We arrived just around 2 pm for the check-in, but was given the turnaround by the desk that our rooms (booked 3 weeks ahead) were not ready!
What pissed me off was that there was no effort to even get one room ready so that we can at least pack our stuff
Finally the rooms were "ready" at 4.30pm
This is another of those pristine Malaysian hotels ruined by totally incompetent staff
I would recommend The Equatorial instead
A bit older but really staff that packs a hellavu service
Also take note that it is very very dangerous to cross the roads to the mall
You can get killed rather easily