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“A budget hotel with relatively good location and provides service”
Review of Fenix Inn

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Fenix Inn
Ranked #18 of 167 Hotels in Melaka
Reviewed May 10, 2012

Although it is a budget hotel, it is not as budget for it’s room rates which I think is relatively still on the expensive side. But it is a budget service hotel. The hotel staffs provide you with information and also service that you might need (except they do not carry your luggage up the hotel rooms). The hotel does not have a lift but a staircase to walk up the rooms.

The hotel rooms are small for it’s price but the beddings are very clean and smells comfortable. We initially booked a Superior Twin but upon check-in, we found it quite small and we chose to upgrade it to a family room. The family room was on the 2nd floor but was small too. He room has no windows (all four walls) and initially looks like a time-out room. Aircon working well. Showing cubicle ok with hot water and liquid soap dispenser (no toothbrush, toothpaste, and comb). Effective ceiling air ventilator in toilet. Overall the room was quiet, appears safe for a small hotel, and comfortable.
The hotel reception staffs is generally ok but we like one of a staff at the free valet parking service who is very friendly and tries to be helpful to guiding us in our direction. Another plus point of the hotel staffs is that they kept our bought takeaway cooked seafood for us and the next morning, the staffs make the food hot from their staffs’ pantry. For those who would like to do that too, remember to make sure your food is Halal.

The location of the hotel is good as a big shopping centre is just across the sometimes busy road. Be careful when you cross the road as the traffic can be busy sometimes especially in the day.

There is a Nonya restaurant just almost side by side with the hotel but I would not recommend it. The food is definitely overpriced for a place like Melaka and terrible. Better to eat at the shopping centre or elsewhere.

There is a traditional Chinese massage shop just opposite the hotel across the road but NEVER EVER go there! The massage appears to be cheap initially. All 3 of us went in and were attended by Mainland Chinese aunties in their 40s or 50s. We were brought into the rooms at Level 2, told to strip hastily by the aunties as through we could change as fast as Superman. There was not much of privacy as the curtains do not seem to block off totally from outsiders’ view while we lay ourselves half naked in the rooms. While we were lying on the beds, the massaging aunties then start their nonsense within the first 3mins of massaging. They pestered us to buy body oil massage oil for RM15 per person. We gave in. Then following that, we were not given any peace of mind as they keeps nagging offensively that our bodies are heaty etc, implying that there were something wrong with our bodies and we should take extra “Gwa Sa” massage packages from them. You start wondering whether they really have Chinese Traditional medical knowledge as they claimed. They were talking about their own China country politics and gossiping bad things about other countries which make me think that why it the first place they came to another country. It does not seem that they know Melaka well and there is an intuition that they are illegally employed. In fact they asked us about some of the things in Melaka despite we are tourists too! They refused to stop nagging offensively/gossipping and the whole massage session was a night mare! Imagine you were like imprisoned in their territory and their hands were all overpowering you! There was no way of escape and eventually we gave in to their demands. The “Gwa Sa” massage was extremely painful and we sustained bruises, scratches and redness all over our backs!

There is a “Little Nonya” shop also opposite the hotel which sells souvenirs and foodstuffs to tourists. Although the foodstuffs are quite expensive, but seem that they are in better quality for gifts. Some of the foodstuffs are locally produced in Melaka itself but not all. So better ask first before you buy.

There is also a 24hrs convenient store opposite the road, same line of shops together with the “Little Nonya” shop, Massage shop, Korean restaurant. The things sold in the store are very expensive and suggest that you buy your groceries in the nearby supermarket or other local stores.
The shopping centre is one of the best places for entertainment after 10am and midnight. We watch the movie The Avengers at the cinema upstairs. Cinema is spacious and clean, just like in Singapore. There is a pet store in the shopping centre which sells exotic animals like small coloured snakes and hedgehogs. There are nice clothing and shoes but I would not recommend a Polo shop at Level 1 there. It hosts a number of salesgirls but all grumpy and inpatient when called to serve the customers.

From the hotel, you can actually walk to Jonker Walk which is a must go. But it is not active everyday. You can ask directions from people how to go. Basically Melaka is quite a safe place to walk in the days and nights but still keep your things safe with you.

Room Tip: If the superior twin room rates are lower than USD$25 = RM75 = S$31, otherwise not worth to book thi...
  • Stayed: May 2012, traveled with friends
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8  Thank FollowLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vivek v, Manager at Fenix Inn, responded to this reviewResponded May 14, 2012

Dear FollowLee,

Firstly, thank you for your valuable time for the feedback and also for choosing Fenix Inn Malacca as your ideal hotel during your most recent trip here

We sincerely apologize for any shortcomings during your stay and noted your feedback on lifts, rooms being small and the rates as well. We have currently renovated a dozen of our rooms with new furniture's and fittings and also in the midst of upgrading our other facilities and services in stages this year. In regards to luggage handling, we have established the Bell Service most recently for the convenience of our guests. We have also most recently added new in-room amenities and will be enhancing these in the near future.

We are delighted to hear that our Car Jockey team and other team members were great assistance to you and provided good services. This will be a great motivation for us to excel further!

Our team and I look forward to welcome you again in the future!

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Reviewed April 26, 2012

very clean hotel and very near to Dataran Pahlawan and other Melacca attraction. Good and great staff. staff very polite and helpful. already recommend to my friend about this hotel.. definitely will stay at this hotel for next visit to Malacca...

  • Stayed: April 2012, traveled with family
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1  Thank norllinda83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vivek v, Manager at Fenix Inn, responded to this reviewResponded April 28, 2012

Dear Norlinda83,

Thank you very much for choosing Fenix Inn as your ideal hotel during your most recent trip to Malacca. We sincerely value your feedback and delighted to hear that you enjoyed your stay with us. It is a pleasure to hear that our team members provided good service and are polite as well as helpful and your feedback is a great boost for us to continue to excel in providing guest services. Thank you again to promote our hotel to your friends and without doubt word of mouth marketing is one of the best marketing tool and we truly appreciate this! We are currently upgrading our facilities and services to provide a more comfy experience for all our guests and our team and I look forward to welcome you back in the future!

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Reviewed April 25, 2012

Pros
1. Excellent for people who drive. The free valet parking service was wonderful. You do not have to worry your car's safety as there is a inhouse car park for the guest. The best part is complimentary valet parking. I think we collected our car return and went out again 3 times. So sorry to trouble the Ah Bang :)
2. Location is near the shopping malls and massage shops with 24hrs eateries at the corner. Food is never an issue.
3. Rooms has basic facilities. Cleanliness is good :) Room is quite spacious.
4. Due to schedule changes, we had to change our booking 3 times but the staff helped us through all the way with no complains.
5. Free WIFI was a plus point.

Cons:
1. Busy road. So if you intend to drive there but ready for jams.
2. It felt more like a chalet setting than a real hotel room.
3. No lifts sighted at my block.

  • Stayed: April 2012, traveled with friends
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3  Thank Undertraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vivek v, Manager at Fenix Inn, responded to this reviewResponded April 28, 2012

Dear Undertraveller,

Firstly, thank you for choosing Fenix Inn as your ideal hotel during your most recent stay in Malacca! We are delighted to hear your compliments on our free Car Jockey services and the services is certainly one of our unique selling point, especially for hotels in our category! Great to hear that you had a good experience in our room and also the good location of our hotel, close proximity to shopping, entertainment and visiting places of interests. Our Reservations department are always happy to assist our guests in bookings and further on prior to our guest arrival. Your feedback is certainly valuable to us and our team and I look forward to welcome you again in the future!

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Reviewed April 11, 2012

It is a good budget hotel with good pleasant front desk and car valet. Cleaniness of the hotel room is great. However, sleeping quality is not that good due to the noise outside - it is because the room is facing the road, so the engines sounds are disturbing us whole night. Other than that everything is great.

  • Stayed: April 2012, traveled as a couple
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1  Thank ChunDen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vivek v, Manager at Fenix Inn, responded to this reviewResponded April 13, 2012

Dear ChunDen,

Thank you for choosing Fenix Inn as your ideal hotel choice during your most recent stay in Melaka. We are certainly delighted to hear that you enjoyed your stay and appreciate the good feedback on the services provided by our Front Desk and Car Jockey team members. We sincerely apologize on the sleep quality experienced due to the noise from outside and would definitely suggest you to place a request for a quiet room not facing the road on your next stay. We are currently enhancing our facilities and services to provide a more comfy guest experience and our team and I certainly look forward to welcome you again to our hotel in the near future!

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Reviewed March 31, 2012

Room was clean and location is excellent to shopping, eating and sightseeing. Shuttle to Melaka Sentral was RM15.

  • Stayed: March 2012, traveled solo
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Thank hills168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vivek v, Manager at Fenix Inn, responded to this reviewResponded April 13, 2012

Dear Hills168,

Thank you for choosing Fenix Inn as your ideal hotel during your recent trip to Melaka! We are happy to note that you enjoyed your stay with us and also our location, which is a stone's throw away from shopping, entertainment and dining outlets! We hope that you had fun on your trips & tours to the nearby places of interests. Our shuttle service to and from Melaka Sentral bus terminal is a popular buy and reasonably priced as well, catered for our valued guests. We sincerely appreciate your feedback and our team ans I look forward to welcome you again in the future!

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Reviewed March 13, 2012

This is my 3rd stay here. It is a good budget hotel. Rooms are very small and basic, but they are clean, functionable and comfortable. The inn has no lift, and parking is through valet, so plan carefully what you need to bring up to your room. Else you need to carry your heavy luggage up and down the narrow stairway. Receptionists and valet are quite friendly. For this stay, my toilet sink was leaking badly and it made the toilet floor very wet. I informed the staff when he came in to set up an additional bed. He said he will send the maintenance. No one showed up. I called the recept to remind, again no one showed up. Problem was unresolved when i checked out. Kind of crap that they allowed guest to use the room when the problem was so obvious. Then again, my first 2 stays were ok, so i hope this was an isolated incident. Location is very near to the Palawan shopping centre. Very convenient.

  • Stayed: March 2012
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Thank Huattak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vivek v, Manager at Fenix Inn, responded to this reviewResponded March 13, 2012

Dear Huatak,

Firstly, thank you for choosing Fenix Inn again as your ideal hotel during your visits to Malacca! We truly appreciate your valuable feedback. One of our unique offerings is the Car Jockey service in which our guests will not need to worry about the parking of their vehicles. We sincerely apologize for the shortcomings on the maintenance part in your room. We are currently enhancing our facilities and services by renovating our rooms in stages and our new express style hotel scheduled for opening in Q2 this year! Rest be assured, with our product enhancement, we will serve our guest with a new comfy and refreshed outlook. Our team and I are looking forward to welcome you again in the near future!

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Reviewed March 12, 2012

I had a quite pleasant eperience during my last trip in Year 2011.

However this recent trip (March), I am disappointed on their services and accomodation.

1) They had put me and my familiy in a room (the block behind the main building) where renovation is still in progress on that level. The noises can be easily heard as the renovation works are just beside my room. I had feedback to the Hotel, but they reply that the renovation works only start from 11am and ends at 4pm everyday. So they expect us not to be in the room during that period of time. In addition to the nosies, the paint odour is too strong for us. My children keep coughing.
I had spoken to the Hotel again, and they manage to change a room for me on the next day.

2) The next day, I had to bear the inconveniences and check out the room to move into another room in the main block. We had to change our outing plan because of this arrangement. We had to move all our stuff to the lobby and wait for more than 35 mins for another room. We had spoken to the lobby staff a few times before they arrange the room for us.

3) The toilet in the 'new' room is wet due to the dripping of water from the shower sprinkle. We had feedback to the Hotel and they will rectify it. I had called to check and they said that the contractor is coming to repair it. However till midnight, no one had called or come to repair it. The drippig sound can be heard from the room. When we ask the lobby stuff, they reply that they cannot find the spare parts and they place a pail to fetch the water. No choice, we have to bear it for 2 nights.

Nevertheless, there is 2 stuff who are friendly and helpful. One of them is the car park attendant who help to park the card into the hotel premise. Another is a chinese guy at the lobby, wearing glasses. He try to help us when we have the problems on the rooms.

Lastly, with the unpleasant experiences, we may not stay in this Hotel in our next visit.

Cheers.

Room Tip: The rooms are with and without windows. The rooms with windows are the bigger room (family type)
  • Stayed: March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank KM S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vivek v, Manager at Fenix Inn, responded to this reviewResponded March 13, 2012

Dear KM S,

Thank you for choosing Fenix Inn as your ideal hotel during your most recent visit to Malacca. We appreciate your valuable feedback on our facilities and services. We sincerely apologize for the inconvenience caused during your 1st night where your room was actually near to our renovation area. The hotel is currently undergoing extensive renovation and refurbishments in certain areas as we are enhancing our rooms and getting ready for the opening our new express hotel very soon! It is with great regret to hear that the 2nd room allocated to you on the 2nd and 3rd nights of your stay had issues with water leak in the shower system. Our team and I truly apologize for the unforeseen circumstances experienced by you and your family. Rest be assured, we are upgrading our facilities and services to provide a more comfy and satisfying guest experience and I personally look forward to welcome you again for a more refreshing change in the near future!

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Additional Information about Fenix Inn

Address: 156 Jalan Merdeka | Taman Melaka Raya, Melaka 75000, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Airport Transportation
Hotel Style:
#4 Best Value Hotel in Melaka
Price Range: $25 - $55 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fenix Inn 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Have a break with the best value added promotion in the market to cater your accommodation and business needs! Looking for a convenient, comfortable, clean and affordable place to stay? Then Fenix Inn is your choice! Enjoy comfortable accommodation and get to know Melaka inside-out! ... more   less 
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Also Known As:
Fenix Hotel Melaka

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