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“Great Thai Massage opposite the hotel”
4 of 5 bubbles Review of Fenix Inn

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Fenix Inn
Ranked #18 of 167 Hotels in Melaka
PJ Malaysia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Thai Massage opposite the hotel”
4 of 5 bubbles Reviewed January 1, 2009

I stayed in Fenix Hotel with a group of friends during the Christmas holidays and I must say that this hotel is situated in the best location in Malacca. It is within walking distance to most of the famous historical landmark. Big shopping centres such as Mahkota Parade (Parkson) and Carrefour are just at the hotel doorstep too.

When you get really tired after all the sight-seeing and shopping, there are plenty of massage parlours near the hotel. Most of them however are highly commercialised "Chinese Massage parlours". We managed to find this one & only Thai traditional massage centre called "Scents & Senses" opposite Fenix Hotel that offered truly great Thai traditional and aroma oil massages. The ambiance is "5-star" too which really set them apart from the others which looked rather sleezy. The best of all is that they charged very reasonable price given their great service and fantastic environment. Highly recommended!

  • Liked — location location location
  • Disliked — none
  • Stayed December 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FYA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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474 reviews from our community

Traveler rating
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    14
See reviews for
132
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Canada
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed October 28, 2008

So, in January I wrote a review of The Fenix Inn where I described my disappointment with their customer service. Since then, much has happened.

The manager and I finally contacted each other (after much miscommunication and wrong email addresses) and he really did impress me with his desire to understand where why we were upset about our stolen fruit and a unresponsive staff.

He offered us a FREE night's accomodation and my parents who are frequent visitors to Melaka were most delighted at having found a place they can trust to get good service. They were happy that the Inn they first recommended to me turned out to value the input form its customers afterall.

As a result of Mr Liang's attention to our concerns and a reasonable and responsible response to compensate our loss and frustration, we have decided to keep on going back to the Fenix Inn. We are reassured that the Fenix Inn will strive to be the best budget value accomodation at Melaka for years to come.

  • Liked — Location and parking
  • Disliked — Simplicity of room and leaky bathroom pipes/toilets
  • Stayed January 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank CempedakCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merano, Italy
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed September 8, 2008

The hotel is well located only 5 minutes walk to St. Paul Church and 10 minutes walk to Chinatown.
Rooms are not big, but are clean and comfortable.
Breakfast is not provided but opposite the street there is a shopping mall in which you can eat delicious donuts (best eaten in my life !!!)
So, if your budget is around 100 Ringitt, Fenix Inn is a good choice !!

  • Disliked — No lift in hotel
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank SugarZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chiang Mai, Thailand
Level Contributor
50 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed June 30, 2008

What you see on the Fenix Inn website is pretty much what you get. Smallish, immaculately clean room. Friendly, helpful staff. Perfect for a stay in Melaka if you are not looking for a resort atmosphere, a lot of added amenities, or do not plan to spend a lot of time in the hotel room. The only real "extra" is wired hi-speed Internet in each room (not wireless). No breakfast served at the hotel itself but several good restaurants nearby. Had excellent nasi lemak a couple times at the Restoran Medina a few doors down from the hotel. Several Nyonya restaurants within close proximity as are both the Mahkota Parade and Dataran Pahlawan shopping centers. The historical areas of Melaka as well as Jonkers Walk are a bit of a walk from the Fenix Inn, but not undoable. In short, the Fenix Inn is a good choice for a stay in Melaka if looking to keep the room rate at, or just under, one hundred ringgit per night.

  • Liked — Staff, location
  • Disliked — No water on last day staying at hotel (problems with city water)!
  • Stayed June 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank The_OvenMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SG
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 22, 2008

We are booking with Hotel through Yahoo Messager,and we are received 5% discount on email aft confirmation.

We are happy and satify to got a room as per requested on the Yahoo Messager,and rooms rate is cheap,staff is friendly helpful and most important is clean.

  • Liked — Clean and Friendly Staff
  • Stayed March 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank 1238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed November 11, 2007

I sent my uncle and auntie to stay in this hotel. They are from Indonesia. They booked the hotel through an agent in Indonesia. They were shocked as the price that the receptionist quoted is different with the price that they know back in Indonesia. I did not really blame the receptionist as my uncle did not get any receipt or proof from Indonesia regarding about the agreed price.

But the one that shocked us more is the service that we get from the bellboy. As my uncle and my auntie is already quite old, 60's and 70's. They asked the receptionist whether they can get a bellboy to carry their luggage. The total luggage is 2 (both small-sized luggage). The bellboy only carried one luggage and my uncle asked him to carry another one. and the bellboy asked him in a rude manner "So, I carry everything??" (In Malay language). I was so shocked!

The thing is, If you are a bellboy, that kind of question should not come out from him. If you are not a bellboy, do not even entertain us to carry the luggage at least we know that there is no bellnoy in the hotel.

This is a very very bad service from him. I would not recommend anybody to stay here anymore.

  • Liked — Location
  • Disliked — Service
  • Stayed November 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank advgirl11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liangyk, Manager at Fenix Inn, responded to this review, February 13, 2008
Dear Madam,

Thank you for your feedback dated 11 Nov 07. We have done the necessary internal investigation to verify your review. We would like to sincerely apologize for the inconvenience caused by our staff. We have identified and counseled our staff accordingly.

We hope to better serve you in the future. Thank you for staying in Fenix Inn.

Yeekang Liang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Melaka hotels

Singapore
Level Contributor
73 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed November 8, 2007

I have been to Melaka for a few times, but i stayed with Fenix during my last trip.

I would say presently, Fenix is the best hotel i have ever stay in Melaka, and the price they offered is really worth it. The condition of the room is really good, all in good working condition and they even have water foundation for you to drink just few steps away from your door.

Free internet connection in your room, walking distant to most of the populars places.

If you dont stay here, you gonna be regret. Try it, or else blame it on yourself.

  • Liked — The price and hotel condition
  • Disliked — Nothing
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank pcartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fenix Inn

Property: Fenix Inn
Address: 156 Jalan Merdeka | Taman Melaka Raya, Melaka 75000, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Best Value Hotel in Melaka
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fenix Inn 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Have a break with the best value added promotion in the market to cater your accommodation and business needs! Looking for a convenient, comfortable, clean and affordable place to stay? Then Fenix Inn is your choice! Enjoy comfortable accommodation and get to know Melaka inside-out! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Hotels.com, Orbitz, Hotwire, HostelWorld, Priceline and HotelQuickly so you can book your Fenix Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fenix Hotel Melaka

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