What a lovely surprise, this hotel is. We booked for a fortnight’s stay whilst we looked for a home in the area so our main priorities were a clean, quiet and comfortable room but we got so much more than this.
Firstly, the location is good. It’s on the coast (but not on a beach) with easy to access from the main routes, close to plenty of shopping, the historic centre and museums, food courts and entertainment. There is ample covered parking patrolled by a security guard.
Secondly, it’s a new and modern hotel so everything is clean and functions properly. The rooms are comfortable with a lovely firm bed and good pillows. There is plenty of storage space and a good but straightforward bathroom with nice toiletries. Rooms have either a large walk-in raindrop shower or a bath with shower over, so if you specifically want a bath tub, you need to stipulate this. The room was serviced well each day and we didn’t suffer any disturbance from guests in adjacent rooms.
Breakfast offers a wide choice of dishes with eggs and roti etc. prepared to order. The restaurant has a nice, bright cafeteria feel and service is good. Food we sampled elsewhere in the hotel was tasty and imaginative and when we were introduced to the Head Chef, he was very keen to receive feedback.
The infinity-edge pool is large and the gym facilities good. Both are well-kept and are fairly quiet except for Saturdays and Sundays when the hotel and city are popular with weekenders from Singapore. There are lots of treatments available from the Tea Tree Spa although my husband only tried the foot reflexology, which he said was painful and pleasurable in equal quantities!
At odds with what some previous reviewers comment, there are actually three lifts and even when the hotel was busy at weekends, we didn’t experience any notable delays. Perhaps an earlier problem has now been resolved.
What makes this hotel special though is the staff - they are genuinely friendly and want to make your stay enjoyable. The various managers are visible and approachable. Coming from Europe we find it unusual to find hotel staff who actually want to chat to you about what you are doing and make helpful suggestions based on local knowledge. They seem to be part of a happy, polite and professional team who were quick to remember our names and this all makes for an enjoyable stay. In truth they didn’t always get everything exactly right but on one or two occasions when we reported something amiss, they were quick to respond, apologise and rectify the problem and they always followed up with us later to check that all was now well.
The hotel’s advertising says “Smart enough to do business, casual enough to relax”, which I think summed it up very well and based on our experience, I wouldn’t hesitate to recommend this hotel.
- Official Description (provided by the hotel):
- Holiday Inn Melaka is the choice for families and business travelers who are looking for a relaxing base with award-winning service, close proximity to shopping and business district, all in a new contemporary setting. This hotel in Melaka boasts an unrivaled location, residing on the stylish waterfront overlooking the Straits of Melaka, with easy access to the hidden gems surrounding Bandar Hilir or shopping around at Melaka Raya. Retreat to the 275-rooms including deluxe, suites, and Kids Suite with featuring Wi-Fi Internet service throughout the hotel. Soak in the fun at the hotel's infinity pool complimented by a picturesque view. Conduct business and meetings in comfort with its state of the art function rooms and pillar-less ballroom, all with floor to ceiling windows for natural sunlight. Discover a brand new you at the Balinese inspired Tea Tree Spa by pampering yourselves with its wide range of treatments. At es.Sense kitchen, indulge in the international favourites and local inspired cuisines such as Baba Nyonya and authentic Peranakan. Then there is Sirocco Italian Restaurant, a relaxed dining outlet serving the best wood fired pizza in town. ... more less
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- Also Known As:
- Holiday Inn Melaka Hotel Melaka
- Melaka Holiday Inn