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“very satisfying”
Review of Holiday Inn Melaka

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Holiday Inn Melaka
Ranked #9 of 169 Hotels in Melaka
Certificate of Excellence
Reviewed September 20, 2010

The hotel is located at Strait of Melaka, near the pier, only a few minutes away by foot from the beautiful old town Melaka. I had a strait-view room, spacious, comfortable, clean, flooded with sunshine, free internet.

Everything was satisfying, the large and modern lobby, nice pool facing the strait, friendly staffs. I had a great stay there and recommended this hotel to my sister-in-law, who indeed stayed there half year later during her holiday in Melaka.

  • Stayed: December 2009, traveled solo
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Thank Ashley_vM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIM_MARCOM, Manager at Holiday Inn Melaka, responded to this reviewResponded September 23, 2010

Hi Ashley_vM,

We thank you for choosing Holiday Inn Melaka during your recent trip.

We are glad to learn that you had a memorable stay here and our services & facilities met your expectations. As we determined to provide genuine services to our valued everyday heroes like your goodself, your encouraging feedback means a lot to us.

We look forward to having you again during your next trip to Malacca. Once again, thank you.

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1,552 - 1,558 of 1,903 reviews

Reviewed September 10, 2010

Good, new hotel; walking distance to central parts (although it is not a nice walk); nice pool; nice bathroom, nice breakfast

  • Stayed: August 2010, traveled with family
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Thank xirxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIM_MARCOM, Manager at Holiday Inn Melaka, responded to this reviewResponded September 13, 2010

Dear xirxy,

Thank you for choosing Holiday Inn Melaka during your recent trip.

As we dedicate to providing genuine services to everyday heroes like your goodself, your kind commendations have definitely motivated us to provide an even higher level of services.

We thank you for your encouraging feedback and look forward to welcoming you back to Holiday Inn Melaka soon.

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Reviewed August 31, 2010

Arrived at 1700 and was told the room was not ready. Asked when it would be ready and reception did not know. I could not believe it! Paid for a room from 1400hrs and arrive to find it unavailable. Isn't this a breach of contract or something?
At 1800, was given a room on club floor. Ok that's nice but it turned out to be a smoking room, not what was specified in the reservation. Hotel didn't think to check beforehand. Requested for non-smoking room.
After dinner, was told a room was available but not sea facing as reserved. No offer to reduce the price since the sea view cost more. Fine. Take it. Better than a smoking room.
Brought the luggage down and found out the room was after all a sea facing non smoking room.
Was charged the same rate. Received just one verbal apology throughout the whole episode - probably a standard recitation "Sorry your room is not available". Nonchalant attitude from hotel staff.
Apparently Holiday Inn's policy is caveat emptor - let the buyer beware.

  • Stayed: June 2010, traveled with friends
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Thank LED6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIM_MARCOM, Manager at Holiday Inn Melaka, responded to this reviewResponded September 13, 2010

Dear LED6,

Thank you for choosing Holiday Inn Melaka during your recent trip.

With reference to your feedback, we regret the inconvenience caused. Rest assured your comment has been channeled to the respective department for further improvement.

We thank you for your constructive feedback and look forward to welcoming you back to Holiday Inn Melaka soon.

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Reviewed August 31, 2010

Hotel was nice, you could walk to the center of melaka in about 15 minutes. I think it's the newest hotel around. Has a great swimming pool.

We had club floor rooms but the club lounge wasn't really used often it seems. The staff was not really used to people it seemed. Still they had drinks and internet.

Rooms were ok, no frills but all you needed was there.

Breakfast is ok, nothing special.

  • Stayed: August 2010, traveled with family
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Thank kbisok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2010

This was our first stop in Malaysia after leaving Singapore and we were really pleased. Hotel had a really good atmosphere.

We were travelling with 2 small children and had booked a family room which had a separate section with bunk beds decorated in a kiddie style which they absolutely loved.

Rooms were clean and staff very helpful. Food in the hotel was great if expensive compared to local restaurants but you make a choice as to whether you want to pay hotel prices.

Infinity pool was lovely and gym was large and well equipped.

Would definitely recoomend

  • Stayed: August 2010, traveled with family
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Thank NichollsFamily_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIM_MARCOM, Manager at Holiday Inn Melaka, responded to this reviewResponded August 31, 2010

Dear NichollsFamily_10,

Thank you for choosing Holiday Inn Melaka during your recent trip.

We thank you for your encouraging feedback and we are glad that you had a memorable experience here.

We look forward to welcoming you back to Holiday Inn Melaka soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2010

Stayed here for one night on 21 August. The rooms were very new and clean and my room had a good city view overlooking the town. The bed and the pillows were extremely comfortable and there was a complimentary 2 hours in room internet (bring your own computer) which we did not use. There is an infinity pool overlooking the straits of malacca and a hot tub. There is also a spa and massage service on the same third floor. The staff were generally helpful and helped to arrange for transport to more remote parts of the town.

For the breakfast, I had no complaints about the spread. The quality was only so so but that's what you expect from a hotel buffet breakfast. There was limited varieties of Japanese (miso soup and sushi), western (salad, ham and eggs, bread, pastries), asian (nasi lemak, nyonya kuehs, redang, porridge, dim sum). Of course there is also the usual cereal with milk or yoghurt.

The location is also very convenient. It is beside a jetty which to my best knowledge has some pubs, restaurants, and karaoke lounges. The place comes alive at night. I didnt go there though.

On the other side, it is a road across to Mahkota Parade and very near the shopping chain. However, to get to that side you will have to hurdle across a main road which may be dangerous as the cars tend to drive at a high speed. There ought to be an underpass or an overhead bridge though I reckon not a lot of people may use. It is also around 15 to 20 minutes walk to Jonkers Street and Stadthuys.

The bad part: the time shown on the LED clock in the room (with IPOD dock) is inaccurate. On the night we were there there was no hot water. Not an issue for me but I gather this caused the strength of the water to be rather weak. My friend made a complaint about this and the response at midnight was that hot water supply would resume in an hours time. We did not bother waiting but in the morning, the hot water supply was still down and on asking, we were told that the water pipe had burst. Thankfully my friend did not wait for the resumption of hot water services.

Other than this incident, our stay at this hotel was very good.

  • Stayed: August 2010, traveled with friends
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Thank magislayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIM_MARCOM, Manager at Holiday Inn Melaka, responded to this reviewResponded August 29, 2010

Dear magislayer,

Thank you for choosing Holiday Inn Melaka during your recent trip.

We thank you for your encouraging feedback and we are glad that you had a memorable experience here. Nevertheless, we sincerely apologize for the inconvenience caused.

Once again, thank you for your constructive feedback and we look forward to welcoming you back to Holiday Inn Melaka soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2010

The location of the hotel is just beside the main shopping malls like Dutaran and Makhota plaza yet within a 10 min walk to the main tourist sites. We book a delux straits view room and the room is clean with Hard and Soft pillows to chose from. The pool is great and my 2 kids spend more time there than touring town. The hotel does provide free shutter service to the nearby attractions so it is possible to explore the town center on foot. Nice experience

  • Stayed: August 2010, traveled with family
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Thank mum-Emma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIM_MARCOM, Manager at Holiday Inn Melaka, responded to this reviewResponded August 29, 2010

Dear mum-Emma ,

Thank you for choosing Holiday Inn Melaka during your recent trip.

We thank you for your encouraging feedback and we are glad that you had a memorable experience here.

We look forward to welcoming you back to Holiday Inn Melaka soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Melaka

Address: Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Melaka
#2 Business Hotel in Melaka
#3 Family Hotel in Melaka
#5 Romantic Hotel in Melaka
#5 Spa Hotel in Melaka
#6 Luxury Hotel in Melaka
Price Range: $52 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Melaka 4*
Number of rooms: 275
Official Description (provided by the hotel):
Holiday Inn Melaka is the choice for families and business travelers who are looking for a relaxing base with award-winning service, close proximity to shopping and business district, all in a new contemporary setting. This hotel in Melaka boasts an unrivaled location, residing on the stylish waterfront overlooking the Straits of Melaka, with easy access to the hidden gems surrounding Bandar Hilir or shopping around at Melaka Raya. Retreat to the 275-rooms including deluxe, suites, and Kids Suite with featuring Wi-Fi Internet service throughout the hotel. Soak in the fun at the hotel's infinity pool complimented by a picturesque view. Conduct business and meetings in comfort with its state of the art function rooms and pillar-less ballroom, all with floor to ceiling windows for natural sunlight. Discover a brand new you at the Balinese inspired Tea Tree Spa by pampering yourselves with its wide range of treatments. At es.Sense kitchen, indulge in the international favourites and local inspired cuisines such as Baba Nyonya and authentic Peranakan. Then there is Sirocco Italian Restaurant, a relaxed dining outlet serving the best wood fired pizza in town. ... more   less 
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Also Known As:
Holiday Inn Melaka Hotel Melaka
Melaka Holiday Inn

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