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“Wonderful hotel with preserved history”

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The Majestic Malacca
Ranked #2 of 166 Hotels in Melaka
Certificate of Excellence
Baltimore, Maryland
Level Contributor
87 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Wonderful hotel with preserved history”
Reviewed July 8, 2013

A wonderful hotel with a charming colonial feel, friendly and outstanding service, and beautifully appointed rooms. There are better located hotels--the Majestic is a short walk or cab ride to the historic areas--but we were very glad we stayed there.

I can think of only one minor suggestion for improvement: the free internet was great, but required a cable for access in the rooms. These days, many people access the internet using devices that can't be plugged in.

Room Tip: You're likely to be in the new building, which isn't much to look at from the outside, but h...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank JGBaltimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenQuah, General Manager at The Majestic Malacca, responded to this review, July 12, 2013
Dear Guest,

Thank you for your feedback and we are delighted to know that your stay was pleasant. As part of our continuous improvement, we are in the midst of installing complimentary WIFI access in all rooms soon. Thank you for staying with us and we look forward to your visit again.

Warm regards,
Ben Quah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (247)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore, Singapore
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 8, 2013

The room was big and clean, the bed was big too, especially the bathtub, it was so beautiful. Staff was friendly and converse well in english. Breakfast though not much variety, but you are able to order from menu to get the hot and fresh food. The orange juice was freshly squeezed. The interior design was so beautiful. The hotel was very detailed, they even provide little snacks at the lobby for guest while waiting. Welcome tea and keuk was also provided upon arrived. The hotel was abit far (abt 15min walk) from jonker street. The hotel surrounding has construction work going on, resulting not so beautiful river view. The swimming pool was nice, but too small to swim. Room service kind of slow. All the rooms looks alike, just different side of the layout

  • Stayed May 2013, traveled with friends
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Helpful?
Thank venuspasserby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenQuah, General Manager at The Majestic Malacca, responded to this review, July 12, 2013
Dear Guest,

Thank you for your feedback and it is much appreciated. We look forward to your next visit.

Warm regards,
Ben Quah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 6, 2013

Our first trip with our 2 month old, Majestic made our stay extra special. Gorgeous rooms and the best hotel staff I've had the pleasure of interacting with in some time. I would not stay elsewhere.

The bed and linens were great and we loved that claw tub! We were impressed by the complimentary walking tour and enjoyed our the breakfast. Our room on the 10th floor had a great view. Great location to go out and explore from. Historic look without feeling stuffy.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank erikagotthetravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenQuah, General Manager at The Majestic Malacca, responded to this review, July 12, 2013
Dear Guest,

Thank you for your feedback and we are delighted to know that your stay was pleasant. We certainly look forward to your next visit.

Warm regards,
Ben Quah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
AUCKLAND, NEW ZEALAND
Level Contributor
170 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed July 3, 2013

It is a lovely hotel and it was a good finish to our Asia trip.
Although the hotel is not perfect, it is the only place we would stay in Malacca.
The rooms have room for improvement - they are a bit tired - but we couldn't fault the rest of the hotel. We enjoyed high tea, liked coming back to a lovely sanctuary at the end of a busy day and found the location good. The staff are generally very friendly.
The walking tour provided by the hotel was excellent and we met some other lovely guests on the tour to.
We had dinner one night at the Mansion restaurant. Not perfect, but OK.
The breakfast was excellent.
In summary, if we return to Malacca we will stay here again without hesitation.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewZealand-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenQuah, General Manager at The Majestic Malacca, responded to this review, July 12, 2013
Dear Guest,

Thank you for staying with us and noted on your feedback. It is much appreciated and we look forward in welcoming you back again.

Warm regards,
Ben Quah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
115 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed June 28, 2013

This boutique hotel in Malacca, Malaysia has a lot going for it but attention to details could stand some slight improvements. Still I would not hesitate to recommend it. Built in the middle 1920’s (the same time our condo residence was built), the Majestic has plenty of charm and style. A mansion was built by a rich Chinese family; it still has the original floor tile and louvered windows. Now behind the original mansion, an adjoining ten story building was added, along with a small swimming pool and exercise room.
The white coated staff of men is friendly and eager to please. The lobby and restaurant, one flight up, are both well-appointed and comfortable. The food has the variety of all the previous culture who occupied the city, the Portuguese, the Dutch, and the English.
However, during high tea in the afternoon, one of the chocolate sweets had used rancid oil in its making. Having the experience of my own misadventure with rancid shortening, I immediately knew the cause of the unpleasant taste. The waiter brought out the cook and I gave my opinion, which I think was received well, but who knows really what goes on in a restaurant kitchen. A follow up visit by the manager later was made where he expressed concern that I was satisfied.
After that I, didn’t express my strongest complaint about the pianist who plays during dinner for fear of being branded as a complaining picky foreigner. But the extremely talented, young pianist plays every piece at the same tempo and volume, and each piece has added so many trills and flourishes that it is sometimes difficult to follow the tune. He didn’t seem to play for the enjoyment of his audience rather he was playing for himself.
A dining room atmosphere should be soft where conversation is easy.
Once outside, expect to walk through narrow streets without the safety of sidewalks. Make sure you experience the night market on Sunday night and visit the old galleon to gain appreciation of life on a ship during the 1700’s and 1800’s. There are many other museums to enjoy also. Malacca once was a very important trade center but fell due to competition with Singapore.

  • Stayed June 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Thor13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenQuah, General Manager at The Majestic Malacca, responded to this review, July 3, 2013
Dear Guest,

Thank you for your feedback and it is much appreciated. Noted on the comments as we will certainly look into the areas for our continuous improvement. We look forward to your next visit and happy travelling.

Warm regards,
Ben Quah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 25, 2013

A belated review but a must as we had such an enjoyable stay here. This was our first family trip away with our 7month old baby. What could easily have been just another hotel stay was made so memorable by the friendly and personal service from the efficient staff (apparently a trademark of ytl hotels), beautiful and comfortable decor, little touches like the delicious evening dessert, and excellent walking historical tour, which I highly recommend. Only downsides (which cost a star) are the slight distance from the historical/food/shopping center of malacca, which for our baby and the malaysian heat meant cab rides everywhere; and lack of a jacuzzi

  • Stayed March 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Nympie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenQuah, General Manager at The Majestic Malacca, responded to this review, June 27, 2013
Dear Guest,

Thank you for your feedback and it is much appreciated. We look forward in welcoming you back again.

Warm regards,
Ben Quah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 24, 2013

We stayed 2 nights/3 days in this wonderful hotel and thoroughly enjoyed the property. My wife, 2 teenage daughters and I were captivated by the ambience, rooms, and personalized service. Upon arrival, we were welcomed by Mr. Ben Quah, the GM, and he gave us a short history of the hotel. Ben is such a likeable person that we became friends immediately. He is highly experienced in the hotel industry and knows his way around all the properties that belong to the YTL Group. The Majestic Malacca holds a top place, thanks to Ben's attention to detail. His staff are all excellent and go above and beyond: Vinod the assistant manager was always available when Ben was away. Poshan the F and B manager was very focused on ensuring top service. Chef Poh was such a pleasant man who was in charge of producing such excellent meals - he even put together a lunch and bought kopi ice for our departure! Assistant chef Richard was so friendly and helpful in giving us directions. All the doormen/bellmen/security personnel were terrific - so willing to assist in everything. Buffet breakfast was a pleasant experience - partly self service for light items and table service for the entrees. Very classy, great service, and you could have anything you desired. Rooms were very comfortable and clean - so well equipped and beautifully furnished. The sheets were amazing - top quality and my wife even considered purchasing them!

Hotel location is ideal for us - close enough to Jonker St and Heeren St, but away from the hustle and bustle. It's a 15 minute walk from the hotel to Jonker/Heeren Streets, a great way to discover little shops/restaurants and see the river and old buildings.

We can unreservedly recommend this hotel for any traveller looking for a bit of history and top levels of comfort and service. It's so nice to sit in the lobby or adjoining reading rooms, have tea, and dream of a different time and age. My family plans to make the Majestic a regular stop on our Malaysia trips. Another YTL gem!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Syed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenQuah, General Manager at The Majestic Malacca, responded to this review, June 27, 2013
Dear Guest,

Thank you for your feedback on your recent stay with us. We are delighted to know that your stay was pleasant and your feedback have been e shared with our enthusiastic stars. Our sincere thanks to you for acknowledging the efforts of our team members and we look forward to welcoming you and your family home again.

Warm regards,
Ben Quah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Majestic Malacca

Property: The Majestic Malacca
Address: 188 Jalan Bunga Raya | Raya, Melaka 75100, Malaysia (Formerly Majestic Hotel)
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Romantic Hotel in Melaka
#1 Family Hotel in Melaka
#2 Spa Hotel in Melaka
#2 Luxury Hotel in Melaka
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Majestic Malacca 5*
Number of rooms: 54
Official Description (provided by the hotel):
In the spirit of Malacca’s commercial History, The Majestic Malacca provides an ideal location for productive retreats. Conveniently located in the heart of a UNESCO World Heritage site and only a short drive from Kuala Lumpur and Singapore. The rich culture and history of the city inspires intimate brainstorms and business meetings in this 54-room boutique hotel. Creativity and innovation and enhanced on the quiet luxurious conference centre ensuring efficiency, performance, and optimal outcomes as each event is supported by modern communications and executed to perfection in any one of the hotel’s three versatile function rooms by knowledgeable and efficient staff. ... more   less 
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Also Known As:
Majestic Hotel Melaka

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