We went here on a weekend trip to Melaka. The Hard Rock Cafe is indeed in a nice location, but appears somewhat out-of-place in this historical area. We thought we'd give it a try, after all It was hot outside and we were hungry....!
Having first been to the Rock Shop, we went into the restaurant to have our lunch. The first impressions were that it was a nice spacious,clean place .
However, I soon noticed that the Melaka HRC has followed after the KL cafe since its refurb a few years ago....
ie: Rather than being a 'Hard Rock' cafe for adults, couples and drinkers.... it is actually more like a MacDonalds: Dozens of noisy kids running around with balloons, even babies in pushchairs... I kept thinking that at any time, someone will appear dressed in a giant guitar or burger costume and start dancing gangnam style with the kiddies!
The staff seem to have been completely thrown that we had entered via the shop rather than by the main entrance, as we sat at the table for around 10 minutes, completely ignored, before waving down a passing member of staff and requesting a food menu.
The staff member walked all the way to the main door to get menus,handed them to us, and then immediately walked off again without even asking if we would like a drink while we decided on our meals......Nobody returned to take our order, so we waved down another member of staff who took our food (and ,finally,drinks).
There was a member of staff who appeared to be employed solely to poke his head out of various doorways and shout 'rock and roll' in a stupid voice every now again. This was just annoying and retareded, especially when people were trying to be served but being ignored.
The food came in good time:- Twisted mac,chicken & cheese, and a bacon cheeseburger. Both were almost the same as we would have got in HRC KL, though the sauce on the mac cheese was somewhat more watery.. The beer and lemondade were nice and cold . Everything was the same sky-high westernised prices as KL.
At no point did anyone return to ask if we wanted another drink, even though our glasses remained empty for some considerable time and many staff walked past.... nobody asked if we had enjoyed our meal, or if we wanted dessert....so we asked for the bill, and left, almost tripping over a dozen children who were running around with balloons.
The open-plan concept really doesnt do this place any favours. WIth all the kids running about, It just makes it look like a giant 'play barn' rather than a bar/restaurant.
Went there,saw it,bought the T-shirt;But the only thing rocking was the babies in their pushchairs! May give this place another try if it decides to grow up....
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