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“Good service and add ons make HI above the more convenient located hotels”
Review of Holiday Inn Melaka

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Holiday Inn Melaka
Ranked #9 of 169 Hotels in Melaka
Certificate of Excellence
Reviewed August 23, 2013 via mobile

The good things about the Holiday Inn is the warm reception service and also the small add ons like cookie & cold drink at check in lobby.. Free 2way bookable van transfers to and from Palawan mega mall or Jonker steet which meant you not having to spend on rip off taxi rides!!

My non smoking room reeked of smoke smells upon checkin and this was promptly changed without any fuss by the check in staff.

I was upgraded to top floor (club floor) room .. Which was huge with tall windows overlooking the city. Unfortunately there was varnishing of wooden panelling along the corridors of the top floor and NO WINDOWS which could be opened to ventilate the corridors. Soon the strong varnish smells wafted into the rooms which I tried to steep with my bathmat towel.

Windows panes were also of inadequate thickness and noise frm highway and nearby disco cud be heard.. as on last nite of stay (Friday) there was loud pounding music frm nearby disco throughout the nite. Luckily baby was alresdy asleep.

Breakfast had a good spread and you could order specialty coffee ie latte cappuccino at no added costs. Nice array for freshly baked pastries and breads!!

My relatives tried the hotel oil massage and thoroughly satisfied.

Infinity Pool was lovely and peaceful however rather cold in the mornings as shadow overcast from hotel building on pool left it unheated until later in afternoon. Also a separate baby pool for lil ones to play in.

As a HI card member I was given free wifi which was fantastic for keeping tots occupied during stay and late checkout till 2pm wih no fuss!

Over all I will definitely stay again.

  • Stayed: July 2013
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Thank Jet4worknplay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Marketing Communication Manager at Holiday Inn Melaka, responded to this reviewResponded September 4, 2013

Dear Valued Guest,

Thank you very much for sharing and for staying at the Holiday Inn Melaka. It's good to learn that you enjoyed your stay.

We also appreciate your effort to highlight on the areas that we could done better. Guest feedback is indeed valuable to us as it allows us to understand our guest's needs better.

Rest assured that your feedback will be looked into for future improvement to be taken.

Thank you again for everything. We do hope that your next visit to Melaka will bring you back to the Holiday Inn.

Stay Relaxed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed August 22, 2013

Stayed here in July with the family. Check in was good and quick although they didn't mention my platinum status and got no upgrade. We stayed in a room with club access and the lounge was nice. The staff was very friendly especially one young waiter who was in charge of making the cocktails. I tried all his recommendations and gave him feedback on the drinks :-) Funny guy and it was pleasant to sit in the lounge. Food choice was not that great but sufficient.

Do to the fact that we had a room with city view and even though it was on the top floor that was noise from the opposite side of the street from a club/disco that played loud music until early in the morning. This was a little inconvenient and it cost us some sleep.

For the rest the location, staff etc was excellent.

Room Tip: Take a room with river/sea view for a quiet stay.
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  • Stayed: July 2013, traveled with family
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Thank Busy_Traveller_1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Marketing Communication Manager at Holiday Inn Melaka, responded to this reviewResponded September 4, 2013

Dear Valued Guest,

Thank you for taking the time to share. We read with delight that you enjoyed your stay.

Having said that, the management wishes to express our regret about the noise disturbance during your stay. Rest assured that we are aware of this situation and discussion for a resolution is ongoing.

Thank you again. At your next visit to any of the Holiday Inns or IHG Hotels, please do check out our website for great saving and getaway offers. We look forward to welcoming you back.

Stay Relaxed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

i've booked 2 rooms for 3D 2N stay and requested for connecting rooms with early check-in. This is a super peak period due to the Hari Raya Holiday. The hotel was packed with locals and tourists ,was quite surprised that they could provide 1 room first but will only available in an hour. We were pretty happy thou. After an hour, they provided us with 2 rooms and are connected!

As we booked the club room, we could access the lounge all day. The staffs have good service but the food are average.

Swimming pool is pretty crowded most of the time. Gym is ok.

Spa is fully booked so did not get a chance to try.

Hotel provides transfer to Jonker street or any nearby tourist attractions, do book early and check on the timing as it is not hourly. Concierge team provided the best service in the hotel, most of them are helpful and thoughtful.

Feedback:

1) The pillows - should get better quality as they are too soft even on the firm ones. Some of the pillows smelled even after changing to new ones.

2) Soundproof - We could hear people walking, talking along the corridor or from next room.
If you are light sleeper, dont opt for seaview room as there is a disco on the ground floor. You could hear the music / bass thumping loudly till it closed. For 2 nights, my husband and i slept at 11+ but we were awoke few times by the music.

Overall, this is a pretty decent hotel. Maybe will return but will ask for room away from the disco and perhaps with my own pillow.

  • Stayed: August 2013, traveled with family
    • Value
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1  Thank EllaLeow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Marketing Communication Manager at Holiday Inn Melaka, responded to this reviewResponded August 26, 2013

Dear Valued Guest,

Thank you for staying with us and for taking the time to share your feedback. We are glad that you enjoyed your stay despite the few shortfalls.

If we may, the management had taken note of the issues and rest assured that necessary actions had been taken for immediate resolution. We apologize for any inconveniences caused.

Thank you again for everything. We look forward to welcoming you back in the not too distant future.

Stay Relaxed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2013

Frequent travelers to Melaka, we started staying at the Holidays Inn some years back and never bothered to look elsewhere.

Clean rooms with decent amenities, what I like most is the friendly staff who will go an extra mile to ensure your comfortable stay. I would specially like to commend Jaz and her team at the front desk and Eric from Marketing, who were extremely responsive when contacted with some feedback I made prior to checking in, and made it a point to ensure that they were addressed when I arrived.

We like the spacious parking and proximity to a cluster of malls across the street. Jonker is also a short drive away. These are made even easier my the complimentary hotel shuttle.

A really comfortable place to stay, no doubt we'll return again!

Stayed: August 2013, traveled with family
Thank CranberryBabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Marketing Communication Manager at Holiday Inn Melaka, responded to this reviewResponded August 21, 2013

Dear Valued Guest,

Thank you very much for your feedback. It's always nice to hear from a loyal guest like you.

At the Holiday Inn Melaka, we take guests' comfort very close to our heart. Hence, it's always important for us to deliver our very best for you to have 'Your Stay, Your Way.'

I'm indeed humbled by your kind words. Rest assured that I'll also personally channel your compliments to Jaz and the rest of the team.

Thank you, thank you and thank you. We look forward to welcoming you back in the not too distant future.

Stay Relaxed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2013

Holiday Inn Melaka is one of the newest hotels in Melaka that is centrally located and offers a great view of the Straits of Malacca. Boasting 275 rooms, the hotel makes an ideal option for those looking for a short getaway and corporate guests.

I stayed at Holiday Inn Melaka over the weekend last month where I enjoyed access to the range facilities and dining options available. Since rif and I are no strangers to Melaka, we didn’t face any problems locating the hotel – it is located opposite Mahkota Parade.

Despite the high occupancy rate (the hotel is highly sought after for weddings, functions and annual dinners), check-in was a breeze. The staff were efficient and hospitable. Our deluxe room was spacious, with a lovely view of the Straits.

The room comes with a safety deposit box, flat screen TV, toilet amenities, hairdryer, and coffee and tea making facilities. Those staying in the suites will enjoy access to the executive lounge – for evening cocktails, nibbles and breakfast.

Holiday Inn Melaka offers facilities for disabled guests, complimentary parking as well as free shuttle service to tourist attractions. Besides exploring the historical offerings of Melaka, guests can also enjoy a massage at the Tea Tree Spa, work up a sweat at the gym or go for a swim at the outdoor swimming pool.

The hotel has two dining options (excluding the lobby bar) – es.sense for all-day dining and Sirocco for Italian food. My dinner at Sirocco was a pleasant one and the food was quite decent.

Buffet breakfast is available at es.sense, but since the hotel is often fully occupied, it gets quite overwhelming during peak times. I strongly suggest you get there before 8am or have your breakfast at 10am when the crowd dies down. Alternatively, you can enjoy a quieter but simpler breakfast at the executive lounge if you’re a guest at the hotel suite.

If you’re looking to enjoy a short weekend away in Melaka, Holiday Inn Melaka would be a good choice for accommodation because of its location.

  • Stayed: July 2013, traveled as a couple
    • Value
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Thank Sue Lynn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Marketing Communication Manager at Holiday Inn Melaka, responded to this reviewResponded August 21, 2013

Dear Valued Guest,

Thank you very much for taking the time to share. We are glad to learn that you enjoyed your stay.

Feedback is an important part of our journey towards 'Great Hotels, Guests Love.' Hence, we really appreciate your invaluable kind words as it helps us to further understand our guests - our everyday heroes.

Thank you, thank you and thank you. At your next visit to any of the Holiday inn's or IHG hotels, please do check out our webpage to enjoy great offers and getaway deals. We look forward to welcoming you in the not too distant future.

Stay Relaxed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

I stayed at this hotel on business and from the moment I stepped out of the taxi at the entrance I could not fault the service, the staff were very helpful, pleasant and eager to please. I stayed during Ramadan and the hotel was very busy particularly in the evenings but that did not seem to affect their attitude or service.

The hotel is clean, light and airy and the pool is a delight. I ate in the Italian restaurant a few times and the food was authentic, tasty and a reasonable price. The restaurant staff were efficient and welcoming. They also have a complimentary bus which takes you to the Mall or old town and this bus ran on time every time.

I would have no hesitation in staying at this hotel again, thank you to all the staff for making my stay so pleasant

Room Tip: I asked for a room with a view across the Straits and got it no bother!
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  • Stayed: July 2013, traveled on business
    • Value
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Thank minxy110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Marketing Communication Manager at Holiday Inn Melaka, responded to this reviewResponded August 21, 2013

Dear Valued Guest,

Thank you for taking the time to share your review. We are indeed pleased to learn that you enjoyed your stay.

Your feedback is very much appreciated as it's the reflection of the hotel. It's with such positive comments that empowers us continue to strive for 'Great Hotels, Guests Love.'

Rest assured that your kind words will be personally channeled to the team.

Thank you again for everything. We look forward to welcoming you back in the not too distant future.

Stay Relaxed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2013

This was a lovely hotel we found on trip advisor - the service was great, the staff were more than helpful on all occasions. It was raining one morning, and we were all given hotel umbrella's so we could go out and explore. The hotel is perfectly suitated, for exploring this interesting village. We went shopping, then to the historical sites, then china town all in one afternoon, it is very well located to everything. We walked home from dinner very late one night, and felt very safe. The pool is lovely with a wonderful view of the water, and we even saw a crusie ship on the waters of our hotel, ferrying in people to the little canials. The Food was of very good quality - one evening our family joined the hotels celebrations for an amazing dinner, which we will never forget - the different food cooked in front of you, and the staff, explaining the food, the locals and guests all have a fantastic evening. We stayed in the family room which was large enough for the four of us, though our eldest child didn't fit well in the bunk bed, but he managed and it wasn't really a problem at all, it was more of a laughing matter. Breakfast was plenty for all, and the girls made good coffee.

Room Tip: We had a city view room, which was lovely at night seeing all the lights, but the ocean view would b...
See more room tips
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank penny m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Marketing Communication Manager at Holiday Inn Melaka, responded to this reviewResponded August 21, 2013

Dear Valued Guest,

We thank you for staying with us and for taking the time to share your feedback. It's always nice to hear good feedback from guests like you.

At the Holiday Inn Melaka, we love to welcome all as part of the family. Hence, our genuine and down-to-earth service is to ensure that your stay feels like at 'home.' This is also part of our Stay Real service culture where you'll get to enjoy 'Your Stay, Your Way.'

Thank you again for sharing. At your next visit to any of the Holiday Inn's or IHG hotels, please do check out our webpage to enjoy great offers and getaway deals. We look forward to welcoming you back in the not too distant future.

Stay Relaxed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Melaka

Address: Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Melaka
#2 Business Hotel in Melaka
#3 Family Hotel in Melaka
#5 Spa Hotel in Melaka
#5 Romantic Hotel in Melaka
#6 Luxury Hotel in Melaka
Price Range: $55 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Melaka 4*
Number of rooms: 275
Official Description (provided by the hotel):
Holiday Inn Melaka is the choice for families and business travelers who are looking for a relaxing base with award-winning service, close proximity to shopping and business district, all in a new contemporary setting. This hotel in Melaka boasts an unrivaled location, residing on the stylish waterfront overlooking the Straits of Melaka, with easy access to the hidden gems surrounding Bandar Hilir or shopping around at Melaka Raya. Retreat to the 275-rooms including deluxe, suites, and Kids Suite with featuring Wi-Fi Internet service throughout the hotel. Soak in the fun at the hotel's infinity pool complimented by a picturesque view. Conduct business and meetings in comfort with its state of the art function rooms and pillar-less ballroom, all with floor to ceiling windows for natural sunlight. Discover a brand new you at the Balinese inspired Tea Tree Spa by pampering yourselves with its wide range of treatments. At es.Sense kitchen, indulge in the international favourites and local inspired cuisines such as Baba Nyonya and authentic Peranakan. Then there is Sirocco Italian Restaurant, a relaxed dining outlet serving the best wood fired pizza in town. ... more   less 
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Also Known As:
Holiday Inn Melaka Hotel Melaka
Melaka Holiday Inn

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