I am disappointed by the way Naza hotels car park are being managed. I am a paying guest in the hotel in Malacca Naza Talyya on the 7th - 8th April 2012.
Was told that there is guard doing the rounds in the car park to assure safety of all cars. Sadly,I don't see any guards doing the rounds as claim.
Saw a sleeping guard though, but was told it was KIA guard.
My car was damaged due to a failed attempt to break in and the alarm system and keyhole to the car boot is damaged.
Complained and was told by security advisor that there is a sign there and hotel policy that state clearly park at your own risk.
It is unfair to all guest. For all I know, Naza staff can team up with a group of robbers to help themselves with the guest cars. Am I right? So should 1 guest stay in the car to assure safety of their car? We pay for the holiday trip, selected Naza hotel , but the management did not assure the safety of the cars. It seems it is a usual occurrences, as one of the guard told me that you should park further in front to avoid these from happening. Well, there you go. That's the reason for the sign 'park at your own risk'.
Well what I asked for was to be compensated for these misfortune cause by the car park of the Naza Talyya hotel poor management. Was told by Security personnel I need to make a report, so they can take my report to do a claim for insurance and they can compensate. How marvelous is that? Why can't the management check from the CCTV, acknowledge its their fault, and compensate the guests, improved on security to avoid issues like this from happening in the future?
- Official Description (provided by the hotel):
- Description Embracing the weary traveller after a day of exploring the historic sites of Malacca City. Hotel Sentral Riverview, located in the heart of Malacca City. With blend of polished charm rarely seen in hospitality, we offer something for everyone, be it a single traveller or a family of travellers. With our recently upgraded facilities and ample guest room accommodations, there is truly something for everyone. General Information If what you're looking for is a conveniently located hotel in Malacca / Melaka, look no further than Hotel Sentral Riverview Melaka. Only 2.9 km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. With its convenient location, the hotel offers easy access to the city's must-see destinations. Offering hotel guests superior services and a broad range of amenities, Hotel Sentral Riverview Melaka is committed to ensuring that your stay is as comfortable as possible. To name a few of the hotel's facilities, there are 24-hour front desk, luggage storage, safety deposit boxes, elevator, coffee shop. The ambiance of Hotel Sentral Riverview Melaka is reflected in every guestroom. internet access - wireless (complimentary), internet access - wireless are just some of the facilities at your disposal. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. When you are looking for comfortable and convenient accommodations in Malacca / Melaka, make Hotel Sentral Riverview Melaka your home away from home. ... more less
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- Also Known As:
- Naza Hotel Melaka