 via mobile

Clean and affordable. Booked a one-bedroom suite. Huge rooms with friendly staff. Balcony doors are locked, good (safety) and bad (we are smokers but hotel is non-smoking so only alternative is to smoke at balcony but the door is locked ). Nice window view.

Date of stay: December 2016
Trip type: Traveled as a couple
1  Thank AndonH2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SM_Dept, Manager at The Straits Hotel & Suites, responded to this reviewResponded January 17, 2017

Dear Value Guest,

That's fair review from you! All room's balcony is not accessible due to safety reason as recommended by Melaka City Municipality.
We definitely look forward to welcoming you back here again!

Best Regards,
The Management of The Straits Hotel and Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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