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“Will never stay elsewhere except Fenix Inn.” 5 of 5 bubbles
Review of Fenix Inn

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Fenix Inn
Ranked #16 of 167 Hotels in Melaka
Singapore, Singapore
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Will never stay elsewhere except Fenix Inn.”
5 of 5 bubbles Reviewed November 20, 2011

I love going to Malacca and will travel there every few months to relax. Tried a few other hotel but still finds Fenix Inn the best value. For the price and location and cleaniness, nothing else to ask for. Plus they recently upgraded the room, make it a even better place.

Would like to specially thanks Arif for everything. All my friends whom has stayed there love the place !!!

Room Tip: Was told from Jan 2012 onwards, am able to book the family suite and deluxe room via online.
See more room tips
  • Stayed November 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank keikeitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carolkoh, Manager at Fenix Inn, responded to this review, November 24, 2011
Dear keikeitan,

Greetings from all of us! It's such a pleasure to receive nice compliments from a satisfied guest like you. It's definitely encouraging to hear your positive experience while staying with us.

YES, we will definitely upkeep the standard of our services & rest assured that utmost attention will be provided by each & everyone of us here to all valued guests.

Once again, thank you very much & have a beautiful day ahead!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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472 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed November 19, 2011

Pro = good location near to shopping areas and walking distance to jonker street, value for money stay. Good aircon and valvet services and reception personnels were warm n friendly.

Cons = no lift, noisy during the nite(next door is ktv). More water cooler.lastly check in time 2pm too late.

  • Stayed November 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank happyanngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carolkoh, Manager at Fenix Inn, responded to this review, November 24, 2011
Dear happyanngel,

First of all, we are honored that you have selected Fenix Inn as your recent trip.

We do take all comments seriously and appreciate your valuable feedback on additional water cooler to be included and we will address this issue in due time. Thank you once again for your patronage and we look forward to welcoming you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed November 17, 2011

I arrived one day earlier than my original reservation and the staff at the Fenix Inn kindly shuffled their bookings around in order to accommodate me in their last available room.
The rooms themselves were rather small but very clean so perfectly adequate for a traveller who likes to have a comfortable bed to sleep in after exploring the local area.
The hotel was an easy walk to the local attractions, the two major shopping centres and also local restaurants.
.A major downfall of the hotel is that the room walls are paper thin so when guests in nearby rooms were talking loudly it echoed right through the hotel which kept me awake.

  • Stayed October 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Allisono7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carolkoh, Manager at Fenix Inn, responded to this review, November 18, 2011
Dear Allisono7,

Greetings! First of all, thank you for staying with us. Rest assured that the valuable point which you have highlighted pertaining to the sound insulation has been channeled to our Maintenance Department for future improvement. Please accept our apologies should the disturbance had distracted your sleep.

As always, we continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors.

If you have any clarification please don’t hesitate to email us. Thank you & good day!
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Malaysia
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed November 15, 2011

The location of this inn is good. Its close to Dataran Pahlawan, aka huge shopping mall and the old red city. All within walking distance. The rooms are small. i stayed in one which has no windows. So when i woke up in the morning, it feels at night! Toilet were clean and descent. But the price was expensive. It cost me about S$75 for 1 night. The room also reminds me of sleeping in a 4 men berth travelling on a ship. Nonetheless, it is one of the so called cheapest inn i could find in Melacca. Oh another thing is their jokey services is good and the guy, Segar was very friendly and helpful. Ask him any questions and he will try his best to get the answers for you.

Room Tip: Most of the rooms have no windows. So do request one if possible
See more room tips
  • Stayed November 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank brandern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carolkoh, Manager at Fenix Inn, responded to this review, November 18, 2011
Dear brandern,

Greetings! Thank you for patronising our Inn recently. We were indeed honoured to have you here with us. Moreover, we thank you for your time and valuable feedback.

The points have been well-noted and we definitely look forward to welcoming you and family back again in the not so distant future. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
3 of 5 bubbles Reviewed November 11, 2011

Was charged an early check-in fee although i called prior to arrival & was assured that rooms are available.Arrived 1hr before check-in time, an after the admin process & reach our rooms already 1:30pm.
Already fatigue of driving long distance, i couldn't argue more with the staff as all she said was " i don't know, hotel policy".
On previous stay, i was made to wait 1.5hr for a room to be ready. Shouldn't there be a flexibility.
Service was just getting worse, reception staff wasn't polite & seems unsure. Best service i got was from the valets only.

  • Stayed November 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Trip_Stars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carolkoh, Manager at Fenix Inn, responded to this review, November 18, 2011
Dear Trip_Stars,

Greetings! We appreciate you taking time out to review your stay. We appreciate the positive comment towards our valet service as well as the balanced constructive suggestions you have put forward.

There are times when variable volume in arrivals can create bottlenecks in service. This may have contributed to your wait for the rooms to be ready and also the unintentional pro-longed administrative check in process. We will definitely try to do better.

Lastly, please accept our unreserved apologies for this annoyance as well as our assurances that we will continue to improve in these areas.

Thank you very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed October 30, 2011

Checked in late at 7pm on 25 nov11, eve of PH. Next day morning received call fm reception fm the staff saying" my manager want me to inform u to check out latest at 12.30pm". Hearing this, seems doesnt look gd on the hotel services. When we checked out, we requested to have our car parked slightly late till 3pm so we can bring our kids nearby for lunch. Again the staff mention need to call the manager to seek approval. As usual the reply was my manager said latest till 1.30pm and per hour charged at Rm $10. Never had such experience before and we are not paying super low price for a night stay.

  • Stayed October 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Denmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carolkoh, Manager at Fenix Inn, responded to this review, October 31, 2011
Dear Denmel,

Greetings from all of us! Thank you for taking the time to tell us why our service failed to meet your expectation.

We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration especially on this unwelcome call to your room, and I sincerely apologize for any inconvenience we have caused you.

Please know that we will definitely do something about this especially in training all of our team members on how to communicate more professionally to all our valued guests.

It is our goal to restore your confidence in our hotel by solving this problem and preventing it from happening again. I can be contacted at info@fenixinn.com, if you wish to email me privately until this issue is resolved to your satisfaction.

Thank you again, for your honest feedback. We hope to have the pleasure of serving you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
83 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed October 30, 2011

Been there recently on 28 Oct 2011
Already expected the situation there.

Pros:
- Strategic place, near dataran pahlawan. All in walking distant only
- Decent lobby
- Room is ok
- Staff is friendly.
- Parking is very convenient

Cons:
- Sound barier is not tat good. We can hear housekeeping vacuum is running. Ppl talking outside. Ppl close door with a loud bang.
- The corridor is like a maze. If happen fire ppl panic will forget where they are its dangerous. But there is another staircase to below.
- No lift for elderly
- Rain water sip fr the window
- Shower water pressure is not enuf
- Tap water unable to close properly
- Floor is too slippery dangerous

I will not go back to this hotel. Will try others if the price is OK.

  • Stayed October 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ChristieYap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carolkoh, Manager at Fenix Inn, responded to this review, October 31, 2011
Dear ChristieYap,

Greetings! First of all, we are honoured that you have selected Fenix Inn as your accommodation in your recent trip.

Let us ensure you that action will be taken on the maintenance issues as per highlighted. Nevertheless, please accept our sincerest apologies for that issue which may have caused inconveniences to you.

The hotel is actively working to improve service levels and your feedback has proved to be invaluable.

Last but not least, thanks for your genuine feedback and if you have any further queries about this comment then I would be more than happy to respond to any email sent to me at: info@fenixinn.com. Thank you very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fenix Inn

Property: Fenix Inn
Address: 156 Jalan Merdeka | Taman Melaka Raya, Melaka 75000, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Best Value Hotel in Melaka
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fenix Inn 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Have a break with the best value added promotion in the market to cater your accommodation and business needs! Looking for a convenient, comfortable, clean and affordable place to stay? Then Fenix Inn is your choice! Enjoy comfortable accommodation and get to know Melaka inside-out! ... more   less 
Reservation Options:
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Also Known As:
Fenix Hotel Melaka

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