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“A pleasant short stay...” 4 of 5 stars
Review of The Majestic Malacca

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The Majestic Malacca
Ranked #2 of 161 Hotels in Melaka
Certificate of Excellence
Canberra, Australia
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“A pleasant short stay...”
4 of 5 stars Reviewed February 2, 2013

Husband and I stayed here for only one night, as a day trip from KL. There is something 'majestic' about staying in an older, restored hotel with a bit of history.

Our room was available to us, despite our early arrival. The check-in staff were very welcoming and gave us a brief history of the hotel, which was a lovely touch. Another nice touch was the lovely tea in a traditional tea set brought to our room as a welcome.

We had their standard room, which was quite nice. Roomy enough (for a short stay) and pleasantly decorated. As other reviewers have noted, the rooms are not particularly sound proof, with quite noisy plumbing at times. This was not enough to wake us or keep us up, and we experienced no other disturbances during our stay.

The bed was very comfortable, and the linen was lovely. The turn down service was particularly well executed, with the additional bonus of some local desserts left for us to enjoy upon our return from a night out.

We had pre-dinner drinks at the bar, which were okay. We also had dinner in the restaurant. The service was very good and the food was fine, but I certainly think there'd be much better options for the money elsewhere in Melaka.

The breakfast was quite good, with some standard options from the buffet, plus the ability to order from an al la cart menu. The breakfast was incredibly busy, though, and we had to wait for a table and then several times for service throughout the meal. As with everywhere in Asia, the coffee served at breakfast was atrocious!! :-S

Overall, we had a pleasant stay in a nice, well located hotel with a little bit of history and good staff.

Stayed January 2013, traveled as a couple
Helpful?
2 Thank DNTCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenQuah, General Manager at The Majestic Malacca, responded to this review, February 7, 2013
Dear Guest,

Thank you for your feedback and we are delighted to know that your stay was pleasant. Looking forward to see you again.

Warm regards,
Ben Quah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (216)
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KL
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed February 1, 2013

I hadn't been to Melaka for a number of years and I needed to see a supplier in the town. Because of that and the kids not being there I figured I'd go for the night and stay at a nice place as I imagined it would be a few years before I do it again. I got onto the Majestic via the reviews on TA and because my wife also suggested it.

We drove from KL to Melaka and for the most parts it's a very good 3 up and 3 back lane highway, this part of it only took about 90min or so but when you hit Melaka you get to a hoard of traffic lights and the centre of Melaka now is a pretty cramped area with a number of 1 way roads. A quick tip for everyone, the parking for the hotel is around the back of the hotel and you cannot access it from the main entry, you will need to go back out and drive around. The parking itself is pretty good, it's open air but right next to the hotel and it's free.

The hotel itself consists of 2 parts, the main reception which is a restored building and the hotel itself which is a modern multistory building. I must say when coming in it was very pleasant, there are decorations for Gong Xi and I found the staff very friendly and they also got me a coffee :) . While we did get in early I was a bit surprised to hear that the room wouldn't be ready until 3pm. We took the opportunity to take a walk down to Jonker street but to do this properly you will need a GPS as I found the map they provided not fantastic and there are few signs along the way to point you to the tourist area. The walk its;ef is ~1km (maybe less if you do it correctly).

After returning at around 2:30 and asking about the room we were told it was all done. The rooms themselves are modern yet made out to be a rustic Melaka style. The bed is huge and there is an open bathroom. The bathroom while nice and neat was not my favorite especially if you travel with kids as there is only a wooden slat wall on 2 sides for privacy. I didn't bring any laptops along so I'm not sure about the Internet access.

The room also has the usual amenities like coffee making, TV with common channels, hair dryer etc.. The view from the window is nothing special as the side we were on (Room 804) overlooks part of the river and housing area. Inside the room is was cool and quiet so I had a pretty good time just letting the kids have a bath and relaxing after my walk. The room also has a daybed which is great if you bring 1 extra too many kids so they will have someone to stay without the need to pay for an extra bed.

During my vegetation, on a massive king size bed, Mrs Me went of to the spa, I cannot comment directly about that but she said she had a good time.

For Dinner, instead of going out we decided to stay in as one of us have an upset tummy. The menu offered only around 5 dishes (not complaining, better to do less well than lots badly) and I found the quality of the food was pretty good but the prices, even by KL standards were pretty high. If I had to do it again I would go down to the corner shop and get a cheaper meal. During the meal some of the staff came up to have a chat which was pretty good as I found most of them were genuinely friendly and enjoyed chatting with the customers, something pretty unusual from my experiences of traveling.

The next day the kids went to the pool but because of the pools location which is between the 2 buildings it does not get a great amount of exposure to the sun which meant when they went in the morning it was pretty cold and there is also a bit of a wind tunnel making it chilly when they got out. Not a big problem though as I saw a number of others by the pool.

All in all, I would go back with no problem but it should be pointed out this is the level you would expect for what's most likely the most expensive hotel in Melaka.

While there I recommend going to the Baba-Nonya museum (No.1 in the things to do section), it's a little to go in but if you go during the guided tour you will come away with a bit more appreciation of how the melding of 2 culture, for a time, worked really well.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Keith_KL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenQuah, General Manager at The Majestic Malacca, responded to this review, February 7, 2013
Dear Guest,

Thank you for your feedback and we are delighted to know that your stay was pleasant. Looking forward in welcoming you back again.

Warm regards,
Ben Quah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 1, 2013

Delightful colonial oasis, with beautifully furnished rooms and very considerate staff, with excellent attention to detail. Upper rooms at the front have view of the river. Very acceptable afternoon tea, when you have had a surfeit of Melakka's signature dish of chicken rice.

Room Tip: Upper floor facing river
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank WimbledonGirlUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenQuah, General Manager at The Majestic Malacca, responded to this review, February 7, 2013
Dear Guest,

Thank you for sharing your feedback and its much appreciated. Looking forward to see you again.

Warm regards,
Ben Quah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mernda, Victoria, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 30, 2013

What a great way to finish our trip. The room was great and still really spacious even with the extra bed for our 11 year old son. Breakfast was included in our package and was good value for a hotel of this quality. We also had dinner in the restaurant which was a bit of a splurge by asian standards but was easily the best food we had on our trip. The hotel is only a short walk along a really charming and well lit river walk. Would definitely go back.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank GregH1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenQuah, General Manager at The Majestic Malacca, responded to this review, February 7, 2013
Dear Mr. Greg,

Thank you for your feedback and it is much appreciated. Looking forward in welcoming you back again.

Warm regards,
Ben Quah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melaka, Malaysia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 27, 2013

My parents do check in on 26th January and stay for a night. Was a splendid experience.
My mum recall the beautiful Rashidah from Front Desk was helpful. Also on Anil (if his name is right ) and all the staff there is superb. My dad say that was a memorable experince to be with Majestic Malacca and looking forward for another memorable experience.

Room Tip: High floor
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank kimberlythekimberly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenQuah, General Manager at The Majestic Malacca, responded to this review, February 7, 2013
Dear Ms. Kimberly,

Thank you for your feedback and we are delighted to know that your stay was pleasant. Sincere gratitude for noticing and acknowledging the efforts of our team members who have made your stay memorable. We look forward in welcoming you back again.

Warm regards,
Ben Quah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed January 26, 2013

We spent seven nights at this wonderful hotel. The rooms were immaculate, very spacious, and comfortable. The entire hotel has a 20s atmosphere, which we found very relaxing. The breakfasts were tasty and well served. Indeed the feature of this hotel we will remember is the excellent level of friendly service. All the staff went out of their way to make us feel like guests rather than customers. Najwa at reception was particularly helpful to us with our ongoing travel, and this was typical of the level of service. We can strongly recommend the spa, and if you visit here Mrs Choo's guided walk through Melaka is a must. A comment on another review, in our experience the Majestic was only a 10-15 minute easy
walk from Jonker st and the historic centre.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Curtain12856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenQuah, General Manager at The Majestic Malacca, responded to this review, January 27, 2013
Dear Mr. Curtain,

Thank you for your feedback and we are delighted to know that your stay was pleasant. Sincere gratitude for noticing and acknowledging the efforts of our team members who have made your stay memorable. We look forward in welcoming you back again.

Warm regards,
Ben Quah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, England
Level Contributor
97 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed January 24, 2013

The restored colonial mansion is delightful and very relaxing. The owners have done an excellent job of crafting space for a gym and pool between it and the new and very attractive and comfortable bedroom block. When we stayed (over Christmas) building work was being done on the access to the riverbank opposite which detracted somewhat from the ambience. When the current building works for upmarket apartments etc is finished the entire area will clearly come more attractive but the walk down the riverbank to the centre of the old town is very attractive even now.
The reason for rating the hotel down from 5 is that the restaurant service is simply not good enough for a hotel of this quality. Lots of staff, but no coordination - excellent food - but they need to get their act together.

Room Tip: Higher room floors are better for views, all face the river.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Malcolm R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenQuah, General Manager at The Majestic Malacca, responded to this review, January 25, 2013
Dear Guest,

Thank you for your feedback and comments. We have noted on them with sincere concern and are taking immediate steps to address the concerns with re training, coaching and monitoring for the team to improve for our continuous improvement. My sincere apologies for the inconveniences.

Thank you and warm regards,
Ben Quah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Majestic Malacca

Property: The Majestic Malacca
Address: 188 Jalan Bunga Raya | Raya, Melaka 75100, Malaysia (Formerly Majestic Hotel)
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Romantic Hotel in Melaka
#1 Family Hotel in Melaka
#2 Spa Hotel in Melaka
#2 Luxury Hotel in Melaka
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Majestic Malacca 5*
Number of rooms: 54
Reservation Options:
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Also Known As:
Majestic Hotel Melaka

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