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“My new preferred hotel in Melaka”

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The Settlement Hotel
Ranked #4 of 167 Hotels in Melaka
Certificate of Excellence
Reviewed June 8, 2014

I had never experienced such friendly environment with the hotels in Malaysia, towel & welcome drinks upon arrival and the smile on their face reminds me of the hotels in Thailand. They even have the courtesy to asked if we would like to use their shuttle service to town. Just put the so called 5 star hotels around Malaysia to shame.

The room was great and perhaps some of the picks i could take on would be the breakfast which has quite limited range of choice. Anyway this is not a major concern for me as you would get better food around the town of Melaka. The other thing is the parking which is actually behind the property with limited space, once it is full you would have to basically park outside their hotel parking compound.

  • Stayed: June 2014, traveled as a couple
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Thank LGH1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this reviewResponded June 12, 2014

Dear LGH1818,

Thanks for your review of your recent stay with us.

We take pride in knowing that we did our jobs well and in our business, the customer is always our bosses. We do take note on the breakfast selection as we are trying our best to fine tune the menus based on our varying guest palettes. Rest assured your suggestion is taken. On the note about car parks, if the car parks are full we will take immediate measures to ensure all our guests have adequate car parks at all times.

Thanks again and hope to see you soon.

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567 - 573 of 641 reviews

Reviewed May 31, 2014

The Settlement Hotel is the best hotel I have ever stayed at. The service was excellent, the food was good and the cakes was delicous-make sure you taste the cheesecake, it was so tasty.
My friend and I stayed here 12 days and we loved every single day. The employees were so friendly toward us all the time, everything was possible and they made all our wishes come true.
It was my friends birthday while we stayed here, and when we came back to the hotel after our dinner in town, the hotel had decorated the room with roses and baloons, and made the most incredible birthday cake ever. It was so sweet of them.
We will definitely recommend this hotel to everyone. Thank you, The Settlement Hotel, for the best stay ever.

  • Stayed: May 2014, traveled with friends
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3  Thank Matilde V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this reviewResponded June 3, 2014

Dear Matilde V,

Thanks for your review of your recent stay with us.

At the settlement hotel, we constantly strive to make a difference in the way we do things for our guests and very humbly put, we are extremely grateful to have had the opportunity to serve you and your friend on your auspicious occasion of his birthday. We truly recognise that we're not perfect and if there were any aspects of your stay here that we did not fulfill to your expectations, please let us know and we'll ensure that we fill the void for your next trip here.

So once again thanks for celebrating your friends special day with us and until we meet again, take care n

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Reviewed May 27, 2014

The Settlement Hotel is a great place to stay if you're visiting Malacca (Melaka). There's a shuttle bus available to & from the city centre (10 minutes). The rooms are not spacious but they're well designed, light, airy and very clean. The staff are attentive - they don't always get everything right - but better than most in Malaysia!
The cost of stayng is very reasonable, RM500 for 2 nights at the weekend - about GBP45 per night including a good breakfast. Well recommended.

  • Stayed: May 2014, traveled with friends
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1  Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this reviewResponded June 3, 2014

Dear Chris C,

Thanks for your review of your recent stay with us.

We're glad you enjoyed your time in Melaka and most importantly for giving us the opportunity to show you our very own brand of hospitality. We try to provide the best value for money accommodation and thank you for appreciating what we had to offer you.

Hope to meet you again real soon whenever your travels bring you back to Melaka.

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Reviewed May 27, 2014

Quick get-away 3D2N at The Settlement Hotel Melaka


Arrived around noon about 1230pm…
Car park is at the back of the hotel, so if you driving there please drive slowly in front of the hotel or you will miss the entrance to enter the car park.

Once park; walk towards the main entrance.
Check in area was ok and decent.
Welcome drink was provided.
Nevertheless, the room was not ready.
So they send us for lunch (since we took Tripadvisor lunch set offer)..
The 3 course lunch was ok; but waiting time for each course is long…
They informed the lunch is only one time; even though you stay for several nights (very much turn off…!)..

After we had our lunch, they guide us to our room on the 1st floor.
Room layout was decent with queen bed.
Cozy.
Toilet had a big tub and standing shower (2 in 1).
The tub is big and can fit 2 people easily.
Aircond, lights and all was functioning.
The mini bar they do give “a 1 time” 2 can drinks.
Free WIFI (internet)...

There is a small swimming pool at the car park / next to the spa.
It looks dated.

There are few eating spots around the hotel (walking distance).
If you like seafood they you should have a walk towards the Portuguese settlement (10 mins walk).

Breakfast at the hotel was ok.
During our first day (morning) we had buffet breakfast.
Choices are ok; not much to offer.
During our last day (next morning) they provide off the menu breakfast.

Overall the hotel location a bit far from the town (around 10 mins drive).

Had a good 2 nights stay.

  • Stayed: May 2014, traveled with family
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Thank TSI_DSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this reviewResponded June 4, 2014

Dear TSI_DSG,

Thanks for your review of your recent stay with us.

We apologise for the short wait you experienced during check in and we want you to know that as a VIP to our hotel, we will ensure that the waiting time for every guest is minimal and we hope you enjoyed the lunch we provided. Also, we apologise for the mis-communication on our free lunch offer. The tripadvisor offer enables you to enjoy either a set lunch or dinner for 2 persons for every night's stay.

Our chefs are constantly working on new and improved menus for breakfast, however when the minimum number of guests for breakfast is not met, we offer our guests a customized set breakfast of their choice. Please contact our room manager Mr. Lim who will assist you in ensuring your preferred breakfast menu is served to your liking.

We thank you once again for your constructive feedback and we certainly look forward to seeing you soon.

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Reviewed May 25, 2014

Having a safe parking is our main concern - hence decided to give it a try after reading few good reviews. Was glad we made the right choice, hotel is new & staffs were polite & helpful.. wouldnt mind staying back this hotel next trip.. well done & keep up the good work!

  • Stayed: May 2014, traveled with family
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2  Thank xstarrxchiangx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this reviewResponded May 26, 2014

Dear xstarrxchiangx,

Thanks for your review of your recent stay with us.

We're very happy that you appreciated our products and hospitality.
Do let us know what we can do to make your next stay even better. We would like to hear from you of any suggestions or comments that can make your next stay more memorable.

Thanks again and hope to see you again soon.

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Reviewed May 20, 2014

A great place to stay and enjoy the comfort of this new hotel for a weekend getaway. Fantastic service by manager and staff, friendly and courteous. Well greeted upon arrival with cool towel and drink. Room was clean and well designed and laid out. Decor of hotel brightens the place and have that warmth feeling. Complimentary breakfast was tastefully good even though spread was not extensive. Love the muffins! Shuttle service to/fro city centre is added bonus to avoid the traffic jams and parking problem. Parking is at the back of hotel and not through main entrance. No problem though, as staff will assist to park for you while you check in. Will definitely come back again.

  • Stayed: May 2014, traveled as a couple
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2  Thank THSee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this reviewResponded May 24, 2014

Dear THSee,

Thanks for your review of your recent stay with us.

We're glad that you appreciated our hospitality and products offered and we are always fine tuning and improving our service levels for our guests.

We took note of your breakfast comments and rest assured we're trying to create a breakfast menu that will be even more pleasing and comprehensive for all our guests. We're also constantly trying out new recipes and improving our food quality as well.

Thanks you again for highlighting your concerns and we assure you, we're listening to you and are making changes as we go along.

Hope to serve you again soon.

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Reviewed May 15, 2014 via mobile

Hotel is very new, the staff are very polite and helpful. The room we booked had a nice practical layout, the best is the bathroom which came with a nice stone tub. Will definitely come back to this hotel during my next visit to Malacca. The parking is ample and secure for my car.

Stayed: May 2014, traveled as a couple
1  Thank Felixng2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Settlement_Hotel, General Manager at The Settlement Hotel, responded to this reviewResponded May 16, 2014

Dear Felixng2013,

Thanks for your review of your recent stay with us.

We're extremely humbled by your kind words and are very pleased to know that you enjoyed your stay here. Please let us know if there is something else we can do better when you decide to visit us again.

We look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Settlement Hotel

Address: No 63 Jalan Ujong Pasir | World Unesco Heritage City, Melaka 75050, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 167 Hotels in Melaka
Price Range: $35 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Settlement Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
A luxury, romantic and trendy boutique hotel built on the premise of tracing Melaka roots and influences. It seeks to capture and preserve Melaka illustrious history, and to immerse our guests through an evolution of cultures and hospitality. Our hospitality is all about services. We warmly welcome you ~ Check-in as honored guest and check-out as our cherished friend. We also provide Free Shuttle to main attraction in Melaka. Selamat Datang (Welcome).Thank you. ... more   less 
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