Room type was wrong in the first place, i booked for a 2 room apartment suite with 1 double bed and 2 single bedded room but the management claimed they only have 2 single bedded room.
Room was warm when we entered it took 30 minutes too cool down the room temperature.
Lift was slow.
The poor maintenance and poor cleanliness of the room leave a bad impression to us. Water hose was broken, tiles were dirty. water were yellowish or dirty. carpet with stain chio and broken wardrobe. The guest amenities was good but with the poor maintenance of the room it reduce the satisfaction to stay with the hotel.
Called operator for assistant, instead of assist the guest to direct the call but they told as the number to dial. have to rent or borrow the wine glass personally from the lounge. The pool was dirty patrons to the pool were not in proper attire and was very crowded.
The good point is the hotel was located at the major attraction.
- Official Description (provided by the hotel):
- Mahkota Hotel Melaka comprises one main hotel block & 8 blocks of hotel apartment. Located on the waterfront in the heart of historical Melaka, adjacent to the Mahkota Parade and Melaka Megamall - Dataran Pahlawan, the city's most popular shopping and entertainment complex, and within short walking distance to the business hub of Melaka as well as various historical places of interest. ... more less
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- Also Known As:
- Melaka Mahkota Hotel