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“Good for location”
Review of Fenix Inn

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Fenix Inn
Ranked #18 of 167 Hotels in Melaka
Kuala Lumpur, Malaysia
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Good for location”
Reviewed March 25, 2013

Stayed for a night stay at Fenix Inn Melaka for the first time in March 2013.

Price is reasonable considering it is very strategically located, and valet parking is also available.

However, the room (we booked a double queen) is a bit small. There isn't a wardrobe, and the clothes hanger/railing is above the coffee/tea making area which is very inconvenient. Just imagine your clothes hanging over while you are trying to make your coffee.

The bathroom is small and floor will tend to be all wet due to the design of the shower area which has no shower panels or curtains.

Considering the location, this is a decent hotel for a short stay.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andaluciababe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Operations M, Manager at Fenix Inn, responded to this review, April 11, 2013
Dear andaluciababe,

Firstly, Thank You for choosing Fenix Inn as your ideal hotel during your recent trip to Malacca! We sincerely appreciate your feedback which is valuable for us to improve further

Please allow me to apologize for any shortcomings experienced during your stay and rest be assured that we will rectify the issues soonest

We are delighted to note that your enjoyed the location of our hotel and also our 24 hours Valet Parking services offered for the convenience of our guests. The hotel will be undergoing some enhancement works in stages this year which will provide our guests a more comfy guest experience and our team and I look forward to welcome you back in the future!

Best Regards,
Vivek Vadevelu
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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478 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Adelaide, South Australia, Australia
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 13, 2013

We stayed in i assume the new part Fenix Express which is just located behind the Fenix Inn,

Room cleanliness / Linen Was 5 star,(for budget hotel)
Staff Friendlyness was good,

Few little things that where anoying, The 2 power points in room 1 never worked, and other would cut in and out,
There is no elevator, It is a budget hotel I guess,

I was kinda annoyed even though was only 2rm, That they billed me to use the phone to call Mastercard International on the Malasian Toll Free Number, Because I broke my ATM card.. It was a free reverse charge call...

Very secure, All under CCTV and swipe card access... Safety box at front counter...

The thing that would make this hotel so much better would be a bar fridge in room, Other than that was In a good location, 2 minute walk to Good resturants and New and Old Massive shopping centre. and a 15/20 minute walk/ 10rm taxi to the city centre.

A taxi From The Mallaca Sentral Bus Station Is 20rm, And same on return...

Overall, Hotel is Not bad, Not Excellent, Just good,
For the price is good, I would stay there again. A fridge would make more appealing...

Room Tip: All the same, Window or no window bout only choice, Get a window room if smoker so can blow out wi...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WakoPatto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Operations M, Manager at Fenix Inn, responded to this review, March 16, 2013
Dear WakoPatto,
Firstly, Thank You for choosing Fenix Inn as your ideal hotel during your most recent trip to Malacca! We sincerely appreciate your feedback which is valuable for us to improve

We are delighted to hear that your enjoyed the cleanliness and in-room linen and most importantly the warm and friendly service provided by our team members

We have taken note of your comments on the unavailability of elevators in our hotel and also a mini bar fridge in your room. We sincerely apologize for the inconvenience caused. We are planning to enhance our rooms in the main Fenix Inn wing in stages this year and will definitely take your suggestion into consideration

Our team and I look forward to welcome you back to our hotel again in the future and do keep in touch!

Best Regards,
Vivek Vadevelu
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed March 1, 2013

I stayed at the Fenix Inn after a year. The newly-renovated rooms are much appreciated. The room has exactly what I needed: clean sheets + towels, hot showers, great functioning aircon, BBC and western channels on TV. Perhaps some of the fittings are starting to wear out e.g. flush buttons which pop out.... but otherwise an impressive offering for the price.

There are more eateries + shops around which give this hotel even more value. I am happy enough with the 24-hour Roti Prata place on the corner which lays on a Nasi Padang spread at 11am daily but there's the Korean BBQ opposite, Bak Kut Teh on the side, Starbucks attached..... so really lots of plus points for guests.

The smiling car-jockeys are still providing great service (although there are some new faces) For Singaporeans who drive to Melaka, this service is a real plus point. Something I personally look forward too.

BEST OF ALL is the WIFI is now available on all floors. Formerly only available in the lobby, now the signal is strong in the rooms. Absolutely wonderful for guests who wish to communicate with family as they laze on their beds in pajamas. The thoughtful and strong WIFI signal is enough to make me rate Fenix Inn over many other properties!

Keep it up!

Room Tip: I can only attest to the rooms "at the back" which have been renovated. I don't know a...
See more room tips
  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank springmoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Operations M, Manager at Fenix Inn, responded to this review, March 5, 2013
Dear springmoon,

Firstly, our sincere appreciation for coming back and choosing us as your ideal hotel during your recent visit to Malacca! Your feedback is certainly valuable for us to improve and strengthen our facilities and services further

I am delighted to hear that you enjoyed the room and the cleanliness, the in-room facilities including the free WiFi service, the close proximity of the hotel to the various eateries and shopping outlets and also find our room pricing reasonable.

Furthermore, your sincere compliments on the services provided by the Car Jockey team is certainly motivating. We emphasis on training and developing our team members in order to provide good services to all our valuable guests

Our team and I look forward to welcome you back to our hotel again in the future for a more comfy and relaxing stay!

Best Regards,
Vivek Vadevelu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manila
Level Contributor
212 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed February 25, 2013

room very basic but enough space to move around. we were given a room at the back of the new building which is old but renovated and for the price i payed its really worth it. fenix inn is just behind the dataran palawan shopping though not much can be seen here. the road where its built is lined up with eateries and massage centers so its really convenient. the church and museums not really far but ride a taxi unless you're in the walking mode LOL. jonker street is closed on weekdays but we still went and saw a few open for business establishments. and thanks to their staff they are all kind and welcoming.

Room Tip: im not sure if there are rooms in the new building but for sure its better to stay there if there is...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rossManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Operations M, Manager at Fenix Inn, responded to this review, March 5, 2013
Dear rossManila,

Thank you for choosing Fenix Inn as your ideal hotel during your recent visit to Malacca! We sincerely appreciate your feedback which will enable us to further improve

We are certainly delighted to understand that you enjoyed your stay and find us value for money! Your kind compliments on our team members who served you well motivates us to further strengthen our services. I am also glad to hear that you enjoyed the location of our hotel which is close proximity to many eateries, shopping and places of interests

Our team and I look forward to welcome you back to our hotel in the future and do keep in touch!

Best Regards,
Vivek Vadevelu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 13, 2013

Stayover @ Fenix Inn on 11 to 12 Feb.

Pros
Accessable to malls and eateries (McD, Starbucks, Grocery store etc)
Reception is a swift
Clean and pleasant environment
Kettle available in room
Wifi reliable
Parking reliable

Cons
Really need to walk up individual rooms (family with small kids to take note unless u dont mind)
Bathroom toiletries are minimum

Overall my stay with Fenix Inn was a pleasant one except for the location of our room. We have room with window BUT when we drew the curtain, our window overlook the corridor : (

Will put Fenix Inn into my option to stay on my next visit.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Operations M, Manager at Fenix Inn, responded to this review, February 17, 2013
Dear Norish,
Thank You for choosing Fenix Inn as your ideal hotel during your most recent trip to Malacca! We sincerely value your feedback which will enable us to improve further

We are delighted to hear that you enjoyed the location of the hotel and also our facilities and services during your stay. We apologize for the inconvenience caused in which we do not have lifts available in our hotel however, we are delighted to offer our Bell Service who will handle all your requests on luggage handling

We have certainly taken note of your suggestions for our improvement this year.

We look forward to welcome you back in the future for a more comfy and refreshed stay!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 5, 2013

Good and concerned valet parking staffs, friendly & knowledgeable reception staffs, affordable price. Room wise spacious and clean (new building), room C55, C56 & C59 on the 2nd Feb 2013. Good working air-condition also with consistent WIFI network (24hrs WIFI free service). TV with interesting channels and room with sufficient lightings. Bathroom with nice hot shower. Perfect location, walking distance to shopping malls and tourist attraction (Menara Taming Sari area). Hotel area peaceful and safe not that type of noisy roadside hotel during wee hours.

To more improve on service & accomodation, we suggest mini-bar (fridge) in rooms and in-plant hotel restaurant. Also a water hose near the toilet bowl for after use, there is only a tap.

Overall experience, good, reliable and will choose this hotel on my next visit to Melaka. To the hotel management & staffs, I appreciate all our request are being fulfilled from requesting ground level (eventhough we need to take the stairs to ground level??), side-by-side rooms, extra bed and to the extent of very fast and efficient delivery of the iron & ironing board upon request to all our rooms.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mira_Arn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Operations M, Manager at Fenix Inn, responded to this review, February 6, 2013
Dear Mira_Arn,
Firstly, please allow me to Thank You for choosing us as your ideal hotel during your most recent visit to Malacca! We sincerely appreciate your feedback which is valuable for us to improve further

We are certainly delighted to hear that you enjoyed the location, security, rooms, facilities and services provided by our hotel during your stay. We have taken note of your suggestions for our improvement this year.

Furthermore, we are constantly looking forward for enhancement in our facilities and services in stages this year and our team and I look forward to welcome you and your family back to our hotel!

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 4, 2013

Visited Fenix Inn on 3rd February 2013. Value for money. Excellent location for Tourist going to Jonker Walk and A'Famosa. Nearby shopping malls, Dataran Pahlawan & Mahkota Parade. If you are just looking for a clean, comfortable and private bathroom without five stars hotel facilities (They do provide towel and shower gel), we strongly recommend Fenix Inn. Not our 1st time staying in Fenix Inn but always our 1st choice of first-class budget hotel when visiting Melaka. Looking forward to our next trip.

Room Tip: 1. Rooms are clean, secure and with private bathroom. 2. WIFI in room available. 3. Parking availa...
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Operations M, Manager at Fenix Inn, responded to this review, February 5, 2013
Dear Jack H,
A very big Thank You for choosing us as your ideal hotel during your most recent trip to Malacca! We sincerely appreciate your time for the feedback which will allow us to further improve

We are delighted to hear that you enjoyed our facilities and services and the location of our hotel which is within close proximity of various entertainment, shopping, eateries and places of interests.

We have most recently renovated the rooms in our new Express wing and will continue to upgrade our Fenix wing in stages this year. Our team and I are looking forward to welcome you back to our hotel for a more comfy experience in the future!

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fenix Inn

Property: Fenix Inn
Address: 156 Jalan Merdeka | Taman Melaka Raya, Melaka 75000, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Best Value Hotel in Melaka
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fenix Inn 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Have a break with the best value added promotion in the market to cater your accommodation and business needs! Looking for a convenient, comfortable, clean and affordable place to stay? Then Fenix Inn is your choice! Enjoy comfortable accommodation and get to know Melaka inside-out! ... more   less 
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Also Known As:
Fenix Hotel Melaka

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