Before I booked the hotel, I've emailed to them and asked about the rates and so on. Their Operations Manager, Mr Vivek Vadevelu was kind enough to assist me and emails me promptly on all my questions. We asked for car rental arrangments, room arrangements and shuttle pick up. We were satisfied with the services provided by him. Other than having to wait about 15 minutes at Melaka Sentral for the hotel shuttle to arrive and pick us to Fenix Inn, everything was alright. He personally met us when we reached the hotel.
The hotel's staff, namely Ms Erni was very helpful in giving us and showing us a book of their compilation on where to eat and places to visit in Melaka. The book is great. Better than what Tourism Malaysia has provided as every single place of eatery and how to get there is shown in the book. Mr KC Chye was kind enough to help us with the booking of van shuttle at the hotel and also with the carrying of heavy luggages.
The hotel's valet parking services was great as they have kind and smiling attendants to assist us in parking our rented cars and we do not have to worry if there is a parking or how and where to park.
The room is a bit small compared to the pictures in the website. A mini fridge will be good and better if breakfast is provided. The location is alright as it is close to the shopping malls but not much eating places. With a lift in the hotel, it will be even better especially when there are old people and people with walking difficulties staying in this hotel.
The bed mattress is a bit soft.
- Official Description (provided by the hotel):
- Have a break with the best value added promotion in the market to cater your accommodation and business needs! Looking for a convenient, comfortable, clean and affordable place to stay? Then Fenix Inn is your choice! Enjoy comfortable accommodation and get to know Melaka inside-out! ... more less
- Reservation Options:
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- Also Known As:
- Fenix Hotel Melaka