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“Hotel managers who lied and rude staff” 1 of 5 bubbles
Review of Holiday Inn Melaka

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Holiday Inn Melaka
Ranked #7 of 167 Hotels in Melaka
Certificate of Excellence
Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Hotel managers who lied and rude staff”
1 of 5 bubbles Reviewed June 26, 2010

My third visit to the Hotel in 6 months. I check in Holiday Inn Melaka on 20 June 2010 at 2pm. Requested for 2 rooms same level but only 1 room was ready on a quiet Sunday. We were really hungry and requested for shuttle van to drive us across to Jonker street which is 5 min drive away as i had eye surgery bandage and with 2 elderly parents in their seventies but was told Hotel shuttle had departed minutes ago. I requested to wait for shuttle to return (i was offered the shuttle as special request on my last stay in April 2010) this round the front desk Radiyah and Manager Mr Reginald ask me to wait at lobby. After 15mins wait, was told shuttle stuck in heavy jam at main road, another 10mins passed I called Manager Reginald and he advise Manager Faizal would attend to us for the transport. At 2.40pm, was told shuttle not available. At 2.45pm, was inform by Concierge shuttle had returned long time ago and there was no traffic congestion outside. We were inform only one shuttle van available for Hotel and yet we saw it parked in front of us. We called for a cab but was told could not carry 5 passengers and have to wait again. We walk out of the Hotel at 2.55pm with rude and poor attitude staff and managers who lied and push responsibility. One staff, Javier even warn us to speak politely when we got angry over the incident. Requested to speak to GM, Mr Christop and wrote on feedback form but no reply at all. Very disappointed with the service standards. We proceed to Batam Holiday inn the next day and received better service before returning Singapore and to Hong kong. There will not be a fourth stay in this Hotel. Terrible service.

  • Stayed June 2010, traveled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank travelerSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIM_MARCOM, Public Relations Manager at Holiday Inn Melaka, responded to this review, July 6, 2010
Dear travelerSingapore,

Thank you for choosing Holiday Inn Melaka during your recent visit here. With reference to your feedback, we regret to learn of your disappointment.

Please be assured that the Management deems these as serious matters and our General Manager had personally looked into the issue and got back to you. We do not condone such guests’ satisfactory level as our guests’ comfort and well being are always our highest priorities. We truly regret the inconvenience caused and your feedback is highly appreciated.

We thank you for your support and look forward to welcoming you back to Holiday Inn Melaka soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,759 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (436)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed June 15, 2010

Had a great one night stay at the Holiday In.

What I liked about the hotel
- rooms were clean with comfy beds
- located across from a shopping area and night bazaar
- good breakfast
- fast check in and out

What I didn't like about the hotel
- unfriendly frontline staff
- no floor mat in the toilet
- asked for double bed but were given twin beds
- have to cross the busy roads to get across to shopping area which is extremely dangerous
- long wait for coffee and tea to be served at breakfast and for the refills
- super slow lifts. sometimes we have to wait up to 10 mins.

  • Stayed June 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jona04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tasmania
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed June 13, 2010

We had 2 nights here and were very impressed with all it had to offer. We had a room with bunk beds for the children, which is a great idea. The pool is superb as you relax overlooking the straits. Breakfast was wonderful with a vast choice to suit everyone. The shuttle bus was handy and convenient also. Staff were very helpful to us also. We would definately recommend this hotel to everyone and would stay here again if we were in malaysia again.

  • Stayed June 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Iluvtassie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed June 4, 2010

Holiday Inn Melaka was a great choice for our first trip to Melaka. The staff were very welcoming and willing to help with directions and ideas.
We were only there for one night before heading to KL so did not experience the hotel food as there were sooo many interesting and yummy choices in Melaka.
The Hotel is only approximately 3yrs old and very clean and well maintained. We had a great view overlooking the Strait of Melaka which was very peaceful. There is a hotel shuttle bus but we did not use it as it is only a short & interesting walk into town.
I would definitely stay again at the Holiday Inn when I return for a longer stay.

  • Stayed May 2010, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank love2go123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Level Contributor
106 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed May 26, 2010

I have been to Melaka for food and some cultural visit. We stay at Holiday Inn for 2 night on february. Holiday Inn was perfect for me. Service, breakfast, location all was superb. Staff was friendly enough. One thing lacking was small bathroom. My room was only got bath tub.

  • Stayed February 2010, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Putraskyline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed May 18, 2010

We were very pleasantly surprised by this hotel. It is just outside the old town, down by the water and connected to a marina development of karaoke bars. The hotel is very modern and the pool is great - and a necessity in the afternoon heat! Not cultural or historic but very comfortable and accessible.

  • Stayed April 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank caoimhinLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
43 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed May 7, 2010

Excellent hotel, friendly staff with good services...we were attended to immediately the moment we drove to its entrance... car park is free and we feel secured parking our car there..there are 2 carparks: an open air and a basement car park.

Location is convenient, it is near to the shopping malls and other places, we managed to walk to Jonker Street and other nearby attractions with 5 young kids on one visit...

But you have to cross a highway to get to the malls...the highway is not wide but the cars are going fast so, still exercise cautious. The hotel has shuttle services to the malls and nearby attraction every 2 hours, seats limited, so book in advance..

Room is clean and the decor is stylish...room service is good and we always requested for room service when we were too lazy to venture out for meals..the meal price is reasonable too..

Pool is enough to keep the kids happy and I had a facial done at the tea tree spa..the lobby also has a play area to keep the kids entertained.

Overall, would recommend this hotel to visitors and is always our first choice in Malacca..

  • Stayed March 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank sillypie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Melaka

Property: Holiday Inn Melaka
Address: Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Melaka
#2 Business Hotel in Melaka
#4 Family Hotel in Melaka
#5 Spa Hotel in Melaka
#5 Romantic Hotel in Melaka
#5 Luxury Hotel in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Melaka 4*
Number of rooms: 275
Official Description (provided by the hotel):
Holiday Inn Melaka is the choice for families and business travelers alike who are looking for a relaxing base with award-winning service, close proximity to shopping and business district, all in a new contemporary setting. This hotel in Melaka boasts an unrivaled location, residing on the stylish waterfront overlooking the Straits of Melaka, with easy access to the hidden gems surrounding Bandar Hilir or shopping around at Melaka Raya. Retreat to the 275-rooms including deluxe, suites, and Kids Suite with featuring Wi-Fi Internet service throughout the hotel. Soak in the fun at the hotel's infinity pool complimented by a picturesque view. Conduct business and meetings in comfort with its state of the art function rooms and pillar-less ballroom, all with floor to ceiling windows for natural sunlight. Discover a brand new you at the Balinese inspired Tea Tree Spa by pampering yourselves with its wide range of treatments. At es.Sense kitchen, indulge in the international favourites and local inspired cuisines such as Baba Nyonya and authentic Peranakan. Then there is Sirocco Italian Restaurant, a relaxed dining outlet serving the best wood fired pizza in town. ... more   less 
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Also Known As:
Holiday Inn Melaka Hotel Melaka
Melaka Holiday Inn

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