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“Best to stay with a car”

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The Settlement Hotel
Ranked #3 of 169 Hotels in Melaka
Certificate of Excellence
Reviewed September 1, 2014

Stayed in the deluxe room for a night in the weekend. Was given 'hot tea' and cold towel during check in(would prefer cold drinks in this hot weather). Not hard to locate with GPS, but nearly missed the parking entrance.

The room size is ok, lovely bathroom with bathtub. Good wifi, free mineral water & soft drinks, only tea was provided no coffee, nice notebook & pen, n other standard amenities..Location very near portugese settlement, can walk over for seafood dinner. There is a small pool if you would like to dip in.

They gave me a slice of cheesecake complimentary for my birthday( it's nice touch however they did not cover it with wrap for hygiene purpose). I wish they could provide some maps or guide in the room or the lobby for tourist to refer.

Breakfast was buffet style. Selection was not bad..i like that they let us try the mini nyonya laksa at breakfast. The outdoor setting was perfect too.

Overall a satisfying stay. Btw i book from Expxdxx for 292/night in case you wanna know the price. Be back again!

  • Stayed: May 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank fayyong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this reviewResponded October 3, 2014

Thank you for your good words and review.

We are so gald you have enjoyed your stay with us.
Thank you and please come back and visit us again soon.
Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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560 - 566 of 677 reviews

Reviewed September 1, 2014 via mobile

Let me start with the decor. I love it. The tables/ chairs around lobby area are made of teak wood (i think) and the environment overall made me feel like I'm really escaping into a historical place. The room is a bit small but it may pass coz the china tea set they provided stole my attention. And also I love the bathtub!

The service is tip-top! I personally like that the girls are wearing pearls as part of their uniforms.

One morning I got out half hour late for breakfast and they still served me anyway :) breakfast was okay. Not much choice but dont forget to try their cakes!

In a nutshell, if u want to stay somewhere with a bit of privacy (coz of the small hotel and the relaxing atmosphere) this hotel is totally recommended

Stayed: August 2014, traveled as a couple
Thank Staccatoprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this reviewResponded October 3, 2014

Thank you for your kind words and review.
We are so glad your have enjoyed your stay with us.
We look forward in welcoming back.
Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2014 via mobile

Very comfortable & pleasant stay. Slightly away from Melaka town. However, they do provide shuttle service to jonker street. Room is clean, design of the room & those furnitures are unique. Will be back if happen to visit Mjelaka again.

Stayed: September 2014, traveled with friends
Thank Yee Sien S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this reviewResponded October 3, 2014

Thank you for your review.
We are so glad you have enjoyed your stay with us.

Thank you for staying with us.
Please visit us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2014

The hotel was very pleasant. As soon as we walked in, the hotel looked great - superb decor. The staff were fantastic and very helpful, we had a wonderful welcome from que, and we really enjoyed our night stay here. Only about a 5 minute taxi drive from everywhere so go for it - hotel also provides a shuttle bus to places.

  • Stayed: July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Jack B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this reviewResponded October 3, 2014

Thank you for your kind words and review.
We are so glad you have enjoy your stay with us.

Please come back to visit us again.
We thank you and do take good care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2014

2nd, 3rd and 4th time at The Settlement Melaka

Make our 2nd visit for another 3D2N stay (tripadvisor meal package) on early June..
Upon arrival, the check in was fast but we were not serve with welcome drink and cold towel (noticed the guest before and after us we served welcome drink and cold towel)..
We had our lunch at the hotel (included in packaged)..
Later we were sent to our room on the second floor..
Oh my GOD!! They gave us the smallest room; so not what I’ve expected for a returning guest (whom returned within 2 weeks period)..
The room was cramped.
Believed this room should be one single bed not twin or queen bed.
You can get cluster phobic.
The aircond was not that cold.
The next day some drama begin; they did not replenish our “bath soap/foam/shampoo” and drink (mineral water and tea)..
We had tummy issue after having the lunch at the hotel..
Made a written complains.
Kudos the manager (Mr Lim) rectified very fast…
Changed our room and throw in some extra perk.
Making our 2nd night stay was simply awesome…
Thank you…
Nevertheless the normal staffs needs to pay attention to detail (which brings extra plus point to the service)…


A week later, we make our 3rd visit for 2D1N (tripadvisor package) on mid June..
Upon arrival was greeted by Mr Lim..
Check in was simply fast and we were given welcome drink and cold towel.
He ushered us to our room on the first floor.
Later we came down for lunch (package)..
This time they were improved; awesome they took note on our last comment.
Kudos…
We enjoyed our stay this time…
Thank you to Mr Lim and the team..


Finally during the last week of June just before Ramadhan, we make our 4th trip 2D1N (tripadvisor package) …
Upon arrival we were greeted by Mr Lim…
Check in was fast with cold towel and welcome drink…
We had our lunch first (package) before entering the room….
Eventually TNB local electric provider had to do some maintenance hence no power around 3-5pm during the day…
Breakfast on the next day was average (guess we were used to this hotel during the whole month)…
Just before checking out our room has power trip issue; they send in their maintenance team to fix it..
Our stay was ok..
Again thank you Mr Lim and the team…


At the end of June received my credit card bill; noticed the hotel double charged me during my 1st stay…
OMG OMG OMG....!
Luckily Mr Lim and the team managed to resolve this matter in couple of weeks..
Thank you…

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  • Stayed: June 2014, traveled with family
    • Value
    • Cleanliness
    • Service
3  Thank TSI_DSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this reviewResponded October 3, 2014

Thank you for staying with us and thank you for coming back.
Your comments are noted and we deeply appreciate your feedbacks.
We need these feedbacks to improve ourselves.
We are glad that our room manager, Lim Khoon Seng took noticed our short comings and
accommodated your needs.

Please visit us again.
Thank you for being our loyal guest.
We thank you

Report response as inappropriate
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Reviewed August 25, 2014

I stayed 3 nights at this great hotel. The room was good with a very large window and a fancy ensuite bathroom. The staff were genuinely friendly without being obsequious. My impression was that the owners and staff want this hotel to be a success and have been thoughtful in how they achieve this.
There is a shuttle service into the centre of Melaka (takes about 5mins) and to come back you simply phone the hotel reception and they'll come and collect you for only RM15 (£3). One evening I walked back in the (warm) rain and it took me 15-20min - it was a good opportunity to see the outskirts of town. For me, being a little bit out of town was a definite advantage, a chance to experience a less touristy part of Melaka.
One of the most useful recommendations from the receptionist was where to get a SIM card (Hotlink). RM20 bought me plenty of minutes to phone the UK - so much cheaper than using my UK Orange SIM card. (Make sure your phone is unlocked.)

  • Stayed: August 2014, traveled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank Will S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this reviewResponded October 3, 2014

Thank you for your kind words and review.
It will help us to keep up our mark in honoring the fine tradition of hotel hospitality.
Thank you for staying with us.
We are so glad you have enjoyed our hotel and vicinity. Our humble hotel stands proudly
against a local backdrop of unpretentious everyday-life of this historical city.
We hope you have captured some of these small but special Malaysian ways of life and
imprint them in your hearts as memories when visiting our beautiful country.

We look forward to have you back again soon.
Do take good care and thank you so much for staying at the Settlement Hotel, Melaka.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2014

We had a beautiful stay in this hotel with luxury bathroom and pool. Hotel is according to all standards and more what you may expect.

There is a shuttle from the hotel to the center of Malakka.

Portuguese settlement is 5 minutes walking. Nice place to eat good fish allthough a bit touristy driven. Hawkers are much better and more fun. As local people don't expect tourists to enter such place it gives real authentic situation. And all in a good and friendly way

  • Stayed: July 2014, traveled with friends
    • Value
    • Location
    • Service
1  Thank Tijn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this reviewResponded October 3, 2014

Thank you for staying with us.
We passionately thank you for your kind words and review.
This will help us to keep up our mark to do our best for all our guests.

Our hotel is located at the fringe of the Portuguese Settlement, where our colonial history began.
Our property stands proudly against a local backdrop of unpretentious everyday-life of our beloved historical city, Melaka. We are so glad you have enjoyed our local ways of life.

Please visit us again.
We look forward in welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Settlement Hotel

Address: No 63 Jalan Ujong Pasir | World Unesco Heritage City, Melaka 75050, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 169 Hotels in Melaka
Price Range: $40 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Settlement Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
A luxury, romantic and trendy boutique hotel built on the premise of tracing Melaka roots and influences. It seeks to capture and preserve Melaka illustrious history, and to immerse our guests through an evolution of cultures and hospitality. Our hospitality is all about services. We warmly welcome you ~ Check-in as honored guest and check-out as our cherished friend. We also provide Free Shuttle to main attraction in Melaka. Selamat Datang (Welcome).Thank you. ... more   less 
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