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“good customer service” 4 of 5 bubbles
Review of Hotel Equatorial Melaka

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Hotel Equatorial Melaka
Ranked #13 of 167 Hotels in Melaka
Kuala Lumpur, Malaysia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“good customer service”
4 of 5 bubbles Reviewed April 20, 2013

Stayed here for two times. First, we stayed here for premium rooms in last September 2012. The room was clean and with comfort bed. Without breakfast. Secondly, we choose to stay here due to all the hotel in Malacca was fully booked. This hotel never make me regret to choose as the place for stay due to great customer service. My partner and I was checked in at 11:30p.m. and been have choose to stay in Equotor Club room. Breakfast is provided. The reception was so kind, helpful and friendly. I was been offer to check out on next day at 2:30 p.m. compare to the usual time which is 12p.m. It was great and we can have sufficient to rest before start my next journey in next day.
The club room was spacious and my partner was very satisfy with it and feel like home. It have a little simple couch, two balcony with city view, spacious bathroom with bath tube and one comfort king bed. It worth the price to stay and definitely will come back here again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank meilina0107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,546 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (333)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
2 reviews
4 of 5 bubbles Reviewed April 11, 2013

The hotel venue is just right and plenty of variety of food surrounding the hotel. However due to my tight schedule, I choose to have in house Japanese restaurant "Kampachi" for my dinner. Unfortunately, the food quality doesn't meet the 5 star requirement comparing to Penang's Kampachi.

Yaki Tori was over grill, sake shashimi was not properly slice, hot pot way too hot and the rice was over cook after 3-5mins serving. (even I constantly mixing the rice)

Overall charges is not worth paying, those franchise Japanese restaurant even better than them.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EddieHing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
163 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
5 of 5 bubbles Reviewed April 10, 2013

We stayed in the premier rooms. Room was modern with a king bed and a day bed which you can convert to a single bed. Breakfast at the cafe downstairs has excellent choice, with good service staff always topping up my coffee or clearing my plates!

Hotel Equatorial is like any 5 star hotel that I have stayed in but what makes it different is the staff. From reception to housekeeping to laundry to coffee shop downstairs, the staff are extremely friendly and polite. Well done !

Will definitely return the next time I am back.

Hopefully there will be free wifi too!

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Cara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

Hotel premises are great.
Stuff is friendly, helpful and efficient.
Room was great. Greatly decorated, clean, cozy - feels like home! Terrace is nice! The room is quiet and has everything you need. Very practical.

Had a great experience and will definitely come back and recommend it to my friends.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JoaoDiogoL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
88 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed April 6, 2013

This is my forth stay at the equatorial. Although its pretty good in terms of location, I have noticed a decline in the overall cleanliness and running of the place. The staff are friendly and overall eager to please, but this doesn't make up for the poor quality of food and the musty smell throughout the place. I think in the future I will try the holiday inn.

  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank SH-Bahrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
102 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed April 5, 2013

Over the years, we have stayed mostly at Hotel Equatorial during our trips to Melaka. Our most recent trip was in March 2013 for 2nights. Still, good quality of room and facilities (gym, swimming, parking). Pleasant staff services, in particular the housekeeping staff.

In fact I noticed the lounge chairs at the swimming pool are rather new (my last visit was more than 2 years ago).

We had a great stay and up to now, it's still our favourite hotel in Melaka.

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CarinAsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
105 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 bubbles Reviewed April 3, 2013

Yes, looks like that i'm easily give this hotel an excelent ratings, but for my opinion. It is...

Arriving from the bus sentral melaka, take taksi cost us 20 RM to reach the hotel, and from there you can find basically anything you want. Food around this hotel is fantastic (the chicken rice ball nearby), walking distance is already the tourism spot as like a church on the hill and also sultan house, keep walking and viola... u reach jonger street...
If you lazy, you can take taksi to jonger street, cost you 15RM... not far...

Food.... i didn't at all at the hotel, melaka famous of food... don't think i want to eat in the hotel, breakfast, lunch, dinner, supper... go outside... McD, just around the corner if you need quick bite.

Overall the hotel is old, but the room is spacious (we took deluxe as we don't want to take the smoker room), well maintain, the bed just nice for us everything is great... no complain.

Wifi.... must pay....

The staff is all great, very polite.

what else.... if you ask me to come back, i will stay here again as it's location is very convenient. BUT... if you crazy about shopping, maybe u should find a hotel around or at the jonker street.

Cheers,

Room Tip: Go for 1 room above the standard (deluxe if im not wrong), so spacious... can sleep for 4 person :D
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Crazy_Dharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Equatorial Melaka

Property: Hotel Equatorial Melaka
Address: Jalan Bandar Hilir, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 167 Hotels in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Equatorial Melaka 4*
Number of rooms: 496
Official Description (provided by the hotel):
Set in the heart of historical Melaka, Hotel Equatorial Melaka is a 5-star international business hotel with 496 elegantly furnished guestrooms and suites offering stunning views of the Straits of Melaka and St. Paul's Hill, whilst providing our guests the most luxurious comfort and service. It is ideally located within a few minutes' walk from historical sites and trails, shopping complexes, night spots, financial institutions as well as the ever famous Jonker's Street - a haven for antique collectors and bargain hunters. Featuring guestrooms ranging from the modest Deluxe room to the Presidential Suite, the hotel rooms are tastefully furnished along elegant and contemporary designs. Each room features an ensuite bathroom, and comes equipped with a flat-screen television, mini-refrigerator, coffee & tea making facilities, in-room personal safe, IDD telephone line, individually controlled air-conditioning, complimentary wireless internet access, hair dryer, cable channels and iron/ ironing board. Relax, take a swim, or simply keep in shape when you stay in Hotel Equatorial Melaka. Equinox Fitness Centre located on Level 3 offers state-of-the-art gym equipment and also includes a steam room, sauna, cold plunge pool and indoor Jacuzzi. Whereas, sun worshippers will appreciate a relaxing dip in the outdoor swimming pool located on Level 4, whilst the kids can enjoy the children's pool. ... more   less 
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