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Malacca Straits Hotel
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Reviews (49)
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Reviewed December 10, 2007

I booked two of the special "suites" -- so named because they have jacuzzi tubs. Although descriptions of the hotel portrayed a "charming boutique with traditional Malaysian style", it looked very shabby from the outside.

The first problem we encountered was that when we arrived at 3 pm, one of our rooms was not ready. (They said they were short on staff.) They gave us the key to the room that was ready. To our horror, the floor was dirty, the bathroom was dirty and the beds had been "made" by re-tucking in the sheets used by the last guests. There were pubic hairs all over the sheets! We made them come in and change all the sheets, mop the floor and clean the disgusting bathroom.

Then when the second room was "ready" we realized they had used the same non-cleaning techniques so we had to call them up to re-clean and change the sheets.

Then we noticed that the tv remote was missing batteries and a back so we called them. The maintenance guy said there was nothing he could do because the batteries were missing. When I asked him to get some more, he said he couldn't. When I called the front desk to complain further, I was told that even with batteries, the remote was broken. Finally after numerous complaints (when they realized I wasn't going to stop asking) they brought me a taped up remote with new batteries.

The last straw was that the jacuzzi tub didn't have a shower on the wall, so unless you are 5 inches tall, you need sit in the tub and either take a bath or use a hand held sprayer. I figured, "oh well, I'll have a nice jacuzzi soak". Well, that was a nightmare too. I started filling the tub, but the drain plug didn't work! There was absolutely no way to keep the tub full. So I stopped up the drain with some plastic and further plugged it with my heel. I thought I was in the clear until I realized that the hot water completely runs out when the the water is only 1/4 of the way up the tub! (Not even enough to cover the jets). Sigh. When I checked with my father next door -- he had the same problem and was unable to enjoy a jacuzzi. The hot water won't even cover the jets. Unless you like cold jacuzzis -- what's the point? Considering we had paid 60 ringgit extra per room. That was pretty discouraging and as usual the "maintenance" guy couldn't do anything about it.

Bottom line-- THIS IS A VERY POORLY RUN HOTEL They don't care about anything and it shows. They want to take your money but they don't want to take care of the rooms. Give your money to someone who deserves it.

  • Stayed: December 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
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    • Business service (e.g., internet access)
4  Thank infinitypwc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2014
Google Translation

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2012 via mobile
Google Translation

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2012
Google Translation

  • Stayed: January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2011
Google Translation

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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