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“Went there,saw it,bought the T-shirt;But the only thing rocking was the babies in their pushchairs!”

Hard Rock Cafe Melaka
Ranked #12 of 691 Restaurants in Melaka
Cuisines: International
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Kuala Lumpur, Malaysia
Level 6 Contributor
117 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 523 helpful votes
“Went there,saw it,bought the T-shirt;But the only thing rocking was the babies in their pushchairs!”
Reviewed April 8, 2013

We went here on a weekend trip to Melaka. The Hard Rock Cafe is indeed in a nice location, but appears somewhat out-of-place in this historical area. We thought we'd give it a try, after all It was hot outside and we were hungry....!

Having first been to the Rock Shop, we went into the restaurant to have our lunch. The first impressions were that it was a nice spacious,clean place .

However, I soon noticed that the Melaka HRC has followed after the KL cafe since its refurb a few years ago....
ie: Rather than being a 'Hard Rock' cafe for adults, couples and drinkers.... it is actually more like a MacDonalds: Dozens of noisy kids running around with balloons, even babies in pushchairs... I kept thinking that at any time, someone will appear dressed in a giant guitar or burger costume and start dancing gangnam style with the kiddies!

The staff seem to have been completely thrown that we had entered via the shop rather than by the main entrance, as we sat at the table for around 10 minutes, completely ignored, before waving down a passing member of staff and requesting a food menu.

The staff member walked all the way to the main door to get menus,handed them to us, and then immediately walked off again without even asking if we would like a drink while we decided on our meals......Nobody returned to take our order, so we waved down another member of staff who took our food (and ,finally,drinks).

There was a member of staff who appeared to be employed solely to poke his head out of various doorways and shout 'rock and roll' in a stupid voice every now again. This was just annoying and retareded, especially when people were trying to be served but being ignored.

The food came in good time:- Twisted mac,chicken & cheese, and a bacon cheeseburger. Both were almost the same as we would have got in HRC KL, though the sauce on the mac cheese was somewhat more watery.. The beer and lemondade were nice and cold . Everything was the same sky-high westernised prices as KL.

At no point did anyone return to ask if we wanted another drink, even though our glasses remained empty for some considerable time and many staff walked past.... nobody asked if we had enjoyed our meal, or if we wanted dessert....so we asked for the bill, and left, almost tripping over a dozen children who were running around with balloons.

The open-plan concept really doesnt do this place any favours. WIth all the kids running about, It just makes it look like a giant 'play barn' rather than a bar/restaurant.

Went there,saw it,bought the T-shirt;But the only thing rocking was the babies in their pushchairs! May give this place another try if it decides to grow up....

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank WorldBreeze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hard Rock Cafe M, General Manager at Hard Rock Cafe Melaka, responded to this review, April 9, 2013
Dear guest,

Thank you for your valuable feedback on your recent visit to Hard Rock Cafe Melaka. Our guests are consists of young and old and as you have seen on your visit. We do not restrict anyone from our cafe as we are a family restaurant. Sundays we normally full with families with young children and on weekends with diners and drinkers not to mention big bikers. We are sorry that we have overlooked your table as the sign says in the Rock Shop for meals and drinks please refer to Host Counter as they will lead you to a table and will be attended by a dedicated server. All staff members have been trained to carry out their tasks in their own department and their respective sections. The prices are according to the big portions that we serve for a big appetite guests and most of the time they are good to share as well. We also have sides and smaller portion of food items in the menu for small eaters. And again, I am truly sorry that you visit this time did not go as you planned as we have overlooked on the finer points and thank you for your valuable feed back. Guests feed backs like yours are very important for us to even improve our service level and food quality. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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725 reviews from our community

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Rating summary
    Food
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    Value
    Atmosphere
Date | Rating
  • Arabic first
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English first
Singapore, Singapore
Level 3 Contributor
23 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Impressive But Nothing Big Deal”
Reviewed April 8, 2013

Everything was as expected from that I expected them to do at Hard Rock cafes around the world. Been to a few and yes, their service here is on par with the rest. Staffs are very friendly and totally bring out the feeling of dining at Hard Rock Cafe.

Food prices are above average but drinks are way over pricey. I would say, this is in Melaka and thus, the price should be lower. If you are in KL or SIngapore, then that's a whole different story.

Didn't stay on for the band though.

Overall, it is a good experience there and would definitely be back for more.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank T3chnology
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hard Rock Cafe M, General Manager at Hard Rock Cafe Melaka, responded to this review, April 9, 2013
Dear guest,

Thank you for your kind feedbacks. Our prices are as competitive with rest of the watering hole here in Melaka and our Happy Hour prices on weekdays are cheaper with most of the bars and restaurants in the city. Good to know you have enjoyed your time here in Hard Rock Cafe Melaka and hope to see you again in the very near future. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 5 Contributor
89 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Spacious with great staffs”
Reviewed April 8, 2013

Went there on 4/4/13 after group meeting and was amazed of the ambience. The mixture of old building with new renovation just was the perfect blend. Staffs were friendly and courteous from the begining. Food portion was as usual large but still tasty. From the previous reviews, I believe they have improved. But what blew my mind was the band. Crazy good. Especially when they sang Bohemian Rhapsody. OMG! By that song alone, it is worth the trip again. Go check it out

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank damianteh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hard Rock Cafe M, General Manager at Hard Rock Cafe Melaka, responded to this review, April 9, 2013
Dear Guest,

Thank you for your valuable feedback and great to know that you enjoyed your time here in Hard Rock Cafe Melaka. Hope to see you soon, thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
255 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 221 helpful votes
“Still in training/no atmosphere/ staff too cool for the customers”
Reviewed April 4, 2013

We couldnt wait to try the Hard Rock, especially to try the cocktails and hear some music
Its very new of course which is great and as previously mentioned the location is unbeatable
There are dozens of staff all dressed up with many Hard Rock badges most of them spent the time looking at themselves in the mirror and not attending to customers !!!
The drinks we ordered were not cold- which is pretty bad in Melaka which is steaming hot
We had to help ourselves as staff were busy talking to each other, they seem keen but are still very obviously in training and are not sure what kind of service and flexibility to provide their customers
Its expensive for Malaysia and thankfully the food was good in quantity and quality
Would we go back - yes probably if in melaka as there is not alot of choice to eat out
There is no atmosphere its a huge big shed of a room would get overbearing at night

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank boski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hard Rock Cafe M, General Manager at Hard Rock Cafe Melaka, responded to this review, April 6, 2013
Dear Guest,

Thank you for your valuable feedback on your visit to Hard Rock Cafe Melaka. I am dissapointed to hear that you drink orders are not up to you expectations and I have spoken to the bar manager in ways of improving our beverage delivery and consistency. Indeed there are few members of staff on training and this should not an excuse to avoid customer service. I would like to apologise as we did not meet your expectations. As the cafe still in infancy stages, comments like yours will ensure that we improve and serve future customers better. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
251 reviews
88 restaurant reviews
common_n_restaurant_reviews_1bd8 190 helpful votes
“Disappointed and left wondering why HRC has invaded Melaka”
Reviewed April 2, 2013

Disappointed with this HRC outlet… I always order the Nachos at HRC and the version served in Melaka was drowning in fake, liquid, fluorescent cheese.

On the brightside, the staff here are some of the friendliest you’ll ever meet, and the location is inspired… right at the start of Jonker market and on the river facing the iconic Dutch Square and Christ Church. And our kids loved everything they ate.

I’m a fan of HRC and make a point to visit when staying in a new city. But there is something unsettling about the appearance of HRC in Melaka. Melaka has managed to retain a certain “heritage village on the river” vibe, and I’m seriously afraid for the town now that American megachains have arrived. Don’t get me wrong… I do enjoy a good American megachain. But I just feel like this isn’t the place.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank manasicaje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hard Rock Cafe M, General Manager at Hard Rock Cafe Melaka, responded to this review, April 4, 2013
Dear Guest,

Thank you for being raving fan of Hard Rock Cafe and visiting us in all occasions. We have raised the standard of service in Melaka with dedicated and friendly staff and I would like to thank you for the observations and feedbacks on our staff. I am dissapointed to hear that your favourite Nachos was not served as it should be. I have spoken to our chef and remedy actions have been taken to ensure the quality of food maintained at highest level same as in all the cafe's worldwide. I would personally like to take this opportunity to thank you for your feedback. Comments like yours makes us to strive even better and raise the standard of our food and services. Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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