My third visit to the Hotel in 6 months. I check in Holiday Inn Melaka on 20 June 2010 at 2pm. Requested for 2 rooms same level but only 1 room was ready on a quiet Sunday. We were really hungry and requested for shuttle van to drive us across to Jonker street which is 5 min drive away as i had eye surgery bandage and with 2 elderly parents in their seventies but was told Hotel shuttle had departed minutes ago. I requested to wait for shuttle to return (i was offered the shuttle as special request on my last stay in April 2010) this round the front desk Radiyah and Manager Mr Reginald ask me to wait at lobby. After 15mins wait, was told shuttle stuck in heavy jam at main road, another 10mins passed I called Manager Reginald and he advise Manager Faizal would attend to us for the transport. At 2.40pm, was told shuttle not available. At 2.45pm, was inform by Concierge shuttle had returned long time ago and there was no traffic congestion outside. We were inform only one shuttle van available for Hotel and yet we saw it parked in front of us. We called for a cab but was told could not carry 5 passengers and have to wait again. We walk out of the Hotel at 2.55pm with rude and poor attitude staff and managers who lied and push responsibility. One staff, Javier even warn us to speak politely when we got angry over the incident. Requested to speak to GM, Mr Christop and wrote on feedback form but no reply at all. Very disappointed with the service standards. We proceed to Batam Holiday inn the next day and received better service before returning Singapore and to Hong kong. There will not be a fourth stay in this Hotel. Terrible service.
- Official Description (provided by the hotel):
- Holiday Inn Melaka is the choice for families and business travelers alike who are looking for a relaxing base with award-winning service, close proximity to shopping and business district, all in a new contemporary setting. This hotel in Melaka boasts an unrivaled location, residing on the stylish waterfront overlooking the Straits of Melaka, with easy access to the hidden gems surrounding Bandar Hilir or shopping around at Melaka Raya. Retreat to the 275-rooms including deluxe, suites, and Kids Suite with featuring Wi-Fi Internet service throughout the hotel. Soak in the fun at the hotel's infinity pool complimented by a picturesque view. Conduct business and meetings in comfort with its state of the art function rooms and pillar-less ballroom, all with floor to ceiling windows for natural sunlight. Discover a brand new you at the Balinese inspired Tea Tree Spa by pampering yourselves with its wide range of treatments. At es.Sense kitchen, indulge in the international favourites and local inspired cuisines such as Baba Nyonya and authentic Peranakan. Then there is Sirocco Italian Restaurant, a relaxed dining outlet serving the best wood fired pizza in town. ... more less
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- Also Known As:
- Holiday Inn Melaka Hotel Melaka
- Melaka Holiday Inn