A group of us stayed here between Dec 1 and 3, on the 13th floor.
The best thing about this hotel is the service. Staff were friendly and helpful, and whenever we needed attention, we received it promptly. For example, when we called the front desk cos we had a problem with the safe, someone turned up to look into it within minutes.
Next to the reception desk in the lobby, there is a telephone that connects you directly with the general manager if you're not happy with the service or have any issues. During our buffet breakfast, we had regular and prompt service from the wait staff.
The food at es-sence restaurant where we had breakfast was tasty and satisfying, if not spectacular. There was a good selection of Oriental and Western fare.
The rooms were spacious and clean, with a radio/alarm clock/iphone speaker in every room.
The hotel is located next to the main shopping malls - Mahkota Parade and Dataran Pahlawan. However, a very major and very busy road separates the hotel from the malls, and there is no pedestrian crossing. The hotel provides a free shuttle bus service to get around this problem - the bus leaves at hourly intervals between 10am and noon, and every 2 hours thereafter till 10pm. It stops at Jonker Street and outside Dataran Pahlawan megamall. The bus arrives on time every time and the drivers are friendly and helpful, like the rest of the really excellent staff at the hotel.
For those who carry a laptop, there is high speed Internet access via ethernet cable in every room, and the first 2 hours are free of charge. Alternatively, there is a 24-hour business centre where Internet usage is free if under 1 hour, and RM6 per hour for extended usage.
The hotel cost us about US$80 a night, which is totally reasonable considering the excellent service and location.
- Official Description (provided by the hotel):
- Holiday Inn Melaka is the choice for families and business travelers who are looking for a relaxing base with award-winning service, close proximity to shopping and business district, all in a new contemporary setting. This hotel in Melaka boasts an unrivaled location, residing on the stylish waterfront overlooking the Straits of Melaka, with easy access to the hidden gems surrounding Bandar Hilir or shopping around at Melaka Raya. Retreat to the 275-rooms including deluxe, suites, and Kids Suite with featuring Wi-Fi Internet service throughout the hotel. Soak in the fun at the hotel's infinity pool complimented by a picturesque view. Conduct business and meetings in comfort with its state of the art function rooms and pillar-less ballroom, all with floor to ceiling windows for natural sunlight. Discover a brand new you at the Balinese inspired Tea Tree Spa by pampering yourselves with its wide range of treatments. At es.Sense kitchen, indulge in the international favourites and local inspired cuisines such as Baba Nyonya and authentic Peranakan. Then there is Sirocco Italian Restaurant, a relaxed dining outlet serving the best wood fired pizza in town. ... more less
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- Also Known As:
- Holiday Inn Melaka Hotel Melaka
- Melaka Holiday Inn