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“Fall short of expectations”

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Bayview Hotel Melaka
Ranked #98 of 167 Hotels in Melaka
Reviewed January 3, 2014

Hotel was generally clean and acceptable by my standards but it lack the finer details. Wifi for example had to be purchased and because I check in rather late the hotel was not flexible enough to prorate the charges, instead insist that we pay a full 24 hr wifi charges which my husband was not willing to. And for the kind of $ we paid, I would expect that they could provide toiletries like a toothbrush or that miniature toothpaste that I used to see at hotels. We were not able to get toiletries when we arrived and we were rushing to checkin so I was kind of surprised that miniature toiletries were not available for used. No mini bars. I wouldnt have mind it if it was a budget hotel but this clearly wasnt a budget hotel. There was just something lacklustre abt it. Not the kind of hotel I would recommend or come back to again. We only stayed for one night.

  • Stayed: December 2013, traveled as a couple
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1  Thank Juzaila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayviewMelaka, Public Relations Manager at Bayview Hotel Melaka, responded to this reviewResponded February 16, 2014

Thank you for your feedback. Refurbishments of our Superior Rooms are currently being carried out on a floor by floor basis. Meanwhile, for added comfort, do opt for our Deluxe Rooms with Jacuzzi and Rain shower which we are certain will meet your expectations. Notwithstanding the above, we appreciate your feedback and look forward to being of better service to you.

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Reviews (324)
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169 - 175 of 324 reviews

Reviewed November 26, 2013

I paid RM 258/night, totally not worth the money. The room is very rundown with old furniture, dirty carpet, greyish bathtub, stained bed sheet & sagging sofa. Can't sleep as the air con noise was extremely loud. Breakfast served with fried bee hoon, bread, hot dog, ham, curry chicken, coffee, tea etc….taste wise worse than local kopitiam. Overall I wouldn’t stay at this hotel again unless they renovate the whole place.

  • Stayed: November 2013, traveled with friends
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3  Thank ylau01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayviewMelaka, Public Relations Manager at Bayview Hotel Melaka, responded to this reviewResponded December 15, 2013

Thank you for your feedback. We regret that your stay with us was not to expectation. Renovations of our Superior Rooms are in the pipeline on a floor by floor basis and the hotel is in the midst of installing a new chiller for the entire hotel which will be completed by January 2014. Meanwhile, for added luxury, we would recommend our Deluxe Rooms which we are confident will meet your expectations.
Thank you and best regards
Francesca Lopez
Public Relations Manager

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Reviewed November 6, 2013

I spent 2 weeks in this hotel last May. It was reasonably clean, although you can see that the furnishings and the building are getting old. They have plenty of space to park your car and the parking lot seemed secure.
My first room had a view of row houses a the Chinese cemetery (not so nice). The second room (I was moved after the air-conditioning stopped working on my floor) had a view of the Straits of Malacca (FAR away in the distance), but I was able to see some nicer sunsets.
The staff were generally friendly, although they couldn't recommend many places for me to eat which is weird in a city known for food. I had to eat out for every meal as the food in the hotel was terrible. WAY too much oil.
It takes about 10 minutes to walk to the old UNESCO part of Melaka from the hotel and another 5-10 minutes to get to the other end of Jonker Walk.

Room Tip: Get a room on the front side of the hotel for a better view.
  • Stayed: May 2013, traveled on business
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Thank The_Next_Escape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayviewMelaka, Public Relations Manager at Bayview Hotel Melaka, responded to this reviewResponded December 15, 2013

Thank you for your constructive feedback. We shall strive to improve our facilities and services in our efforts to serve you better. Meanwhile, we look forward to welcoming you back to Bayview Hotel Melaka soon.
Best regards
Francesca Lopez
Public Relations Manager

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Reviewed November 2, 2013

The elevators were down in the morning during peak season. A lot of guests were forced to take the emergency stairs. My friends and I were told that we could book a taxi trough the receptionist, but when we wanna depart, the middle-aged female staff in the receptionist suddenly told me that the taxi is not available and there was nothing that she could do to help us. She even told us to look for our own taxis OUTSIDE the hotel when it was raining. What kind of logic is that? Definitely not going to have a second stay here.
The room was okay tho. The hotel is 15 minutes away from Jonker Street :)

  • Stayed: November 2013
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1  Thank tofumilk15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayviewMelaka, Public Relations Manager at Bayview Hotel Melaka, responded to this reviewResponded December 15, 2013

Thank you for your feedback. We hope that your stay in Melaka was pleasant aside from the Taxi incident. Your feedback has been channeled to the Front Office Manager to ensure such an incident is not repeated. We apologise for the inconvenience caused and look forward to being of better service to you in future.
Thank you and best regards
Francesca Lopez
Public Relations Manager

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Reviewed October 8, 2013

When i check-in into this hotel, the reception staff is friendly and gave us our room when we arrive early. When we got into our room, we are really disappointed as they gave us a view that is not a city view and the view is facing the housing area and also cemetary.. to me its really unacceptable. The worst part is that the toilet is smelly with Urine smell!!!! I quickly request for another room change, and unfortunately they say that all double rooms are unavailable. Then next i requested for someone to clean up the toilet. Waited for long 30 mins and no one came up. called a few times and still no one came up until my husband went down to the reception to check why is the housekeeping taking such a long time to come over to our room. finally waited for 40 mins and the housekeeping came and clean the toilet. Then the Urine Smell is still there. They couldn't find where is the problem, and we have to bear with the Urine smell the whole night even after we close the toilet doors... I'm definately won't be coming back to this hotel again after having such an unpleasant night with them.

Room Tip: Do get city view room, or else you will be facing a housing areas and also cemetary.
  • Stayed: September 2013, traveled with family
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1  Thank Daphne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayviewMelaka, Public Relations Manager at Bayview Hotel Melaka, responded to this reviewResponded December 15, 2013

Dear Daphne
Thank you for your feedback. We regret that the matter was not immediately rectified during your stay and rest assured that we have taken the necessary corrective measures to address the leak which caused the damp smell. Once again we apologise for the discomfort and look forward to an opportunity to be of better service to you in future.
Thank you and best regards
Francesca Lopez
Public Relations Manager

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Reviewed October 2, 2013

The hotel was good for an overnight stay near to the historic area of Melacca. The room was clean and comfortable and the breakfast was good. We had problems with the room safe and they were very slow sorting it out - in fact they failed to sort it out - and that wasted a lot of our time for visiting the town.

  • Stayed: August 2013, traveled as a couple
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Thank Layces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayviewMelaka, Public Relations Manager at Bayview Hotel Melaka, responded to this reviewResponded October 3, 2013

Thank you for your feedback. We regret to hear about the "hiccup" on the safe deposit box and apologise for the inconvenience caused. Nevertheless, we are glad that overall your stay with us was comfortable and hope that your visit to Historical Melaka was pleasant.
Thank you and best regards
Francesca Lopez
Public Relations Manager

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Reviewed September 15, 2013

This is not a luxury hotel, and once you realise that, there should be no problem. The furniture and decor is dated (1980's) but is spotlessly clean. The lobby, however, is very nice and modern. My room was fine - comfortable bed, excellent air con that worked, lots of hot water, and good supply of free tea, coffee and mineral water. Bathroom was spotless. Limited TV channels, however. Food is adequate at breakfast. The staff, however, were wonderful - very helpful and polite and courteous and always smiling! (I can't say the same for some of the other guests in their attitude towards the staff - very impatient and impolite...). If you're looking for somewhere that's cheap and cheerful and within walking distance of the tourist spots of Melaka, then this hotel is fine

Stayed: September 2013, traveled solo
2  Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayviewMelaka, Public Relations Manager at Bayview Hotel Melaka, responded to this reviewResponded October 3, 2013

Thank you for your feedback. It is such a joy to receive your kind compliments and we shall convey your feedback to our staff. It is guests like you who make their day to day work life a gratifying experience.
Meanwhile, we look forward to welcoming you back to Bayview Hotel Melaka during your next visit.
Thank you and best regards
Francesca Lopez
Public Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bayview Hotel Melaka

Address: Bayview Hotel Melaka Jalan Bendahara, Melaka 75100, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #98 of 167 Hotels in Melaka
Price Range: $28 - $71 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bayview Hotel Melaka 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
Ideally located in the heart of the historical city, Bayview Hotel Melaka boasts 188 spacious guest rooms including luxurious suites with Jacuzzi and kitchenette, 6 dining and entertainment outlets including a dance club and KTV studio, a comprehensive range of recreational facilities from gym to spa pool and toddler's pool as well as complete meeting and convention facilities. For business or leisure, find it all at Bayview Hotel Melaka. ... more   less 
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Also Known As:
Melaka Bayview Hotel

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