I booked 2 rooms for the first day of CNY. My room was clean but smaller than expected. After a great night out, I went to bed at 4 AM but suddenly, there was a very prominent motor noise coming from the ceiling. I called the front desk chap and he did not have a clue as to where the noise was coming from.
As it was fully booked, he could not give me a replacement room.
I lied in bed with my eyes wide opened and eventually the noise stopped just before 7am.
I went down to talk to the front desk and the chap informed me that there was a special air-conditioning duct used for cleansing purpose and the motor sits directly above my room, room 205.
I filed a complaint with the front desk and asked to be contacted by the hotel manager. It has been 3 weeks since I filed the complaint but I have not yet heard anything from the hotel management, not even an apology.
This is not an acceptable practice since the management knows full well the air-conditioning cleansing cycle in room 205 and the noise yet they are quite happy to rent out the room.
This hotel needs to beef up their customer service. Once you have paid the money - they asked for full payment at check-in, which is very unusual, they do not want to know any issues.
I had breakfast, the food was less than appealing and the service is appalling - stoney faces.
Unfortunately, I paid by cash and a word of warning - use credit card in future and avoid this hotel if possible and most importantly, avoid room 205.
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