Booked a club room at the hotel after having a good experience in June. As usual, the room was well-appointed and everything worked as it should. But once outside the room, things didn't seem so good anymore:
Club lounge: generally quiet and "exclusive" but when it came to the breakfast service, things got really bad as the food was not just limited in variety, but it didn't even look appealing. Even the ala minute orders of eggs took much too long to deliver. Bowls were missing for cereal and asking for fresh milk or anything not displayed took too long to address. It didn't help that there was only 1 staff to manage 20 over people's breakfast needs.
Lift lobby: to my amusement, a box of donuts left at the 18th floor lift lobby on the trash bin was not cleared for more than 24 hours.
Gym: the equipment was rusty and dirty- just generally poorly maintained.
General encounter with staff (especially the expatriate jacket wearing ones) was dismal. Unlike other hotel chains like the Hilton, their behavior was cold and even when eye contact was made, no smile or greeting came forth. Even at the breakfast service at the club lounge, I saw one of them stroll in for a coffee, notice that the place was short handed, made a phone call for more back up, and then did nothing to help his staff make guests feel more comfortable.
I will say that apart from the nice clean room, there's no much to expect from the Holiday Inn's claims of hospitality, Or positive customer experience
- Official Description (provided by the hotel):
- Holiday Inn Melaka is the choice for families and business travelers who are looking for a relaxing base with award-winning service, close proximity to shopping and business district, all in a new contemporary setting. This hotel in Melaka boasts an unrivaled location, residing on the stylish waterfront overlooking the Straits of Melaka, with easy access to the hidden gems surrounding Bandar Hilir or shopping around at Melaka Raya. Retreat to the 275-rooms including deluxe, suites, and Kids Suite with featuring Wi-Fi Internet service throughout the hotel. Soak in the fun at the hotel's infinity pool complimented by a picturesque view. Conduct business and meetings in comfort with its state of the art function rooms and pillar-less ballroom, all with floor to ceiling windows for natural sunlight. Discover a brand new you at the Balinese inspired Tea Tree Spa by pampering yourselves with its wide range of treatments. At es.Sense kitchen, indulge in the international favourites and local inspired cuisines such as Baba Nyonya and authentic Peranakan. Then there is Sirocco Italian Restaurant, a relaxed dining outlet serving the best wood fired pizza in town. ... more less
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- Also Known As:
- Holiday Inn Melaka Hotel Melaka
- Melaka Holiday Inn