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“A very good choice in Melaka”

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The Settlement Hotel
Ranked #3 of 166 Hotels in Melaka
Certificate of Excellence
Kuala Lumpur
Level 5 Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“A very good choice in Melaka”
Reviewed June 8, 2014

If you hv been staying in the usual modernist plastic & chrome city hotels, you will be pleasantly surprise at the decor and "Malaccan" feel of the Settlement Hotel.

I was in the Junior Suite for 2 nights and loved it. It has enough space to sit around, the washroom is huge. The hotel is small enough to be personal. And the staff is wonderfully obliging.

Please note that it is not in the town centre, so that's either a plus or a minus depending on what you are looking for. I prefer not to be in the centre of the busy town and crowds.

What I like:
-Floor tiles are evocative of the old Malaccan tiles. Gave the room and hotel great atmostphere. The staircase is the old 1970s mosaic type - reminds me of many old govt buildings (which was really what the hotel was in its previous life)
-Very well maintained, smallish and clean hotel
-Very comfortable beds and pillows
-Has a secured parking lot, not street parking
-Booking is wonderfully handled by Mr Que, it took all of 3 minutes to get what I want, followed immed by clear email instructions
-Great staff/service: Obliging and wonderful service from the front office staff & managers. Tq Shima and Liu, for your suggestions on places and eateries
-Love the free shuttle to town. I would use it rather than drive and park in the busy Jonkers' area. Coming back by taxi cost RM20-25

What could be improved:
-Breakfast was mediocre, the coffee is just darkish water, the rest not very appetising
-Suggest that the complimentary mini-bar is replenish daily rather than just once per stay -wouldn't cost much, and it's great to come back to cold drinks after the heat
-Covered parking bays - the car gets really hot!
-Managers need to keep a quality check on housekeeping -my room wasn't swept/vacuumed when I checked in, floor was full of hairs (it was ok after that)

Stay here if you are looking for a clean, safe hotel with good value and some atmostphere. Not if you would want to return to the hotel several times in-between sightseeing and shopping.. The hotel is an oasis of calm and airyness..

Tips
-There is a food court (evenings only) across the road that serves a variety of local food. the oyster-omelette is not bad. 7Eleven is nearby.
-At the Portuguese Settlement seafood square, be prepared for hoards of vendors descending on you. In the cacophony, your food is going to be a gamble anyway.. and it turned out the food we had at eatery 88 is mediocre..

Room Tip: Most rooms are quiet.
See more room tips
  • Stayed May 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank dogtrek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this review, June 12, 2014
Dear dogtrek,

Thanks for your review of your recent stay with us.

Thanks for the compliments on our décor and ambience. Our MD, Mr Billy painstakingly ensures that all aspects of the hotel are done tastefully and in line with our slogan, "Cultures & Hospitality : An Evolution".

We take note of your suggestion about our breakfast food selection, we are indeed working on new menus. We truly apologise for the oversight on the housekeeping in your room. We will take the necessary action to ensure this does not happen to you or any other guest again. We apologise for the inconvenience and please do not let this deter you from patronising us again.

We hope to be able to provide a much better experience to you on your next visit. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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626 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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  • Dutch first
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English first
Kuala Lumpur, Malaysia
Level 1 Contributor
1 review
Reviewed June 8, 2014

I had never experienced such friendly environment with the hotels in Malaysia, towel & welcome drinks upon arrival and the smile on their face reminds me of the hotels in Thailand. They even have the courtesy to asked if we would like to use their shuttle service to town. Just put the so called 5 star hotels around Malaysia to shame.

The room was great and perhaps some of the picks i could take on would be the breakfast which has quite limited range of choice. Anyway this is not a major concern for me as you would get better food around the town of Melaka. The other thing is the parking which is actually behind the property with limited space, once it is full you would have to basically park outside their hotel parking compound.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LGH1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this review, June 12, 2014
Dear LGH1818,

Thanks for your review of your recent stay with us.

We take pride in knowing that we did our jobs well and in our business, the customer is always our bosses. We do take note on the breakfast selection as we are trying our best to fine tune the menus based on our varying guest palettes. Rest assured your suggestion is taken. On the note about car parks, if the car parks are full we will take immediate measures to ensure all our guests have adequate car parks at all times.

Thanks again and hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hjorring, Denmark
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 31, 2014

The Settlement Hotel is the best hotel I have ever stayed at. The service was excellent, the food was good and the cakes was delicous-make sure you taste the cheesecake, it was so tasty.
My friend and I stayed here 12 days and we loved every single day. The employees were so friendly toward us all the time, everything was possible and they made all our wishes come true.
It was my friends birthday while we stayed here, and when we came back to the hotel after our dinner in town, the hotel had decorated the room with roses and baloons, and made the most incredible birthday cake ever. It was so sweet of them.
We will definitely recommend this hotel to everyone. Thank you, The Settlement Hotel, for the best stay ever.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Matilde V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this review, June 3, 2014
Dear Matilde V,

Thanks for your review of your recent stay with us.

At the settlement hotel, we constantly strive to make a difference in the way we do things for our guests and very humbly put, we are extremely grateful to have had the opportunity to serve you and your friend on your auspicious occasion of his birthday. We truly recognise that we're not perfect and if there were any aspects of your stay here that we did not fulfill to your expectations, please let us know and we'll ensure that we fill the void for your next trip here.

So once again thanks for celebrating your friends special day with us and until we meet again, take care n
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 27, 2014

The Settlement Hotel is a great place to stay if you're visiting Malacca (Melaka). There's a shuttle bus available to & from the city centre (10 minutes). The rooms are not spacious but they're well designed, light, airy and very clean. The staff are attentive - they don't always get everything right - but better than most in Malaysia!
The cost of stayng is very reasonable, RM500 for 2 nights at the weekend - about GBP45 per night including a good breakfast. Well recommended.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this review, June 3, 2014
Dear Chris C,

Thanks for your review of your recent stay with us.

We're glad you enjoyed your time in Melaka and most importantly for giving us the opportunity to show you our very own brand of hospitality. We try to provide the best value for money accommodation and thank you for appreciating what we had to offer you.

Hope to meet you again real soon whenever your travels bring you back to Melaka.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 6 Contributor
107 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
Reviewed May 27, 2014

Quick get-away 3D2N at The Settlement Hotel Melaka


Arrived around noon about 1230pm…
Car park is at the back of the hotel, so if you driving there please drive slowly in front of the hotel or you will miss the entrance to enter the car park.

Once park; walk towards the main entrance.
Check in area was ok and decent.
Welcome drink was provided.
Nevertheless, the room was not ready.
So they send us for lunch (since we took Tripadvisor lunch set offer)..
The 3 course lunch was ok; but waiting time for each course is long…
They informed the lunch is only one time; even though you stay for several nights (very much turn off…!)..

After we had our lunch, they guide us to our room on the 1st floor.
Room layout was decent with queen bed.
Cozy.
Toilet had a big tub and standing shower (2 in 1).
The tub is big and can fit 2 people easily.
Aircond, lights and all was functioning.
The mini bar they do give “a 1 time” 2 can drinks.
Free WIFI (internet)...

There is a small swimming pool at the car park / next to the spa.
It looks dated.

There are few eating spots around the hotel (walking distance).
If you like seafood they you should have a walk towards the Portuguese settlement (10 mins walk).

Breakfast at the hotel was ok.
During our first day (morning) we had buffet breakfast.
Choices are ok; not much to offer.
During our last day (next morning) they provide off the menu breakfast.

Overall the hotel location a bit far from the town (around 10 mins drive).

Had a good 2 nights stay.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TSI_DSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this review, June 4, 2014
Dear TSI_DSG,

Thanks for your review of your recent stay with us.

We apologise for the short wait you experienced during check in and we want you to know that as a VIP to our hotel, we will ensure that the waiting time for every guest is minimal and we hope you enjoyed the lunch we provided. Also, we apologise for the mis-communication on our free lunch offer. The tripadvisor offer enables you to enjoy either a set lunch or dinner for 2 persons for every night's stay.

Our chefs are constantly working on new and improved menus for breakfast, however when the minimum number of guests for breakfast is not met, we offer our guests a customized set breakfast of their choice. Please contact our room manager Mr. Lim who will assist you in ensuring your preferred breakfast menu is served to your liking.

We thank you once again for your constructive feedback and we certainly look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 25, 2014

Having a safe parking is our main concern - hence decided to give it a try after reading few good reviews. Was glad we made the right choice, hotel is new & staffs were polite & helpful.. wouldnt mind staying back this hotel next trip.. well done & keep up the good work!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank xstarrxchiangx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this review, May 26, 2014
Dear xstarrxchiangx,

Thanks for your review of your recent stay with us.

We're very happy that you appreciated our products and hospitality.
Do let us know what we can do to make your next stay even better. We would like to hear from you of any suggestions or comments that can make your next stay more memorable.

Thanks again and hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 20, 2014

A great place to stay and enjoy the comfort of this new hotel for a weekend getaway. Fantastic service by manager and staff, friendly and courteous. Well greeted upon arrival with cool towel and drink. Room was clean and well designed and laid out. Decor of hotel brightens the place and have that warmth feeling. Complimentary breakfast was tastefully good even though spread was not extensive. Love the muffins! Shuttle service to/fro city centre is added bonus to avoid the traffic jams and parking problem. Parking is at the back of hotel and not through main entrance. No problem though, as staff will assist to park for you while you check in. Will definitely come back again.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank THSee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this review, May 24, 2014
Dear THSee,

Thanks for your review of your recent stay with us.

We're glad that you appreciated our hospitality and products offered and we are always fine tuning and improving our service levels for our guests.

We took note of your breakfast comments and rest assured we're trying to create a breakfast menu that will be even more pleasing and comprehensive for all our guests. We're also constantly trying out new recipes and improving our food quality as well.

Thanks you again for highlighting your concerns and we assure you, we're listening to you and are making changes as we go along.

Hope to serve you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Settlement Hotel

Property: The Settlement Hotel
Address: No 63 Jalan Ujong Pasir | World Unesco Heritage City, Melaka 75050, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 166 Hotels in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Settlement Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
A luxury, romantic and trendy boutique hotel built on the premise of tracing Melaka roots and influences. It seeks to capture and preserve Melaka illustrious history, and to immerse our guests through an evolution of cultures and hospitality. Our hospitality is all about services. We warmly welcome you ~ Check-in as honored guest and check-out as our cherished friend. We also provide Free Shuttle to main attraction in Melaka. Selamat Datang (Welcome).Thank you. ... more   less 
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