This is my second stay at Fenix Inn. Thumbs up for the renovated rooms. However it makes no sense to always have only 1 person at reception. This is understandable for slower periods e.g. overnight....but in the late morning when many people tend to check out (and check in!) customers are forced to wait for up to 25 minutes, specially if they have inconsiderate guests in front asking inane questions + the receptionist is too meek (or nice) to excuse himself to help the others in the queue.
This is additionally frustrating when we can see a number of admin staff through the glass-doors of their office, sitting around chatting....and another staff member managing a totally empty "Business Centre"!
A word about the rooms: the doors are extremely thin. It is impossible to fall (or remain) asleep when people talk in the corridors or the vacuum cleaner is switched on. The gap under the doors is rather wide. This means that light from the corridor streams in, once again not helpful for the light sleeper.
This hotel remains a good deal: staff are just as friendly as I remember, great car jockey services in an area where parking is a nightmare, literally a few steps to good shopping, and lots of good eats around. But Malacca has an increasingly number of good hotel options. It will take more than a renovated room to hold onto customers, when they have been subjected to inexplicable long waits.
- Official Description (provided by the hotel):
- Have a break with the best value added promotion in the market to cater your accommodation and business needs! Looking for a convenient, comfortable, clean and affordable place to stay? Then Fenix Inn is your choice! Enjoy comfortable accommodation and get to know Melaka inside-out! ... more less
- Reservation Options:
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- Also Known As:
- Fenix Hotel Melaka