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“Bad Management,Bad Services & No Responsible Person.”

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Garden City Melaka Service Apartments
Ranked #84 of 122 Specialty Lodging in Melaka
Melaka, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Bad Management,Bad Services & No Responsible Person.”
Reviewed November 8, 2011

I book frm agoda and jst wan to comform my book i call at reservation but she pass me the line to the other person her name T.......Y. i ask her c/in wat time then she answer me 2pm(ok fine),i ask her if the room big enough a not for us big family she can't even answer me,wat will happen if we go there and no rooms so we have to squezz each other.why she don't know the room big or small then why she want became a reservation for. i ask her again if the shopping mall very near a not she said ya near but once we go there poor my grandmother have to walk frm Garden City to Dataran Pahlawan. she not clever enough and never thing . my hubby and mother so mad and angry to her and we wanted to go to the office make complaint but we thing we put at review so that everybody know . don't stay at this place all lies. they want money but all staffs useless.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aaron306997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
Singapore, Singapore
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 11, 2011

Its a waste of money, services are poor. Not well maintained.
Bathroom is horrible -- very dirty & not at all separated with toilet. Its very small.
Kitchen doesnt have hot plate & facilities are for namesake.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank frmsgp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Melaka hotels

Kuala Lumpur, Malaysia
1 review
Reviewed September 2, 2011

I have been staying there for over a month. Paid a month rental as a deposit, and been promised will be refund within a month after check out. Now, two months past, call them many times to check the deposit status, but they just give me different kind of excuses, like manager's room been locked, can't get the file, manager not in the office, don't know when will be back, nobody sign for the cheque,etc.... very disappointed.

  • Stayed June 2011, traveled on business
    • Service
Helpful?
Thank pang1813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KL
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 2, 2011

We have 2 cars travel to Melaka on 04/06/2011. Around 3pm, we check-in at Garden City Melaka Service Apartments counter, and then enter to apartment. When the 1st car is reach the barrier machine, the barrier is open, then the 1st car just cross it. After the 1st car cross, the barrier still open, but when the 2nd car cross the barrier machine, the barrier suddenly get down & knock on the rear of car. We stop and check the car immediately, but the Malay Fat Guard stand there and blame us. Hey, there are no one informs us need to do gate pass when reach to barrier machine, additional that the barrier is open when we cross, what wrong with us!? The guard already knows the barrier machine got problem, why not just lock it as open situation?

Around 11pm, when we waiting another car back to apartment at barrier machine, notice that the machine will not automatic close after the 1st car cross, 2nd car can cross without do gate pass, but the 3rd car will get knock if they do not do gate pass.

Already make a complaint when check out, but no any use at all, their management service is very bad & no any responsibility at all....

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ConnieNg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 29, 2011

My sister's family, husband, wife and two young kids aged 9 and 7, and our family of three, my son, daughter-in-law and I decided to go to Melaka on a day trip. There was just so much to see and experience. The historical architecture, the sights and sound attracted attracted both the adults as well as the kids. The plethora of food is an absolute adventure for the palate. Lost in this wonderful wonderland we lost track of time. After a sumptuous dinner as we sanguinely sipped cool coconut water enjoying the balmy air, the kids suggested that we stay over in Melaka. It being a Saturday the adults did not argue and agreed. As it was an impromptu decision, we were not booked into any accommodation. We drove around Melaka Raya and stumbled upon the Garden City Melaka Serviced Apartments.

Although booked out, the receptionist was courteous and most kind, going out of her way to help. She checked her register, made a few phone calls to housekeeping and advised that we were lucky as one of the units had just come available due to an early check out of the guest. The receptionist apologized that it might take a while for the unit to be cleaned and readied. Having spied a swimming pool we decided to shop for some essentials including swimming gear. Good thing the shops open to late in Melaka.

When we returned the apartment was ready and we gratefully took the keys and drove over to Crystal Tower. Some children were enjoying themselves in the swimming pool and we made a mental note that we must go for a dip in the morning before we leave. The seven of us cramped into the lift but was too tired to notice the cement rendered corridor.

When we entered the unit, the kids were ecstatic with the spaciousness of the 3 bed room unit. Exploring and investigating each room they chose the one with the most windows. The unit was airy and clean. The linen was freshly laundered and the beds were neatly turned down. The furnishing was a bit dated but was clean and well maintained. The comfortable couch was heaven to put our feet up after a busy day.

The next morning we could not wait to go for a dip in the pool. From our balcony we could see the inviting shimmering waters modestly fringed by foliage. The kids were wowed by the hanging bridge and water fall and quite an adventure playing in and out of the water. The water was clear and the pool was big enough to share with five other guests. Kids free the adults enjoyed a good soak and swim.

Sadly all too soon it was time to pack up and check out. Thank you Garden City Melaka Serviced Apartments for your courteous and pleasant hospitality. We thoroughly enjoyed our stay and would certainly look forward to come back again!

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Cooldudd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed July 17, 2011

We were a little desperate - it was the weekend of the KL demos, and Melaka was booked out. We like apartments as it gives a bit more room, 'we' being grandmother, mother and pre-teen daughter. This one is presented as 'holiday home stay' and 'holiday apartments' - which is a good ruse for disguising what it actually is, which is an old tired and poorly maintained condo.
Good points - it's not TOO far away from the action (next to Bandar Hilir police station), it has a nice pool area, it is clean, parking galore and the owner was very sweet.
Bad points - it is TOO far away from the action to walk. The owner wanted CASH when we arrived, which I didn't have (and would have refused anyway). We walked to the office and used my Visa. The shower is in the toilet/bathroom combo, which means it's usually very wet underfoot, and while it has a wee kitchen, there is NOTHING in it - no toaster or cereal bowls or even a knife.
Things we could live with - shabby furniture, threadbare sheets and rather desperate lift - and with earplugs the noise from the stairwells (children shrieking and a drummer) was tolerable from the smaller bedroom.
Oh - and did I mention it was RM640 for only two nights? We felt totally ripped off, and I felt really embarrassed at taking my mum to this third rate property :-(
Lessons: BEWARE of accommo options with bland titles like 'perfect homestay' and 'holiday apartment hotel' - some are bad condos masquerading as serviced apartments. Get the actual NAME of the property and do some homework (wish I had - but was too short of time to do a proper job :-( ) You don't find out until you're there - at which time it is toooooooooooo late to change.
Also I think they're running a racket, the internet paperwork said we were in one apartment, however we were shown to another. On reflection I should have jumped up and down a bit more, however bit hard en famille with one's mother and daughter in tow!

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Victoria451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
120 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed March 30, 2011

Well, not too much to say about this place. Booked it on-line and suffered the consequences. Pictures of the apartment looked great, BUT, they must have been taken a long, long time ago, or they have a show apartment somewhere in the complex. Got to have been the worst place I have stayed in for a long time - fortunately it was for only one night. Basically this is a condo block where people have bought apartments and are renting them out for holiday stays.

Had a two bedroom apartment. Some sort of air conditioning in each room, but nothing in the lounge area. Minimal bedding or towels, and even if you used the towels they where so thin you would have taken a long time to dry yourself.

Bathroom/shower was a toilet seat and a house with a shower head - suggest you put the toilet paper somewhere were it won't get wet before you have a shower. It's also en-suite to the master bedroom, so anybody wanting to use the toilet has to walk thru the master bedroom to get to it.

Kitchenette was interesting but I am guessing used little. Fridge/freezer was switched off but would have been off little use anyway as the door didn't close.

Had a TV in the lounge, however it was older than the building itself, so couldn't even plug our kids portable DVD player into it.

Room Tip: Don't bother, look somewhere else.
See more room tips
  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IainDM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Garden City Melaka Service Apartments

Property: Garden City Melaka Service Apartments
Address: Suites 1, Penthouse, Bangunan, Draland, 9, Jalan Merdeka, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Free Parking Swimming Pool
Hotel Style:
Ranked #84 of 122 Specialty Lodging in Melaka
Price Range (Based on Average Rates): $
Hotel Class:3 star — Garden City Melaka Service Apartments 3*
Number of rooms: 6
Reservation Options:
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Also Known As:
Garden City Melaka Service Apartments Hotel Melaka

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