Stayed here during Christmas holiday for 1 night. There were 10 of us altogether. I booked the Quintet Room, Aldy Suite and Junior Suite. The rooms were all pretty spacious with basic amenities provided for. There was a small jacuzzi located at the rooftop and since no other guests were using it so we had much fun soaking ourselves in on a hot sunny day. From the rooftop you could enjoy the view of Melaka town.
Being a centrally located hotel in the heart of the town, it is very easy and convenient to visit places of interest on foot. Colourful trishaws pass by the lobby of this hotel every now and then where you could take a ride to most of the attractions nearby and enjoy the scenery. I have no further comments to make on this aspect as it was as per expected.
However I would like to comment on the attentiveness of the staff. I stayed in the Aldy Suite and having paid more for a good room, I do expect some quality service to be rendered. The aircon was rather faulty and we had to call the receptionist a few times at night but there was nothing he could do to help. We were just lucky that after a few attempts of switching the power supply on and off, the aircon worked just fine til morning. During breakfast the next day, my hubby left his ipad at the restaurant. And we only noticed this at about 2pm when we were about to head back to KL. I immediately called the FrontDesk to ask about this and lucky us, she said that the ipad is still in the restaurant. The thing that had me thinking until now is why didn't the resto staff informed the receptionist immediately when we left the gadget behind? The waiters/waitresses clearly know where we sat and who the ipad belonged to (us, of course) since we have provided the breakfast coupon with room number written upon placing orders. Furthermore there were only 3 tables occupied then.
I guess the management should give more training to the staff on hospitality.
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- Also Known As:
- Aldy Hotel Melaka